TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from I love Turbo Tax I've been using turbo tax for years and I have never been disappointed. It is simple and the program does all the thinking for you.
Date published: 2021-03-01
Rated 5 out of 5 by from very easy and navigable I am a full time student and this is the first time I have filed taxes. TurboTax made it very easy to do.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbo Tax Overall great! Couldn't undo something and start over!!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax was so easy to use! Turbo Tax is a great site to use for first time filing!
Date published: 2021-03-01
Rated 5 out of 5 by from Filing made easy with Turbo Tax CD Turbo tax is user friendly. I am a Baby Boomer and have been using Turbo tax since 2014. I love the easy to follow questions and if things get complicated or if I should have questions, they have staff on hand to assist.
Date published: 2021-03-01
Rated 5 out of 5 by from I liked the service It took me awhile to get familiar with the service but once I got comfortable I liked it.
Date published: 2021-03-01
Rated 2 out of 5 by from worst year yet!! This was my 8th year filing with Turbo Tax and the changes made it more complicated than ever. if its not broke dont fix it!!!!
Date published: 2021-03-01
Rated 5 out of 5 by from easy makes anyone a tax professional. its so easy to use. I love turbo tax
Date published: 2021-03-01
Rated 1 out of 5 by from Surprise Charges The price just kept going up and up! By the time I was done turbo tax tried charging my $200 when I wanted to use the free file option. They advertised as free, but charge you to file if you qualify for certain credits. There is no way to de-select these credits. I ended up having to upgrade and then pay and additional fee to file my state taxes with them. They also want to charge a $40 "processing fee" to use your return money to pay. I ended up paying $110 to file taxes myself. I will never use turbo tax again.
Date published: 2021-03-01
Rated 3 out of 5 by from 3out of 5 I purchased a download that was supposed to include the federal and one state filing. After entering the license number for the product, A TurboTax prompt appeared and I worked through the program as I've done for years. Everything was fine until I got ready to file and the program prompted me to pay a $60 federal and a $50 state fee for using the software and for filing the returns. That prompt that appeared after I entered the license code was for the on-line version of TurboTax! If I want to use the one I paid for initially, I'd have to start a new return...ugghh. Nothing in the automated Help list to address this and no live-chat available that I can see. My time is more valuable than redoing a new return.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9312
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax I've been using turbo tax for years and I have never been disappointed. It is simple and the program does all the thinking for you.
Date published: 2021-03-01
Rated 5 out of 5 by from very easy and navigable I am a full time student and this is the first time I have filed taxes. TurboTax made it very easy to do.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbo Tax Overall great! Couldn't undo something and start over!!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax was so easy to use! Turbo Tax is a great site to use for first time filing!
Date published: 2021-03-01
Rated 5 out of 5 by from Filing made easy with Turbo Tax CD Turbo tax is user friendly. I am a Baby Boomer and have been using Turbo tax since 2014. I love the easy to follow questions and if things get complicated or if I should have questions, they have staff on hand to assist.
Date published: 2021-03-01
Rated 5 out of 5 by from I liked the service It took me awhile to get familiar with the service but once I got comfortable I liked it.
Date published: 2021-03-01
Rated 2 out of 5 by from worst year yet!! This was my 8th year filing with Turbo Tax and the changes made it more complicated than ever. if its not broke dont fix it!!!!
Date published: 2021-03-01
Rated 5 out of 5 by from easy makes anyone a tax professional. its so easy to use. I love turbo tax
Date published: 2021-03-01
Rated 1 out of 5 by from Surprise Charges The price just kept going up and up! By the time I was done turbo tax tried charging my $200 when I wanted to use the free file option. They advertised as free, but charge you to file if you qualify for certain credits. There is no way to de-select these credits. I ended up having to upgrade and then pay and additional fee to file my state taxes with them. They also want to charge a $40 "processing fee" to use your return money to pay. I ended up paying $110 to file taxes myself. I will never use turbo tax again.
Date published: 2021-03-01
Rated 3 out of 5 by from 3out of 5 I purchased a download that was supposed to include the federal and one state filing. After entering the license number for the product, A TurboTax prompt appeared and I worked through the program as I've done for years. Everything was fine until I got ready to file and the program prompted me to pay a $60 federal and a $50 state fee for using the software and for filing the returns. That prompt that appeared after I entered the license code was for the on-line version of TurboTax! If I want to use the one I paid for initially, I'd have to start a new return...ugghh. Nothing in the automated Help list to address this and no live-chat available that I can see. My time is more valuable than redoing a new return.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9312