TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Love it I've been using Turbo Tax for 8 years!!! I will continue, easy quick & convenient!
Date published: 2021-02-22
Rated 3 out of 5 by from expensive but easiest to use Truth be told only using turbo tax cause its the easiest to use out there, but price is to high. Just paying the price for the convenience. Since i just do basic filing, not really worth it might go else where next time.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
Rated 5 out of 5 by from Easy!! Easy to use and very helpful. I am always confident that turbo will always get me the max amount.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is User Freindly Turbo tax was straight forward and easy to use walking me through it step by step.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use. Step by step. First time filer, no stress!
Date published: 2021-02-22
Rated 4 out of 5 by from Why can't Turbotax remember my past? I have been using TurboTax since 2009. Every year I have to answer the same question regarding my previous year's taxes, if I itemized my deductions or if I used standard deductions. Why can't TurboTax just remember how I filed my last year's deductions? I always have to research to see how I filed last year. Then it asks how much I paid the previous year for my tax returns to be completed.
Date published: 2021-02-22
Rated 5 out of 5 by from Clear to understand I had an issue with one of the parts being reviewed and when I asked for help I received it right away.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9510
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love it I've been using Turbo Tax for 8 years!!! I will continue, easy quick & convenient!
Date published: 2021-02-22
Rated 3 out of 5 by from expensive but easiest to use Truth be told only using turbo tax cause its the easiest to use out there, but price is to high. Just paying the price for the convenience. Since i just do basic filing, not really worth it might go else where next time.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
Rated 5 out of 5 by from Easy!! Easy to use and very helpful. I am always confident that turbo will always get me the max amount.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is User Freindly Turbo tax was straight forward and easy to use walking me through it step by step.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use. Step by step. First time filer, no stress!
Date published: 2021-02-22
Rated 4 out of 5 by from Why can't Turbotax remember my past? I have been using TurboTax since 2009. Every year I have to answer the same question regarding my previous year's taxes, if I itemized my deductions or if I used standard deductions. Why can't TurboTax just remember how I filed my last year's deductions? I always have to research to see how I filed last year. Then it asks how much I paid the previous year for my tax returns to be completed.
Date published: 2021-02-22
Rated 5 out of 5 by from Clear to understand I had an issue with one of the parts being reviewed and when I asked for help I received it right away.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9510