TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible I was always a fan until my “free” state taxes cost me over $50 to file because I was not allowed to print my state documents and file by mail. Paid over double what I should have this year to Turbo tax. Might have to switch to H&R next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great. I'm glad I listened to my sister and used TurboTax this year. Thanks for making it simple.
Date published: 2022-04-15
Rated 4 out of 5 by from good, but overpriced I'm doing all the work, so it should be cheaper. the state return should be free
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is awesome! I love TurboTax. It is very supportive and helps ensure you understand the process, and answers questions along the way. I also appreciate it not being extremely expensive. I'm a TurboTax fan!
Date published: 2022-04-15
Rated 5 out of 5 by from Pretty Much Painless I have used TurboTax over the last few years. It has pretty much been painless. I like that I can come back every year and my past filings are all together.
Date published: 2022-04-15
Rated 5 out of 5 by from Very Helpful I was walked through filing my taxes and helped to receive the best return!!
Date published: 2022-04-15
Rated 5 out of 5 by from Simple. Very helpful. I've learned to trust this product, which does a particularly good job of keeping up with changes in the federal tax code.
Date published: 2022-04-15
Rated 5 out of 5 by from The best The program worked well. I would use it again and again
Date published: 2022-04-15
Rated 3 out of 5 by from Shouldn't charge for eFiling State Return Turbo tax works well, automates calculations nicely, but after paying for state & federal, eFiling state should be free as federal is (or if the state charges for eFiling, charge exactly what the state charges). This is just another way they scrape $$ unnecessarily!
Date published: 2022-04-15
Rated 1 out of 5 by from Product has significant bugs Turbo Tax has bugs which cost me $1500 and has no support. I could not download the application because the dialog boxes would not show. Customer service ran me in circles for a couple hours with no success. In an online forum discovered that resolution of new computers does not work with TurboTax. This is a problem TT quality should have discovered. That is a major embarrassment! A few weeks after filing I received a notice that I qualified for the Earned Income Tax Credit of up to $1,500. Looking at TurboTax logic, it compared 2019 income. Looking at the information IRS sent, it is supposed to compare 2020. Thanks IRS for letting me know the problem. No thanks Turbo Tax
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 9332
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible I was always a fan until my “free” state taxes cost me over $50 to file because I was not allowed to print my state documents and file by mail. Paid over double what I should have this year to Turbo tax. Might have to switch to H&R next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great. I'm glad I listened to my sister and used TurboTax this year. Thanks for making it simple.
Date published: 2022-04-15
Rated 4 out of 5 by from good, but overpriced I'm doing all the work, so it should be cheaper. the state return should be free
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is awesome! I love TurboTax. It is very supportive and helps ensure you understand the process, and answers questions along the way. I also appreciate it not being extremely expensive. I'm a TurboTax fan!
Date published: 2022-04-15
Rated 5 out of 5 by from Pretty Much Painless I have used TurboTax over the last few years. It has pretty much been painless. I like that I can come back every year and my past filings are all together.
Date published: 2022-04-15
Rated 5 out of 5 by from Very Helpful I was walked through filing my taxes and helped to receive the best return!!
Date published: 2022-04-15
Rated 5 out of 5 by from Simple. Very helpful. I've learned to trust this product, which does a particularly good job of keeping up with changes in the federal tax code.
Date published: 2022-04-15
Rated 5 out of 5 by from The best The program worked well. I would use it again and again
Date published: 2022-04-15
Rated 3 out of 5 by from Shouldn't charge for eFiling State Return Turbo tax works well, automates calculations nicely, but after paying for state & federal, eFiling state should be free as federal is (or if the state charges for eFiling, charge exactly what the state charges). This is just another way they scrape $$ unnecessarily!
Date published: 2022-04-15
Rated 1 out of 5 by from Product has significant bugs Turbo Tax has bugs which cost me $1500 and has no support. I could not download the application because the dialog boxes would not show. Customer service ran me in circles for a couple hours with no success. In an online forum discovered that resolution of new computers does not work with TurboTax. This is a problem TT quality should have discovered. That is a major embarrassment! A few weeks after filing I received a notice that I qualified for the Earned Income Tax Credit of up to $1,500. Looking at TurboTax logic, it compared 2019 income. Looking at the information IRS sent, it is supposed to compare 2020. Thanks IRS for letting me know the problem. No thanks Turbo Tax
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 9332