TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Super Easy to use Had a great support call and it was really easy to use and "intuitive"
Date published: 2023-02-27
Rated 5 out of 5 by from turbo tax is easy and awesome. I have been with turbo tax for 8 years now and besides the comfort of during my taxes at home and keeping my finances to myself, they are there to help with simple and fast responses.
Date published: 2023-02-27
Rated 3 out of 5 by from Excellent software marred by terrible purchase exp Wasted half the day attempting to purchase and download state software. Contacted support 4 times. Got one. She declared software is not available. I didn't believe her. A second try was hung up on. On the third, waited for 20 minutes and then gave up. Attempted every possible suggestion from online forums. Nothing worked. Dug out an old laptop from 2015. Reinstalled/updated windows. Transferred files. Purchase and download worked like a charm. Was done an hour later. Do not make people hate you.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax is very necessry and has room to improve Not clear on when/what consultation fee is or when it is not (free).
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax was excellent! It was really easy and fast. Excellent application.
Date published: 2023-02-27
Rated 1 out of 5 by from Charged extra to fix a computer glitch I had to upgrade to version with live consultant, not because I filled out anything wrong, but because software was glitching, kept on sending me back to income and expenses to fill out another form that I wasn't given a chance to fill out when I went back. We had to delete the form I had filled out correctly and fill it out again before the software accepted it.
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use and great that it was free! I thought it was easy to use Turbo Tax and it was great it was free! I was surprised that federal AND state didn't cost anything.
Date published: 2023-02-27
Rated 4 out of 5 by from Done and over it I had some questions this year with my taxes and reached out to your live experts Anthony G was great in helping me with my concerns. This year was more confusing because some information seemed to be missing from your database. My banking info was not available, and having to report the income of minors was not straightforward, but again your live experts helped with that part. Overall, I would recommend and do it again.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy to use Easy to use and pretty effient here at the additional characters to get to your min.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is SO AWESOME! I am so grateful to file my taxes with TurboTax. It made it so simple and easy. I used the question mark icon a lot this year. I have a small business, so it was important to me to make sure I was filing everything correctly! I did the UPGRADE to ensure I have the support I need and it is worth it!
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9088
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super Easy to use Had a great support call and it was really easy to use and "intuitive"
Date published: 2023-02-27
Rated 5 out of 5 by from turbo tax is easy and awesome. I have been with turbo tax for 8 years now and besides the comfort of during my taxes at home and keeping my finances to myself, they are there to help with simple and fast responses.
Date published: 2023-02-27
Rated 3 out of 5 by from Excellent software marred by terrible purchase exp Wasted half the day attempting to purchase and download state software. Contacted support 4 times. Got one. She declared software is not available. I didn't believe her. A second try was hung up on. On the third, waited for 20 minutes and then gave up. Attempted every possible suggestion from online forums. Nothing worked. Dug out an old laptop from 2015. Reinstalled/updated windows. Transferred files. Purchase and download worked like a charm. Was done an hour later. Do not make people hate you.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax is very necessry and has room to improve Not clear on when/what consultation fee is or when it is not (free).
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax was excellent! It was really easy and fast. Excellent application.
Date published: 2023-02-27
Rated 1 out of 5 by from Charged extra to fix a computer glitch I had to upgrade to version with live consultant, not because I filled out anything wrong, but because software was glitching, kept on sending me back to income and expenses to fill out another form that I wasn't given a chance to fill out when I went back. We had to delete the form I had filled out correctly and fill it out again before the software accepted it.
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use and great that it was free! I thought it was easy to use Turbo Tax and it was great it was free! I was surprised that federal AND state didn't cost anything.
Date published: 2023-02-27
Rated 4 out of 5 by from Done and over it I had some questions this year with my taxes and reached out to your live experts Anthony G was great in helping me with my concerns. This year was more confusing because some information seemed to be missing from your database. My banking info was not available, and having to report the income of minors was not straightforward, but again your live experts helped with that part. Overall, I would recommend and do it again.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy to use Easy to use and pretty effient here at the additional characters to get to your min.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is SO AWESOME! I am so grateful to file my taxes with TurboTax. It made it so simple and easy. I used the question mark icon a lot this year. I have a small business, so it was important to me to make sure I was filing everything correctly! I did the UPGRADE to ensure I have the support I need and it is worth it!
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9088