TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Thank you Turbo Tax Easy to answer questions, just by clicking through yes and no, the whole process is done before I know it.
Date published: 2021-05-17
Rated 3 out of 5 by from Disappointed with the 2020 program I have used Turbo Tax for many years and have been a satisfied user. The 2020 program was not up to the standard of previous programs. It seemed I had to enter information that should have been imported from last year's return and from financial institutions.
Date published: 2021-05-17
Rated 4 out of 5 by from I have used TurboTax Since 1992 This program is pretty good for the most part. There are some quirks in the moving around in the pages but one can muster thru them. Example: If you decide to go back you dont aways go back one page you end up at the section for the topic. It would be nice if there was also a back page button.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! No live expert to help file my taxes. Was able to do it
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 973
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you Turbo Tax Easy to answer questions, just by clicking through yes and no, the whole process is done before I know it.
Date published: 2021-05-17
Rated 3 out of 5 by from Disappointed with the 2020 program I have used Turbo Tax for many years and have been a satisfied user. The 2020 program was not up to the standard of previous programs. It seemed I had to enter information that should have been imported from last year's return and from financial institutions.
Date published: 2021-05-17
Rated 4 out of 5 by from I have used TurboTax Since 1992 This program is pretty good for the most part. There are some quirks in the moving around in the pages but one can muster thru them. Example: If you decide to go back you dont aways go back one page you end up at the section for the topic. It would be nice if there was also a back page button.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! No live expert to help file my taxes. Was able to do it
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 973