TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Seems Different In the past TT was very good about how it coordinated past tax info and brought it forward. This year it did not and I had to enter it. Plus, I keep getting a notice that my Credit Card is expired and I check and it is updated. I am somewhat perplexed. Getting touch with Customer Service is painful. I am considering just going back to the old paper tax returns and filing by mail.
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is good. Not everything was clearly explained this year. The system changed some numbers that I entered and did not explain why. I could have asked for an explanation from the expert, but I didn't want to wait 10 minutes, and I wa sure it wouldn't do anything but satisfy my curiosity. How to handle "short term rentals" could be much better explained.
Date published: 2022-03-15
Rated 4 out of 5 by from TurboTax has a very helpful &experienced staff!!!! The expert that assisted me took all my stress away!!!!!!!
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo tax is great I have been using turbo tax for many years, it really help me a lot during the tax return, the system is very efficient
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome I loved that very easy and fast. I didnot have any problem
Date published: 2022-03-15
Rated 2 out of 5 by from I will likely move to a new service next year TurboTax has become too expensive to do the simple things I need it to do, constantly pushing up charges to file for maximum benefit. It cost more than twice what I paid last year to file this year. The service is great, just not for the price.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo Tax Business All TurboTax Business programs need to be able to access QuickBooks no matter what type. We have QB Online and had to manually add our information which was time consuming. I bought this download software from Amazon but going forward you really need to include that feature.
Date published: 2022-03-15
Rated 1 out of 5 by from No longer happy with Turbo Tax I have been using Turbo Tax software since 2006. Don't know why but I have never had so many problems completing a tax return to file. From relentless updates, to trouble entering information, and multiple issues with getting a return to print so I could either file and/or have a copy for my records. Will be using a different software next year
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax has really improved to be effective I love the software and the fact that I don’t have to enter most of my information over and over again.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy - Quick As always, California filing as a company incorporated in Delaware is absolutely HORRENDOUS. From a tax perspective, wish we could stop doing business with Calif-based clients. TurboTax made the situation bearable
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 9061
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Seems Different In the past TT was very good about how it coordinated past tax info and brought it forward. This year it did not and I had to enter it. Plus, I keep getting a notice that my Credit Card is expired and I check and it is updated. I am somewhat perplexed. Getting touch with Customer Service is painful. I am considering just going back to the old paper tax returns and filing by mail.
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is good. Not everything was clearly explained this year. The system changed some numbers that I entered and did not explain why. I could have asked for an explanation from the expert, but I didn't want to wait 10 minutes, and I wa sure it wouldn't do anything but satisfy my curiosity. How to handle "short term rentals" could be much better explained.
Date published: 2022-03-15
Rated 4 out of 5 by from TurboTax has a very helpful &experienced staff!!!! The expert that assisted me took all my stress away!!!!!!!
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo tax is great I have been using turbo tax for many years, it really help me a lot during the tax return, the system is very efficient
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome I loved that very easy and fast. I didnot have any problem
Date published: 2022-03-15
Rated 2 out of 5 by from I will likely move to a new service next year TurboTax has become too expensive to do the simple things I need it to do, constantly pushing up charges to file for maximum benefit. It cost more than twice what I paid last year to file this year. The service is great, just not for the price.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo Tax Business All TurboTax Business programs need to be able to access QuickBooks no matter what type. We have QB Online and had to manually add our information which was time consuming. I bought this download software from Amazon but going forward you really need to include that feature.
Date published: 2022-03-15
Rated 1 out of 5 by from No longer happy with Turbo Tax I have been using Turbo Tax software since 2006. Don't know why but I have never had so many problems completing a tax return to file. From relentless updates, to trouble entering information, and multiple issues with getting a return to print so I could either file and/or have a copy for my records. Will be using a different software next year
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax has really improved to be effective I love the software and the fact that I don’t have to enter most of my information over and over again.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy - Quick As always, California filing as a company incorporated in Delaware is absolutely HORRENDOUS. From a tax perspective, wish we could stop doing business with Calif-based clients. TurboTax made the situation bearable
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 9061