TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Chelsea Brierly from
Wiley from Michigan was amazing. Patient and smart
Wiley was a great help. He was kind, patient, and very smart!
Date published: 2023-02-27
Rated 4 out of 5 by
Armenzap from
Good
I think took a good time,maybe a little longer,but are for my taxes,Thank you
Date published: 2023-02-27
Rated 5 out of 5 by
EWS2023 from
Super Helpful!
TurboTax made filing my taxes so easy! All along the way, there are features to explain each part of the process so I can learn as I go and ensure I don't miss anything.
Date published: 2023-02-27
Rated 3 out of 5 by
mikezz123 from
Charge too much for State
I have been using this program for several years now and at times it fails to maintain continuity between years. I find this highly frustrating and extremely annoying.
Date published: 2023-02-27
Rated 2 out of 5 by
Tyson42 from
Too many attempts to upsell
I've been using Turbotax for over a decade, but this year's version is full of constant upsells and adds. Will probably look at a different product for next year.
Date published: 2023-02-27
Rated 5 out of 5 by
Bsharp17 from
Always a Great Job!
The process is easy and it's always great to be able to get live help when you get stuck or have questions. All of the tax specialist I have spoken with have been very friendly and helpful.
Date published: 2023-02-27
Rated 5 out of 5 by
AndrewRB22 from
Lenore was great!
Very professional and great customer service. Will use this service again next year
Date published: 2023-02-27
Rated 5 out of 5 by
Sophia84 from
Easy Process
It is my first time using this service and Helen was very helpful and informative. She was knowledgeable and informative. She had all the answers to my questions and concerns.
Date published: 2023-02-27
Rated 5 out of 5 by
Nanaofthre16 from
Our our full service representativ was fantastic..
Great experience and our preparer was just awesome...
Date published: 2023-02-27
Rated 5 out of 5 by
Ken 12 from
Program is great communication was lousy
I just finished helping my grandson with his return. Mine is still in limbo waiting for tax data from AEIS. My grandsons return went very well and mine is following as well. My complaint that I have been using TT for over 12 years. Each year I opted for automatic program replacement w/o any problem. This year I was asked as usual but when I tried to respond with a positive answer I ended going in circles with ID"s , was I really me, etc etc. I finally ended up purchasing the 2022 program from a retailer. When I purchased outside, no one asked if I was me. Love the program frustrated with the system.
All TurboTax® Offerings Reviews - Page 9150
Date published: 2023-02-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Chelsea Brierly from
Wiley from Michigan was amazing. Patient and smart
Wiley was a great help. He was kind, patient, and very smart!
Date published: 2023-02-27
Rated 4 out of 5 by
Armenzap from
Good
I think took a good time,maybe a little longer,but are for my taxes,Thank you
Date published: 2023-02-27
Rated 5 out of 5 by
EWS2023 from
Super Helpful!
TurboTax made filing my taxes so easy! All along the way, there are features to explain each part of the process so I can learn as I go and ensure I don't miss anything.
Date published: 2023-02-27
Rated 3 out of 5 by
mikezz123 from
Charge too much for State
I have been using this program for several years now and at times it fails to maintain continuity between years. I find this highly frustrating and extremely annoying.
Date published: 2023-02-27
Rated 2 out of 5 by
Tyson42 from
Too many attempts to upsell
I've been using Turbotax for over a decade, but this year's version is full of constant upsells and adds. Will probably look at a different product for next year.
Date published: 2023-02-27
Rated 5 out of 5 by
Bsharp17 from
Always a Great Job!
The process is easy and it's always great to be able to get live help when you get stuck or have questions. All of the tax specialist I have spoken with have been very friendly and helpful.
Date published: 2023-02-27
Rated 5 out of 5 by
AndrewRB22 from
Lenore was great!
Very professional and great customer service. Will use this service again next year
Date published: 2023-02-27
Rated 5 out of 5 by
Sophia84 from
Easy Process
It is my first time using this service and Helen was very helpful and informative. She was knowledgeable and informative. She had all the answers to my questions and concerns.
Date published: 2023-02-27
Rated 5 out of 5 by
Nanaofthre16 from
Our our full service representativ was fantastic..
Great experience and our preparer was just awesome...
Date published: 2023-02-27
Rated 5 out of 5 by
Ken 12 from
Program is great communication was lousy
I just finished helping my grandson with his return. Mine is still in limbo waiting for tax data from AEIS. My grandsons return went very well and mine is following as well. My complaint that I have been using TT for over 12 years. Each year I opted for automatic program replacement w/o any problem. This year I was asked as usual but when I tried to respond with a positive answer I ended going in circles with ID"s , was I really me, etc etc. I finally ended up purchasing the 2022 program from a retailer. When I purchased outside, no one asked if I was me. Love the program frustrated with the system.
All TurboTax® Offerings Reviews - Page 9150
Date published: 2023-02-27