TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Wiley from Michigan was amazing. Patient and smart Wiley was a great help. He was kind, patient, and very smart!
Date published: 2023-02-27
Rated 4 out of 5 by from Good I think took a good time,maybe a little longer,but are for my taxes,Thank you
Date published: 2023-02-27
Rated 5 out of 5 by from Super Helpful! TurboTax made filing my taxes so easy! All along the way, there are features to explain each part of the process so I can learn as I go and ensure I don't miss anything.
Date published: 2023-02-27
Rated 3 out of 5 by from Charge too much for State I have been using this program for several years now and at times it fails to maintain continuity between years. I find this highly frustrating and extremely annoying.
Date published: 2023-02-27
Rated 2 out of 5 by from Too many attempts to upsell I've been using Turbotax for over a decade, but this year's version is full of constant upsells and adds. Will probably look at a different product for next year.
Date published: 2023-02-27
Rated 5 out of 5 by from Always a Great Job! The process is easy and it's always great to be able to get live help when you get stuck or have questions. All of the tax specialist I have spoken with have been very friendly and helpful.
Date published: 2023-02-27
Rated 5 out of 5 by from Lenore was great! Very professional and great customer service. Will use this service again next year
Date published: 2023-02-27
Rated 5 out of 5 by from Easy Process It is my first time using this service and Helen was very helpful and informative. She was knowledgeable and informative. She had all the answers to my questions and concerns.
Date published: 2023-02-27
Rated 5 out of 5 by from Our our full service representativ was fantastic.. Great experience and our preparer was just awesome...
Date published: 2023-02-27
Rated 5 out of 5 by from Program is great communication was lousy I just finished helping my grandson with his return. Mine is still in limbo waiting for tax data from AEIS. My grandsons return went very well and mine is following as well. My complaint that I have been using TT for over 12 years. Each year I opted for automatic program replacement w/o any problem. This year I was asked as usual but when I tried to respond with a positive answer I ended going in circles with ID"s , was I really me, etc etc. I finally ended up purchasing the 2022 program from a retailer. When I purchased outside, no one asked if I was me. Love the program frustrated with the system.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9150
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wiley from Michigan was amazing. Patient and smart Wiley was a great help. He was kind, patient, and very smart!
Date published: 2023-02-27
Rated 4 out of 5 by from Good I think took a good time,maybe a little longer,but are for my taxes,Thank you
Date published: 2023-02-27
Rated 5 out of 5 by from Super Helpful! TurboTax made filing my taxes so easy! All along the way, there are features to explain each part of the process so I can learn as I go and ensure I don't miss anything.
Date published: 2023-02-27
Rated 3 out of 5 by from Charge too much for State I have been using this program for several years now and at times it fails to maintain continuity between years. I find this highly frustrating and extremely annoying.
Date published: 2023-02-27
Rated 2 out of 5 by from Too many attempts to upsell I've been using Turbotax for over a decade, but this year's version is full of constant upsells and adds. Will probably look at a different product for next year.
Date published: 2023-02-27
Rated 5 out of 5 by from Always a Great Job! The process is easy and it's always great to be able to get live help when you get stuck or have questions. All of the tax specialist I have spoken with have been very friendly and helpful.
Date published: 2023-02-27
Rated 5 out of 5 by from Lenore was great! Very professional and great customer service. Will use this service again next year
Date published: 2023-02-27
Rated 5 out of 5 by from Easy Process It is my first time using this service and Helen was very helpful and informative. She was knowledgeable and informative. She had all the answers to my questions and concerns.
Date published: 2023-02-27
Rated 5 out of 5 by from Our our full service representativ was fantastic.. Great experience and our preparer was just awesome...
Date published: 2023-02-27
Rated 5 out of 5 by from Program is great communication was lousy I just finished helping my grandson with his return. Mine is still in limbo waiting for tax data from AEIS. My grandsons return went very well and mine is following as well. My complaint that I have been using TT for over 12 years. Each year I opted for automatic program replacement w/o any problem. This year I was asked as usual but when I tried to respond with a positive answer I ended going in circles with ID"s , was I really me, etc etc. I finally ended up purchasing the 2022 program from a retailer. When I purchased outside, no one asked if I was me. Love the program frustrated with the system.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9150