TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 4 out of 5 by
Keisw from
Always working for me!
The features was easy to use and navigate the questions are I went thru section of my tax break.
Date published: 2023-04-18
Rated 4 out of 5 by
Chris6808 from
Git'r done. Quickest way to deal with your taxes
Mostly went smoothly, but the algorithm didn't pick up on my son's college expenses in the first pass. I had to catch it and dig deeper to get to the meat of entering tuition, room & board, etc.. I felt like this was - for my situation - an area that could be improved upon.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
2022 Federal and State Tax Returns
The preparations were great; no problems there. However. I chose to pay Turbo Tax directly with a credit card and no matter how many times I tried, your site would not let me pay it. So I was forced to pay an extra $15 just to take your payment out of my Federal tax return, since you website was non functional, you should send me $15
Date published: 2023-04-18
Rated 5 out of 5 by
Poppe89 from
Love it
Step by step guidance is very helpful. Also maneuverability is good.
Date published: 2023-04-18
Rated 4 out of 5 by
SA TAXMAN from
Software works well
Program works well but Tech help needs improvement
Date published: 2023-04-18
Rated 5 out of 5 by
Spotty41 from
Easy Peasy
Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by
lost in the weeds from
Missed a major error and bad service to fix it
TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by
Poetnerd from
Good User Interface. Good help with problems.
I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by
kavalier from
TurboTax is the greatest!
This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by
mecrump from
Overpriced for Premium
My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
All TurboTax® Offerings Reviews - Page 878
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Keisw from
Always working for me!
The features was easy to use and navigate the questions are I went thru section of my tax break.
Date published: 2023-04-18
Rated 4 out of 5 by
Chris6808 from
Git'r done. Quickest way to deal with your taxes
Mostly went smoothly, but the algorithm didn't pick up on my son's college expenses in the first pass. I had to catch it and dig deeper to get to the meat of entering tuition, room & board, etc.. I felt like this was - for my situation - an area that could be improved upon.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
2022 Federal and State Tax Returns
The preparations were great; no problems there. However. I chose to pay Turbo Tax directly with a credit card and no matter how many times I tried, your site would not let me pay it. So I was forced to pay an extra $15 just to take your payment out of my Federal tax return, since you website was non functional, you should send me $15
Date published: 2023-04-18
Rated 5 out of 5 by
Poppe89 from
Love it
Step by step guidance is very helpful. Also maneuverability is good.
Date published: 2023-04-18
Rated 4 out of 5 by
SA TAXMAN from
Software works well
Program works well but Tech help needs improvement
Date published: 2023-04-18
Rated 5 out of 5 by
Spotty41 from
Easy Peasy
Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by
lost in the weeds from
Missed a major error and bad service to fix it
TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by
Poetnerd from
Good User Interface. Good help with problems.
I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by
kavalier from
TurboTax is the greatest!
This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by
mecrump from
Overpriced for Premium
My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
All TurboTax® Offerings Reviews - Page 878
Date published: 2023-04-18