TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Always working for me! The features was easy to use and navigate the questions are I went thru section of my tax break.
Date published: 2023-04-18
Rated 4 out of 5 by from Git'r done. Quickest way to deal with your taxes Mostly went smoothly, but the algorithm didn't pick up on my son's college expenses in the first pass. I had to catch it and dig deeper to get to the meat of entering tuition, room & board, etc.. I felt like this was - for my situation - an area that could be improved upon.
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 Federal and State Tax Returns The preparations were great; no problems there. However. I chose to pay Turbo Tax directly with a credit card and no matter how many times I tried, your site would not let me pay it. So I was forced to pay an extra $15 just to take your payment out of my Federal tax return, since you website was non functional, you should send me $15
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Step by step guidance is very helpful. Also maneuverability is good.
Date published: 2023-04-18
Rated 4 out of 5 by from Software works well Program works well but Tech help needs improvement
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by from Missed a major error and bad service to fix it TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good User Interface. Good help with problems. I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the greatest! This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by from Overpriced for Premium My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 878
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Always working for me! The features was easy to use and navigate the questions are I went thru section of my tax break.
Date published: 2023-04-18
Rated 4 out of 5 by from Git'r done. Quickest way to deal with your taxes Mostly went smoothly, but the algorithm didn't pick up on my son's college expenses in the first pass. I had to catch it and dig deeper to get to the meat of entering tuition, room & board, etc.. I felt like this was - for my situation - an area that could be improved upon.
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 Federal and State Tax Returns The preparations were great; no problems there. However. I chose to pay Turbo Tax directly with a credit card and no matter how many times I tried, your site would not let me pay it. So I was forced to pay an extra $15 just to take your payment out of my Federal tax return, since you website was non functional, you should send me $15
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Step by step guidance is very helpful. Also maneuverability is good.
Date published: 2023-04-18
Rated 4 out of 5 by from Software works well Program works well but Tech help needs improvement
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy Another year of dreaded taxes getting done, but at least turbotax made it easy
Date published: 2023-04-18
Rated 1 out of 5 by from Missed a major error and bad service to fix it TurboTax missed a major error in my deductions when checking through my files which caused my return to be rejected. When I called to get them information fixed, I was give mis-information on how to solve the problem, luckily, I knew that wasn't the fix and tried again. When I called back, two of the items on deductions were missing so I had to go through two more service representatives to correct the issue. It resulted in me losing over $400 in my refund. Had I known sooner, I wouldn't have paid for the max benefits upgrade. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good User Interface. Good help with problems. I have used TurboTax for some time. The EasyStep is just like how I used to do my taxes with an accountant. We go through all the questions, and make sure everything is there. This year I had a hiccup with foreign tax paid, but the phone support got me through it.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the greatest! This was such an easy way to file taxes and I got a higher refund than I would have normally!
Date published: 2023-04-18
Rated 3 out of 5 by from Overpriced for Premium My taxes are fairly simple at this point, but because I have capital gains I am required to get the "premium", yet I dont see any benefits to having to pay more. This year I tried to use the "live help" that is touted as a benefit, and it is not live..it is a virtual key word response. Then I asked to have someone call me MULTIPLE times and each time it would call and a rep would sit there silent. So was NO help. The benefit of this premium plan again is.....
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 878