TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Getting more difficult to use each year I've used Turbo Tax for many years and it seems like each year its changes/updates become more and more unnecessarily complicated. For example, it was difficult to figure out where to enter the information for applying my refund to the next year's tax. Last year this was easier. I also put in a request for a phone call-back for help and the rep who called me back had so much background noise (she must have been working from home) that I could hardly understand her. I was very respectful in my questioning however she hung up on me. It took me an inordinate amount of time to find the answer to my question on my own. It was an exasperating experience.
Date published: 2022-02-21
Rated 5 out of 5 by from Personnel Analyst Awesome product!!! I've been using this product for years.
Date published: 2022-02-21
Rated 5 out of 5 by from Sooooo Easy!! I love how easy this was. I’m new to filing and it was great!
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome Very helpful and very kind and help me every step of the way
Date published: 2022-02-21
Rated 5 out of 5 by from turbotax is very helpful and efficient my experience was great it was very easy to file my return
Date published: 2022-02-21
Rated 4 out of 5 by from Recommend Turbo tax Turbo tax is easy to navigate and offer multiple "help" options, there was some areas that were confusing, and I requested a call, they called within 10 minutes, it was a Sunday night at 9:45pm, but they called and were friendly and walked me through the 2 issues I had.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is easy and reliable Filing for my 5th year with TurboTax, my 3 daughters and their families all use TurboTax!
Date published: 2022-02-21
Rated 4 out of 5 by from More confusing to use this year than years past. The default this year seemed to be for the program to complete a section and then require that section to be edited. I can see where this might have been easier as a programmer, but as a user, the experience was more confusing, and the flow was less predictable.
Date published: 2022-02-21
Rated 5 out of 5 by from Amazing can't believe I waited so long to try I can't believe I waited so long to try them. It was so simple and fast
Date published: 2022-02-21
Rated 5 out of 5 by from Year after year! I had a great experience. I even needed to call in for help (of course on a Sunday afternoon!) and was helped quickly and efficiently. The software is simple and the process is great and easy to follow. I've seen it change year to year but overall it keeps the same look and feel which makes it that much easier when it's time to file.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Getting more difficult to use each year I've used Turbo Tax for many years and it seems like each year its changes/updates become more and more unnecessarily complicated. For example, it was difficult to figure out where to enter the information for applying my refund to the next year's tax. Last year this was easier. I also put in a request for a phone call-back for help and the rep who called me back had so much background noise (she must have been working from home) that I could hardly understand her. I was very respectful in my questioning however she hung up on me. It took me an inordinate amount of time to find the answer to my question on my own. It was an exasperating experience.
Date published: 2022-02-21
Rated 5 out of 5 by from Personnel Analyst Awesome product!!! I've been using this product for years.
Date published: 2022-02-21
Rated 5 out of 5 by from Sooooo Easy!! I love how easy this was. I’m new to filing and it was great!
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome Very helpful and very kind and help me every step of the way
Date published: 2022-02-21
Rated 5 out of 5 by from turbotax is very helpful and efficient my experience was great it was very easy to file my return
Date published: 2022-02-21
Rated 4 out of 5 by from Recommend Turbo tax Turbo tax is easy to navigate and offer multiple "help" options, there was some areas that were confusing, and I requested a call, they called within 10 minutes, it was a Sunday night at 9:45pm, but they called and were friendly and walked me through the 2 issues I had.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is easy and reliable Filing for my 5th year with TurboTax, my 3 daughters and their families all use TurboTax!
Date published: 2022-02-21
Rated 4 out of 5 by from More confusing to use this year than years past. The default this year seemed to be for the program to complete a section and then require that section to be edited. I can see where this might have been easier as a programmer, but as a user, the experience was more confusing, and the flow was less predictable.
Date published: 2022-02-21
Rated 5 out of 5 by from Amazing can't believe I waited so long to try I can't believe I waited so long to try them. It was so simple and fast
Date published: 2022-02-21
Rated 5 out of 5 by from Year after year! I had a great experience. I even needed to call in for help (of course on a Sunday afternoon!) and was helped quickly and efficiently. The software is simple and the process is great and easy to follow. I've seen it change year to year but overall it keeps the same look and feel which makes it that much easier when it's time to file.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9157