TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from TurboTax needs quality control & users to review I had to call Support several times about data carried over from fields in the interview that were seen as errors in the IRS form as they were not correctly formatted. State abbreviation was needed but TT had it spelled out. The rep told me to put "Blank" for state -- ?? Then why was the data carried over -- in a mismatched format? The 'help' files used different terms about Section 179 and depreciation in the interview than in the forms. Need to use the form's term in the help file to explain what we see in the form. Also, the tax summary showed different amounts than I entered for deductions. Clicking on the link for help showed "you chose the standard deduction." Prompting another call as TT said it chose itemized and I could not see where to go back to find that choice. Need to change the wording to reflect that there may be more that one possibility for a calculation. And need to have users read these to see if they make sense.
Date published: 2021-05-17
Rated 1 out of 5 by from E-file trap I was charged for e-filing and then was told I could not e-file due to an issue with my W-2.
Date published: 2021-05-17
Rated 4 out of 5 by from Solid product! I think it is a 4.5, but i cant select a half star. It has gotten better. Support was good and didnt take much time to get answers. It is really getting to 5 stars, probably next year.
Date published: 2021-05-17
Rated 3 out of 5 by from Frustrated again I purchased my copy from Costco as I do every year and installed with no issues. After the 3rd and final update, my license key no longer worked and I had to spend over an hour trying to get in touch with tech support to have my issue resolved. If it wasn't for Deandra, I would not have been able to continue filing my taxes. I hope in the future this doesn't happen again. This is the 2nd time it happened to me.
Date published: 2021-05-17
Rated 5 out of 5 by from User Friendly Have been using Turbo Tax for years, will do again
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Easy Easy The software is helpful and provides amazing tips.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax Is Great Easy to follow instructions, ability to return as information becomes available
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great Very east to use. I did get stuck on some issues, but TurboTax got me though it. Thank you
Date published: 2021-05-17
Rated 3 out of 5 by from CD Turbo Tax mailed to me was unreadable! CD would not load. I rushed out and bought one from Best Buy that worked!
Date published: 2021-05-17
Rated 1 out of 5 by from Georgia State Showing up even when no income ever Had used Turbo tax for my BIL to file for Federal and Georgia State Tax. But it was forcing me to file Georgia even when I have never filed Georgia State Tax and it does not apply to me.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 937
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax needs quality control & users to review I had to call Support several times about data carried over from fields in the interview that were seen as errors in the IRS form as they were not correctly formatted. State abbreviation was needed but TT had it spelled out. The rep told me to put "Blank" for state -- ?? Then why was the data carried over -- in a mismatched format? The 'help' files used different terms about Section 179 and depreciation in the interview than in the forms. Need to use the form's term in the help file to explain what we see in the form. Also, the tax summary showed different amounts than I entered for deductions. Clicking on the link for help showed "you chose the standard deduction." Prompting another call as TT said it chose itemized and I could not see where to go back to find that choice. Need to change the wording to reflect that there may be more that one possibility for a calculation. And need to have users read these to see if they make sense.
Date published: 2021-05-17
Rated 1 out of 5 by from E-file trap I was charged for e-filing and then was told I could not e-file due to an issue with my W-2.
Date published: 2021-05-17
Rated 4 out of 5 by from Solid product! I think it is a 4.5, but i cant select a half star. It has gotten better. Support was good and didnt take much time to get answers. It is really getting to 5 stars, probably next year.
Date published: 2021-05-17
Rated 3 out of 5 by from Frustrated again I purchased my copy from Costco as I do every year and installed with no issues. After the 3rd and final update, my license key no longer worked and I had to spend over an hour trying to get in touch with tech support to have my issue resolved. If it wasn't for Deandra, I would not have been able to continue filing my taxes. I hope in the future this doesn't happen again. This is the 2nd time it happened to me.
Date published: 2021-05-17
Rated 5 out of 5 by from User Friendly Have been using Turbo Tax for years, will do again
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Easy Easy The software is helpful and provides amazing tips.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax Is Great Easy to follow instructions, ability to return as information becomes available
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great Very east to use. I did get stuck on some issues, but TurboTax got me though it. Thank you
Date published: 2021-05-17
Rated 3 out of 5 by from CD Turbo Tax mailed to me was unreadable! CD would not load. I rushed out and bought one from Best Buy that worked!
Date published: 2021-05-17
Rated 1 out of 5 by from Georgia State Showing up even when no income ever Had used Turbo tax for my BIL to file for Federal and Georgia State Tax. But it was forcing me to file Georgia even when I have never filed Georgia State Tax and it does not apply to me.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 937