TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Good Very easy. I hope it is all correct. I like the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Over the years, have had increasing issues Over the years have had increasing issues with TurboTax. This year, using my previous AGI from 2020 tax file, my file was rejected for a mismatch (that TT furnished). Have yet to find an address to mail my taxes to. Great Frustration!
Date published: 2022-04-18
Rated 3 out of 5 by from Leaves me with too many questions My downloaded forms had foreign tax info that Turbo tax did not pick up. It asked me questions that I had to research, then enter manually when they were right on the downloaded forms. It asks you to make decisions about filing that I don't know how to approach so this is NOT great of last minute filing. I believe I am overpaying my taxes. I also Don't like that I am paying $60 for a version that includes State taxes (The Fed only is free... ), but to file them electronically I have to pony up an additional $25. My New Year resolution is to do the taxes earlier, print them and snail-mail using <$1 in postage. Also, finding and moving files between computers was challenging - mostly to find the files. :( And, the installation would not let me go back and install the program on a D drive when I accidentally hit enter with the C: drive selected. I will have to go back and re-arrange things eventually, someday, maybe. On the other hand it's nice to have a program walk you through the forms and ask the right questions, particularly when you have investments. When I finally got to importing last years taxes (changed computers) it was nice to see a comparison between the years. The prompting for interest and dividends should have used last year's companies as prompts - and remembered where to go to download from brokers. Overall, worth using, but I wish they hired a usability and user friendliness expert or dozen. Let the CPA guide the tax code handling but give more explanation and expertise when asking questions. The language in some prompts had me deciphering the question instead of just going ahead and answering it.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Turbo Tax is easy to maneuver through. Have used it for years.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is great very easy to use and intuitive and made this annoying process very easy and everybody use it
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly great I find it frustrating that you only let the user know AFTER paying you that we need last year's tax paperwork for a unique code in order to prove identity. Your alternative methods did not work easily or at all, and it was very stressful right before submitting. Not appreciated.
Date published: 2022-04-18
Rated 3 out of 5 by from Time to Change Companies For the second year in a row I was being charged to file a state return. Yes, I live in one state and was filing in another, but in any case it was ONLY ONE STATE. AND.....when I tried to pay your outrageous $25 fee to efile for that state it wouldn't accept ANY of my credit cards, not even my Gold American Express. This sucks I think I will use another product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Very happy to use this and it was very easy but useful at the same time
Date published: 2022-04-18
Rated 4 out of 5 by from I needed help! I've used turbotax for years. It has always been great. This year I sold a rental property and the directions for the 1099-S were not clear. So I upgraded to live assistance and had a tremendous turbotax representative walk me through it! Took us a few go's at it, but we saved $14,000 by using a like-kind exchange report. Wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from GREAT!!! Was very easy and affordable. Had great help if i needed it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 933
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Very easy. I hope it is all correct. I like the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Over the years, have had increasing issues Over the years have had increasing issues with TurboTax. This year, using my previous AGI from 2020 tax file, my file was rejected for a mismatch (that TT furnished). Have yet to find an address to mail my taxes to. Great Frustration!
Date published: 2022-04-18
Rated 3 out of 5 by from Leaves me with too many questions My downloaded forms had foreign tax info that Turbo tax did not pick up. It asked me questions that I had to research, then enter manually when they were right on the downloaded forms. It asks you to make decisions about filing that I don't know how to approach so this is NOT great of last minute filing. I believe I am overpaying my taxes. I also Don't like that I am paying $60 for a version that includes State taxes (The Fed only is free... ), but to file them electronically I have to pony up an additional $25. My New Year resolution is to do the taxes earlier, print them and snail-mail using <$1 in postage. Also, finding and moving files between computers was challenging - mostly to find the files. :( And, the installation would not let me go back and install the program on a D drive when I accidentally hit enter with the C: drive selected. I will have to go back and re-arrange things eventually, someday, maybe. On the other hand it's nice to have a program walk you through the forms and ask the right questions, particularly when you have investments. When I finally got to importing last years taxes (changed computers) it was nice to see a comparison between the years. The prompting for interest and dividends should have used last year's companies as prompts - and remembered where to go to download from brokers. Overall, worth using, but I wish they hired a usability and user friendliness expert or dozen. Let the CPA guide the tax code handling but give more explanation and expertise when asking questions. The language in some prompts had me deciphering the question instead of just going ahead and answering it.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Turbo Tax is easy to maneuver through. Have used it for years.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is great very easy to use and intuitive and made this annoying process very easy and everybody use it
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly great I find it frustrating that you only let the user know AFTER paying you that we need last year's tax paperwork for a unique code in order to prove identity. Your alternative methods did not work easily or at all, and it was very stressful right before submitting. Not appreciated.
Date published: 2022-04-18
Rated 3 out of 5 by from Time to Change Companies For the second year in a row I was being charged to file a state return. Yes, I live in one state and was filing in another, but in any case it was ONLY ONE STATE. AND.....when I tried to pay your outrageous $25 fee to efile for that state it wouldn't accept ANY of my credit cards, not even my Gold American Express. This sucks I think I will use another product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Very happy to use this and it was very easy but useful at the same time
Date published: 2022-04-18
Rated 4 out of 5 by from I needed help! I've used turbotax for years. It has always been great. This year I sold a rental property and the directions for the 1099-S were not clear. So I upgraded to live assistance and had a tremendous turbotax representative walk me through it! Took us a few go's at it, but we saved $14,000 by using a like-kind exchange report. Wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from GREAT!!! Was very easy and affordable. Had great help if i needed it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 933