TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Time consuming and flawed Could not get past the final review for 1099-R Box 14. Called support which was unable to help. Transfer to Expert support ended in dropping the call (perhaps on purpose). Finally found the cause itself. Solution: My new york return keeps saying review box 14 1099r. but it is correct and wont let me e file. ive already paid! by nissanlord•76•Updated January 05, 2022 the state tax withheld is correct and is significantly less than the gross, but it keeps saying it can't be greater than or equal to the gross Best Answer by macuser_22 NOTE: prior to 2020 the state tax was in boxes 12-14, 2020 renumbered those boxes to 14-16. Box 16 is not usually required because it has been an 1099-R industrial standard for many years that if there is only one state in box 14 & 15 then the box 1 amount does not need to be allocated between two states - the entire box 1 amount is understood to be the state distribution so box 16 is just left blank. But recently, there are at least two states (one being NY) that will reject 1099-R's with a state tax and a blank box 16 so it is okay to enter the box 1 amount into box 16 to satisfy the states requirement. Had similar problem with my 2020 State Tax return
Date published: 2022-03-06
Rated 4 out of 5 by from Turbotax is awesome I like how they checked in with me the whole way through. how ever i didn't like haw i had to pay over $145 for filing
Date published: 2022-03-06
Rated 4 out of 5 by from Not as Nerve-wracking as I thought I began by using the free online consultant that is available with the service. Silly me, I had neglected to have all of my paperwork immediately to hand because I wasn't aware that I needed them, but she was patient and walked me through the steps until I could fly solo. I completed everything online without needing to use the "request a call to help you" option, it took me a few days to get the rest of my papers, but once I had everything it flowed nicely, barring a hiccup here and there.
Date published: 2022-03-06
Rated 5 out of 5 by from Great thank you So I was having trouble with it and u guys helped me so much
Date published: 2022-03-06
Rated 5 out of 5 by from Charlita from turbotax was more than helpful! This was my first time using turbotax and it was great!
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy! Very simple. Turbo tax guides you through every step of the way!
Date published: 2022-03-06
Rated 4 out of 5 by from Good Good and easy to use tax software. Recommended for tax DIYers
Date published: 2022-03-06
Rated 5 out of 5 by from Always easy Long time TT user. Very easy to use, worth the $$.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is great It was great and awsome they were very helpful to my every needs
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome! Easy to use. Love TurboTax. Have been using for decades and find it very intuitive and easy to use.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 9627
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Time consuming and flawed Could not get past the final review for 1099-R Box 14. Called support which was unable to help. Transfer to Expert support ended in dropping the call (perhaps on purpose). Finally found the cause itself. Solution: My new york return keeps saying review box 14 1099r. but it is correct and wont let me e file. ive already paid! by nissanlord•76•Updated January 05, 2022 the state tax withheld is correct and is significantly less than the gross, but it keeps saying it can't be greater than or equal to the gross Best Answer by macuser_22 NOTE: prior to 2020 the state tax was in boxes 12-14, 2020 renumbered those boxes to 14-16. Box 16 is not usually required because it has been an 1099-R industrial standard for many years that if there is only one state in box 14 & 15 then the box 1 amount does not need to be allocated between two states - the entire box 1 amount is understood to be the state distribution so box 16 is just left blank. But recently, there are at least two states (one being NY) that will reject 1099-R's with a state tax and a blank box 16 so it is okay to enter the box 1 amount into box 16 to satisfy the states requirement. Had similar problem with my 2020 State Tax return
Date published: 2022-03-06
Rated 4 out of 5 by from Turbotax is awesome I like how they checked in with me the whole way through. how ever i didn't like haw i had to pay over $145 for filing
Date published: 2022-03-06
Rated 4 out of 5 by from Not as Nerve-wracking as I thought I began by using the free online consultant that is available with the service. Silly me, I had neglected to have all of my paperwork immediately to hand because I wasn't aware that I needed them, but she was patient and walked me through the steps until I could fly solo. I completed everything online without needing to use the "request a call to help you" option, it took me a few days to get the rest of my papers, but once I had everything it flowed nicely, barring a hiccup here and there.
Date published: 2022-03-06
Rated 5 out of 5 by from Great thank you So I was having trouble with it and u guys helped me so much
Date published: 2022-03-06
Rated 5 out of 5 by from Charlita from turbotax was more than helpful! This was my first time using turbotax and it was great!
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy! Very simple. Turbo tax guides you through every step of the way!
Date published: 2022-03-06
Rated 4 out of 5 by from Good Good and easy to use tax software. Recommended for tax DIYers
Date published: 2022-03-06
Rated 5 out of 5 by from Always easy Long time TT user. Very easy to use, worth the $$.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is great It was great and awsome they were very helpful to my every needs
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome! Easy to use. Love TurboTax. Have been using for decades and find it very intuitive and easy to use.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 9627