TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Review 2021 Outstanding format/outstanding services online. excellent data and easy to find information on screen. Easy way to transfer data to screen
Date published: 2022-04-09
Rated 5 out of 5 by from Beautiful job and community service, MAY GOD BLESS Keep up the good work. Along with growing on business side.
Date published: 2022-04-09
Rated 5 out of 5 by from Great service I love Erin! Thank you for helping me get through it! Less painful this year.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo tax is good but fails final steps need a lot of work. should be easier than what it is now
Date published: 2022-04-09
Rated 4 out of 5 by from Very good experience The process too to long, however, I appreciate the help
Date published: 2022-04-09
Rated 4 out of 5 by from Completed taxes via Turbo Tax It was ok.. a little confusion when I did not originally get the education tax credit went back after states and thought it seemed odd but the amount due never changed once I got the $1500 tax credit. This part did not come up as an error or alert me.
Date published: 2022-04-09
Rated 2 out of 5 by from Not good but the others are even worse Needs better user interface especially help. For example...if there is an error and it says "change line X on schedule y", I think it is unreasonable to for me to have to spend a significant amount of time searching for the place that needs to be changed then trying to figure out what entry would be correct, since help etc. won't tell me, but Google often will have ideas. A quality program would just take me where I need to go when I click on the error msg. I keep trying other software out of frustration but so far they are even worse
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax could be better I felt there are a number of areas that are not explained very clearly. Getting support is both confusing and time consuming. I struggled to understand why some information didn't come over from the prior and where some of the number on the current were derived.
Date published: 2022-04-09
Rated 1 out of 5 by from Done with Turbo Tax In addition to poor update issues and frustrating use, Turbo Tax was wrong this year on my Federal return. WAY WRONG!
Date published: 2022-04-09
Rated 5 out of 5 by from Another great experience with TurboTax! As always, Turbo Tax was easy to use and answered all of my tax return questions. I also used the live chat feature with an expert which was very helpful.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 9518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Review 2021 Outstanding format/outstanding services online. excellent data and easy to find information on screen. Easy way to transfer data to screen
Date published: 2022-04-09
Rated 5 out of 5 by from Beautiful job and community service, MAY GOD BLESS Keep up the good work. Along with growing on business side.
Date published: 2022-04-09
Rated 5 out of 5 by from Great service I love Erin! Thank you for helping me get through it! Less painful this year.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo tax is good but fails final steps need a lot of work. should be easier than what it is now
Date published: 2022-04-09
Rated 4 out of 5 by from Very good experience The process too to long, however, I appreciate the help
Date published: 2022-04-09
Rated 4 out of 5 by from Completed taxes via Turbo Tax It was ok.. a little confusion when I did not originally get the education tax credit went back after states and thought it seemed odd but the amount due never changed once I got the $1500 tax credit. This part did not come up as an error or alert me.
Date published: 2022-04-09
Rated 2 out of 5 by from Not good but the others are even worse Needs better user interface especially help. For example...if there is an error and it says "change line X on schedule y", I think it is unreasonable to for me to have to spend a significant amount of time searching for the place that needs to be changed then trying to figure out what entry would be correct, since help etc. won't tell me, but Google often will have ideas. A quality program would just take me where I need to go when I click on the error msg. I keep trying other software out of frustration but so far they are even worse
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax could be better I felt there are a number of areas that are not explained very clearly. Getting support is both confusing and time consuming. I struggled to understand why some information didn't come over from the prior and where some of the number on the current were derived.
Date published: 2022-04-09
Rated 1 out of 5 by from Done with Turbo Tax In addition to poor update issues and frustrating use, Turbo Tax was wrong this year on my Federal return. WAY WRONG!
Date published: 2022-04-09
Rated 5 out of 5 by from Another great experience with TurboTax! As always, Turbo Tax was easy to use and answered all of my tax return questions. I also used the live chat feature with an expert which was very helpful.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 9518