TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use We've been using it for several years. Could be little faster by not asking so many questions.
Date published: 2023-02-25
Rated 5 out of 5 by from Great services Even as things get more complicated having someone that can help is a great boon while still preparing taxes on our own.
Date published: 2023-02-25
Rated 3 out of 5 by from Better option than paper/the IRS but not perfect While guided prompts and (ESPECIALLY) automatically getting info makes this a lot better than doing paper taxes, and the forms are less picky and easier to use than the IRS online taxes, Turbotax still isn't perfect. Prompts that I'm sure are meant to be helpful tend to just make me more confused (though maybe that's just my Autistic brain struggling -- which wouldn't really be Turbotax's fault). I understand that they want to find the best way to save me money, but I honestly just want the simplest experience possible. I would appreciate some kind of indicator that something isn't *necessary* for getting the form filled, and clearer wording on the exact purpose of specific fields. Also for some reason when I last filled it out a form that I didn't have was automatically added to my tax returns, which resulted in my form getting rejected. I was able to go in and delete it later thanks to looking over a info page from TurboTax, but I was puzzled on how it got there in the first place -- definitely didn't add it! So clearly the "automatic adding" feature has its pros and cons. Also, I'm not sure if I maybe just missed something in my settings (possible), but when my form got rejected I got a phone call instead of an email (I could have sworn I set my contact method to email but I'll have to double check that this is accurate). I don't usually answer my phone -- it's just luck that for once I did otherwise I probably would have never known that it was rejected! But remember things like AGI and helping me with state taxes (I have to do taxes for two states and I'm honestly not sure I'd be able to figure it all out if I was doing it by myself) definitely makes this a worthwhile program!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo is awesome and useful Turbo tax is a great experience year after year for tax filing.
Date published: 2023-02-25
Rated 5 out of 5 by from Muy bien Hable con alguien que me ayudo a llenar mis impuestos hoy y fueron muy amables y me encanta como me trataron.
Date published: 2023-02-25
Rated 3 out of 5 by from Loyal filer since 2010ish is Very Disappointed. For the amount of my tiny refund which is less than about 60% less than last year for the same Head of Household designation, I am charged more than 10% of my refund even by paying it by credit card to avoid the 39.00 fee. And I also discovered a credit I could taken last year.
Date published: 2023-02-25
Rated 1 out of 5 by from Glitchy software lot of glitches during the review process makes the software unusable. was forced to print and mail returns because the software wont take my answers despite entering them manually 100 times. was stuck in a loop of "fixing returns" which is a 100 clicks each time just to rinse and repeat process
Date published: 2023-02-25
Rated 5 out of 5 by from easy to do as I am elderly no problems as I have used Turbo Tax for several years.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is KISS redefined! This is my second year using Turbo Tax. What I like most is that it's very difficult to make a mistake, however, if you do, the solution is simple to find.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Great product! Buy it! Use it! You'll be so so glad you did!!!!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9627
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use We've been using it for several years. Could be little faster by not asking so many questions.
Date published: 2023-02-25
Rated 5 out of 5 by from Great services Even as things get more complicated having someone that can help is a great boon while still preparing taxes on our own.
Date published: 2023-02-25
Rated 3 out of 5 by from Better option than paper/the IRS but not perfect While guided prompts and (ESPECIALLY) automatically getting info makes this a lot better than doing paper taxes, and the forms are less picky and easier to use than the IRS online taxes, Turbotax still isn't perfect. Prompts that I'm sure are meant to be helpful tend to just make me more confused (though maybe that's just my Autistic brain struggling -- which wouldn't really be Turbotax's fault). I understand that they want to find the best way to save me money, but I honestly just want the simplest experience possible. I would appreciate some kind of indicator that something isn't *necessary* for getting the form filled, and clearer wording on the exact purpose of specific fields. Also for some reason when I last filled it out a form that I didn't have was automatically added to my tax returns, which resulted in my form getting rejected. I was able to go in and delete it later thanks to looking over a info page from TurboTax, but I was puzzled on how it got there in the first place -- definitely didn't add it! So clearly the "automatic adding" feature has its pros and cons. Also, I'm not sure if I maybe just missed something in my settings (possible), but when my form got rejected I got a phone call instead of an email (I could have sworn I set my contact method to email but I'll have to double check that this is accurate). I don't usually answer my phone -- it's just luck that for once I did otherwise I probably would have never known that it was rejected! But remember things like AGI and helping me with state taxes (I have to do taxes for two states and I'm honestly not sure I'd be able to figure it all out if I was doing it by myself) definitely makes this a worthwhile program!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo is awesome and useful Turbo tax is a great experience year after year for tax filing.
Date published: 2023-02-25
Rated 5 out of 5 by from Muy bien Hable con alguien que me ayudo a llenar mis impuestos hoy y fueron muy amables y me encanta como me trataron.
Date published: 2023-02-25
Rated 3 out of 5 by from Loyal filer since 2010ish is Very Disappointed. For the amount of my tiny refund which is less than about 60% less than last year for the same Head of Household designation, I am charged more than 10% of my refund even by paying it by credit card to avoid the 39.00 fee. And I also discovered a credit I could taken last year.
Date published: 2023-02-25
Rated 1 out of 5 by from Glitchy software lot of glitches during the review process makes the software unusable. was forced to print and mail returns because the software wont take my answers despite entering them manually 100 times. was stuck in a loop of "fixing returns" which is a 100 clicks each time just to rinse and repeat process
Date published: 2023-02-25
Rated 5 out of 5 by from easy to do as I am elderly no problems as I have used Turbo Tax for several years.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is KISS redefined! This is my second year using Turbo Tax. What I like most is that it's very difficult to make a mistake, however, if you do, the solution is simple to find.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax Great product! Buy it! Use it! You'll be so so glad you did!!!!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9627