TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from EASY TO DO EASY STEP BY STEP INSTRUCTIONS. EXCELLENT SERVICE!
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax I am disappointed that I paid for the live Turbo Tax and I didn't realize how much the fee was or if I had a choice without it. I DIDN'T EVEN ASK FOR ANY ADVICE!! This was my first time using Turbo Tax and I thought it was supposed to be free the first time. I paid almost the same amount I have paid a CPA!!
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax made things easy Nice intuitive user interface. So easy that this review was initially twenty words too short.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is great Turbotax helps me get through my taxes with ease and is very convenient
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is great It is a great product, nice, easy, accurate, and it is getting better and better each year.
Date published: 2021-05-16
Rated 4 out of 5 by from Love TurboTax but had a glitch this time We've used TurboTax for years and no issues using the Deluxe package. This year we had to upgrade to Premier due to my husband cashing in a few very small mutual bonds and the Deluxe package doesn't let you enter that form. It wouldn't accept one of the drop-down menu options in that section and I had to reach out to the help desk. My service technician was excellent and even her boss struggled to figure out what to do about the issue. I finally had to make up a date that was greater than one year so that it would let me file my taxes (which the tech said wouldn't be an issue for the IRS). This honestly is the only time I've ever had an issue but thankfully we resolved it in about 30 minutes of walking through the problem.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy to file. Had rejection from IRS .The issue was quickly fix and filed . Turbo Tax came to my rescue.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME VERY INFORMATIVE; ANSWER ALL YOUR QUESTIONS AND MAKE SURE YOU DOCUMENTS ARE COMPLETE.
Date published: 2021-05-16
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 878
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from EASY TO DO EASY STEP BY STEP INSTRUCTIONS. EXCELLENT SERVICE!
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax I am disappointed that I paid for the live Turbo Tax and I didn't realize how much the fee was or if I had a choice without it. I DIDN'T EVEN ASK FOR ANY ADVICE!! This was my first time using Turbo Tax and I thought it was supposed to be free the first time. I paid almost the same amount I have paid a CPA!!
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax made things easy Nice intuitive user interface. So easy that this review was initially twenty words too short.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is great Turbotax helps me get through my taxes with ease and is very convenient
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is great It is a great product, nice, easy, accurate, and it is getting better and better each year.
Date published: 2021-05-16
Rated 4 out of 5 by from Love TurboTax but had a glitch this time We've used TurboTax for years and no issues using the Deluxe package. This year we had to upgrade to Premier due to my husband cashing in a few very small mutual bonds and the Deluxe package doesn't let you enter that form. It wouldn't accept one of the drop-down menu options in that section and I had to reach out to the help desk. My service technician was excellent and even her boss struggled to figure out what to do about the issue. I finally had to make up a date that was greater than one year so that it would let me file my taxes (which the tech said wouldn't be an issue for the IRS). This honestly is the only time I've ever had an issue but thankfully we resolved it in about 30 minutes of walking through the problem.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy to file. Had rejection from IRS .The issue was quickly fix and filed . Turbo Tax came to my rescue.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME VERY INFORMATIVE; ANSWER ALL YOUR QUESTIONS AND MAKE SURE YOU DOCUMENTS ARE COMPLETE.
Date published: 2021-05-16
Rated 3 out of 5 by from Too complicated and too hard to reach a real perso Each year Turbo tax gets more complicate. Turbotax is very difficult where it is very hard to get ahold of a live person. If same next year I will not use TURBOTAX. I have been using for over 30 years.
Date published: 2021-05-16
Rated 3 out of 5 by from Program Glitches I had no problems initially completing the return in April. But when I came back in May to run a final check and file electronically. The program would not update about a dozen times I kept getting Microsoft Installer error 1603 messages. I rebooted my computer a couple of times, and finally had to uninstall and then reinstall to get the program to work.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 878