TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Trouble with fixing my problem I've used Turbo Tax for years and have always been very satisfied with the service and ease of use. This year however there was a problem with filing. My return got rejected because of the 8962 form and when it said "Fix It" that really wasn't very easy to do. I'm still not sure if I got it done right or not we'll just have to wait and see.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best Expert do their best to help and get your return done in a timely manner
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy and accurate Takes me step by step thru the tax scenarios, so I'm confident that the info I am giving is accurate.
Date published: 2022-04-18
Rated 4 out of 5 by from awesome it was good i will use it again next year. I recommend it
Date published: 2022-04-18
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is super lax. The live expert Christy was very professional and courteous.
Date published: 2022-04-18
Rated 5 out of 5 by from Quick, easy and other stuff One of my favorite features is the max benefits, the kredit karma updates are fantastic and have kept me informed of all changes to my accounts and credit as well
Date published: 2022-04-18
Rated 4 out of 5 by from Very good Timely and efficient. I do so want to have my dinner
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax Premier 2022 had multiple issues 1. TurboTax requires update, or it does not launch. 2. TurboTax could not download California and Indiana state returns (after $45 state purchase). 3. Reinstall TurboTax on another computer. Selected e-file for all 3 (federal, CA, IN). Charged $50 for state e-files, and then was informed it could not e-file. Need to somehow "Add" the states back on the return. But had no instructions how to do so. 4. Reinstall TurboTax on yet another computer. Had to download CA and IN returns yet again. This time, e-files went through. Total amount of time and grief on tax filing day: ENORMOUS!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9504
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Trouble with fixing my problem I've used Turbo Tax for years and have always been very satisfied with the service and ease of use. This year however there was a problem with filing. My return got rejected because of the 8962 form and when it said "Fix It" that really wasn't very easy to do. I'm still not sure if I got it done right or not we'll just have to wait and see.
Date published: 2022-04-18
Rated 5 out of 5 by from Always the best Expert do their best to help and get your return done in a timely manner
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy and accurate Takes me step by step thru the tax scenarios, so I'm confident that the info I am giving is accurate.
Date published: 2022-04-18
Rated 4 out of 5 by from awesome it was good i will use it again next year. I recommend it
Date published: 2022-04-18
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is super lax. The live expert Christy was very professional and courteous.
Date published: 2022-04-18
Rated 5 out of 5 by from Quick, easy and other stuff One of my favorite features is the max benefits, the kredit karma updates are fantastic and have kept me informed of all changes to my accounts and credit as well
Date published: 2022-04-18
Rated 4 out of 5 by from Very good Timely and efficient. I do so want to have my dinner
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax Premier 2022 had multiple issues 1. TurboTax requires update, or it does not launch. 2. TurboTax could not download California and Indiana state returns (after $45 state purchase). 3. Reinstall TurboTax on another computer. Selected e-file for all 3 (federal, CA, IN). Charged $50 for state e-files, and then was informed it could not e-file. Need to somehow "Add" the states back on the return. But had no instructions how to do so. 4. Reinstall TurboTax on yet another computer. Had to download CA and IN returns yet again. This time, e-files went through. Total amount of time and grief on tax filing day: ENORMOUS!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9504