TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Turbo Tax Review First time using Turbo Tax. Easier than I thought it would be.
Date published: 2023-02-27
Rated 3 out of 5 by from It has some glitches I have been using TurboTax for 9 years filing jointly with my husband. This was my first year to have to file singly. No where did it tell me that I would have to open a new account in my own name so I got into a mess by changing the personal information on the old account. I received help from an agent named M and finally got set up and underway. Next, I had an issue with information I had entered disappearing when I signed out then signed in to resume where I left off. Finally gave up and went to bed. Today when I resumed, I encountered a problem with my 1099s and had to upgrade to get live help. The first agent had a thick accent and was hard to understand. Her call was disconnected so I tried again. I was connected to B, and she was able to get me to the finish line. I was expecting my fee to be the special rate of $149 for TurboTax Live Premier, but I was also charged an additional $49 for Max Benefits. I'm not sure what I did to cause this, but I really did not intend to purchase the Max Benefits. I had no way to back out of the transaction, so with taxes, TurboTax stuck me for $201.21! I'm really happy to have my taxes filed, but I am not happy with the double upgrade.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo tax is good Only problem I had was that it said at the beginning that my fee was 49.00 and it took off 88.00 at the end. I don't understand that.
Date published: 2023-02-27
Rated 4 out of 5 by from Approve I have prepared my taxes for 50+ years. I would like to be able to see the forms as I go through the process.
Date published: 2023-02-27
Rated 5 out of 5 by from Keeps getting better and better! I have been using Turbo Tax for many years! Still takes me a long while. That is due to my insistence on reading and comprehending every aspect of this complicated endeavor. As well as putting into play anything new I've learned about ahead of time. I applaud Turbo Tax in their clear and concise explanation of everything!
Date published: 2023-02-27
Rated 5 out of 5 by from better than ever Easier to understand and faster than previous years.
Date published: 2023-02-27
Rated 4 out of 5 by from Overall good, but some glitches Spoke with expert and was excellent service. (Mary) Uploading institution documents very tedious. Repeated uploads required and then had to delete the duplicates.
Date published: 2023-02-27
Rated 5 out of 5 by from Works great. I use it every year Service is so easy to use, mentions things I never thought to consider, and is self paced, so no pressure or rush from sitting in from of a person.
Date published: 2023-02-27
Rated 5 out of 5 by from Great experience - no hassle - It was easy to do again - the 4th year I have done the taxes. The addition of retrieving information from financial institution (Morgan Stanley) was a pleasant surprise
Date published: 2023-02-27
Rated 5 out of 5 by from Eary to use Easy to use. Easy to use Easy to use. Easy to use. Easy to use
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8909
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Review First time using Turbo Tax. Easier than I thought it would be.
Date published: 2023-02-27
Rated 3 out of 5 by from It has some glitches I have been using TurboTax for 9 years filing jointly with my husband. This was my first year to have to file singly. No where did it tell me that I would have to open a new account in my own name so I got into a mess by changing the personal information on the old account. I received help from an agent named M and finally got set up and underway. Next, I had an issue with information I had entered disappearing when I signed out then signed in to resume where I left off. Finally gave up and went to bed. Today when I resumed, I encountered a problem with my 1099s and had to upgrade to get live help. The first agent had a thick accent and was hard to understand. Her call was disconnected so I tried again. I was connected to B, and she was able to get me to the finish line. I was expecting my fee to be the special rate of $149 for TurboTax Live Premier, but I was also charged an additional $49 for Max Benefits. I'm not sure what I did to cause this, but I really did not intend to purchase the Max Benefits. I had no way to back out of the transaction, so with taxes, TurboTax stuck me for $201.21! I'm really happy to have my taxes filed, but I am not happy with the double upgrade.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo tax is good Only problem I had was that it said at the beginning that my fee was 49.00 and it took off 88.00 at the end. I don't understand that.
Date published: 2023-02-27
Rated 4 out of 5 by from Approve I have prepared my taxes for 50+ years. I would like to be able to see the forms as I go through the process.
Date published: 2023-02-27
Rated 5 out of 5 by from Keeps getting better and better! I have been using Turbo Tax for many years! Still takes me a long while. That is due to my insistence on reading and comprehending every aspect of this complicated endeavor. As well as putting into play anything new I've learned about ahead of time. I applaud Turbo Tax in their clear and concise explanation of everything!
Date published: 2023-02-27
Rated 5 out of 5 by from better than ever Easier to understand and faster than previous years.
Date published: 2023-02-27
Rated 4 out of 5 by from Overall good, but some glitches Spoke with expert and was excellent service. (Mary) Uploading institution documents very tedious. Repeated uploads required and then had to delete the duplicates.
Date published: 2023-02-27
Rated 5 out of 5 by from Works great. I use it every year Service is so easy to use, mentions things I never thought to consider, and is self paced, so no pressure or rush from sitting in from of a person.
Date published: 2023-02-27
Rated 5 out of 5 by from Great experience - no hassle - It was easy to do again - the 4th year I have done the taxes. The addition of retrieving information from financial institution (Morgan Stanley) was a pleasant surprise
Date published: 2023-02-27
Rated 5 out of 5 by from Eary to use Easy to use. Easy to use Easy to use. Easy to use. Easy to use
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8909