TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from No Free filing The offer was a free state and federal filing for simple taxes, that is not the case. I was charged $110 for filing the most simplest of information
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax makes it so easy I needed help with the IRS last year, TurboTax was wonderful and took care of everything.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax Live Full Service is good The TT Live Full Service is good if you get your docs in order early. If your agent is on top of the specific items you want them to focus on and is a good communicator and stays in touch with you throughout the process, the experience is a good one. My agent did all those things, so I am satisfied with the experience. There was a delay in the review process but that is something that TurboTax needs to fix and was not due to my agent.
Date published: 2022-04-13
Rated 1 out of 5 by from Yikes Only 63 dollars for a tax return, someone tell me how to do this myself next year.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax makes it easy! It has been over a decade since I began using this system and it gets easier every year. Even with more business and assets, it is still simple and thorough.
Date published: 2022-04-13
Rated 2 out of 5 by from TurboTax dropped the ball! I thought my tax return was complete and FILED on 3/30/22. When I went online to check today, 4/13, I found it HAD NOT BEEN FILED. I had to go through the process of e-file with the feds again (I thought). GOOD THING I CHECKED. WHAT HAPPENED?
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome A real nice and convenient and consistent process..I will refer Turbo Tax to my family and friends....Thanks
Date published: 2022-04-13
Rated 5 out of 5 by from Been using for many years For those with simple returns FreeTax program is lower cost. In our case we run a small farm operation so TurboTax keeps track of all the necessary forms and at $129 is still a good bargin.
Date published: 2022-04-13
Rated 5 out of 5 by from Great service I love using turbo tax because it is easy and i can just upload my documents and confirm without typing in a lot of stuff
Date published: 2022-04-13
Rated 2 out of 5 by from Normally love Turbo tax but not this year I have used Turbo Tax for years easy to use and file but this year has been complete frustration Had to replace my old computer and lost my old turbo files when I uploaded this year I had to go online to retrived last years info not so easy and the program kept wanting to sell me a package even though I purchased the software through a local big box store, Once I completed my taxes using information that I printed through Turbo Tax my return was rejected multiple times for an incorrect AGI , again got that info from last years Turbo Tax records exercise in frustration and no easy way to contact a live person to see if I was missing something.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 9781
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from No Free filing The offer was a free state and federal filing for simple taxes, that is not the case. I was charged $110 for filing the most simplest of information
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax makes it so easy I needed help with the IRS last year, TurboTax was wonderful and took care of everything.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax Live Full Service is good The TT Live Full Service is good if you get your docs in order early. If your agent is on top of the specific items you want them to focus on and is a good communicator and stays in touch with you throughout the process, the experience is a good one. My agent did all those things, so I am satisfied with the experience. There was a delay in the review process but that is something that TurboTax needs to fix and was not due to my agent.
Date published: 2022-04-13
Rated 1 out of 5 by from Yikes Only 63 dollars for a tax return, someone tell me how to do this myself next year.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax makes it easy! It has been over a decade since I began using this system and it gets easier every year. Even with more business and assets, it is still simple and thorough.
Date published: 2022-04-13
Rated 2 out of 5 by from TurboTax dropped the ball! I thought my tax return was complete and FILED on 3/30/22. When I went online to check today, 4/13, I found it HAD NOT BEEN FILED. I had to go through the process of e-file with the feds again (I thought). GOOD THING I CHECKED. WHAT HAPPENED?
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome A real nice and convenient and consistent process..I will refer Turbo Tax to my family and friends....Thanks
Date published: 2022-04-13
Rated 5 out of 5 by from Been using for many years For those with simple returns FreeTax program is lower cost. In our case we run a small farm operation so TurboTax keeps track of all the necessary forms and at $129 is still a good bargin.
Date published: 2022-04-13
Rated 5 out of 5 by from Great service I love using turbo tax because it is easy and i can just upload my documents and confirm without typing in a lot of stuff
Date published: 2022-04-13
Rated 2 out of 5 by from Normally love Turbo tax but not this year I have used Turbo Tax for years easy to use and file but this year has been complete frustration Had to replace my old computer and lost my old turbo files when I uploaded this year I had to go online to retrived last years info not so easy and the program kept wanting to sell me a package even though I purchased the software through a local big box store, Once I completed my taxes using information that I printed through Turbo Tax my return was rejected multiple times for an incorrect AGI , again got that info from last years Turbo Tax records exercise in frustration and no easy way to contact a live person to see if I was missing something.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 9781