TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very easy to use! Walked me through each step! There are very helpful "hints" on each section that help to walk you through the process. Also- the live option was great! An actual person called me within the allotted time frame given and was very patient.
Date published: 2022-04-04
Rated 4 out of 5 by from The service is good, but the communication is lack I like the end product and I understood the return, but the automated system kept sending me messages that didn't make sense (it said more documents were needed, but the website said nothing else was needed). I finally called and, after a 15 minute call, found that nothing was wrong. This was the 1st time I used TurboTax after preparing my own taxes for 30 years - not sure I'll be back.
Date published: 2022-04-04
Rated 5 out of 5 by from The Turbo Tax software is well organized As previously mentioned, the software program is organized and logical. When I came up against a problem, I received quick answers that enabled me to continue.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great I have used TurboTax for over 20 years. It is easy to use and makes filing income tax a painless process. It saves me a great deal of extra work doing computations, finding proper forms and navigating the tax system. I would recommend to anyone who files anything more than a simple 1040 form.
Date published: 2022-04-04
Rated 5 out of 5 by from Customer for 20+ years Reliably thorough and makes easy work of this necessary chore. Grateful for the years of service.
Date published: 2022-04-04
Rated 4 out of 5 by from Works for us TurboTax delivers a (mostly) un-frustrating experience for average folks. Could use a little improvement around 1099-DIVs, especially for the average investor that just happens to have gov't or foreign investments and dividends. Something that says "Hey, make sure you EDIT all of these" -- or maybe it could say "REVIEW / EDIT" and not let the user bypass the review if box 11 is filled? It'd also be super helpful if the name of the item you're updating appeared somewhere on all the edit screens. Both of those would've saved us all this year's headaches. We'll almost certainly come back next year. As confusing as taxes can be, TT has the software experience and we can't imagine that anyone else can be doing it better then these folks.
Date published: 2022-04-04
Rated 3 out of 5 by from help section When I had questions, your help section was of no help. Needs improvement
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome It was so easy and convenient and so easy to understand prompts and walk throughs
Date published: 2022-04-04
Rated 5 out of 5 by from Awesome With a lot going on last year I had TurboTax perform my taxes and I am very happy!
Date published: 2022-04-04
Rated 5 out of 5 by from Its a great tool for filing taxes Its a great tool for filing taxes! It saves time and does everything for you! I love it!!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 8601
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to use! Walked me through each step! There are very helpful "hints" on each section that help to walk you through the process. Also- the live option was great! An actual person called me within the allotted time frame given and was very patient.
Date published: 2022-04-04
Rated 4 out of 5 by from The service is good, but the communication is lack I like the end product and I understood the return, but the automated system kept sending me messages that didn't make sense (it said more documents were needed, but the website said nothing else was needed). I finally called and, after a 15 minute call, found that nothing was wrong. This was the 1st time I used TurboTax after preparing my own taxes for 30 years - not sure I'll be back.
Date published: 2022-04-04
Rated 5 out of 5 by from The Turbo Tax software is well organized As previously mentioned, the software program is organized and logical. When I came up against a problem, I received quick answers that enabled me to continue.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great I have used TurboTax for over 20 years. It is easy to use and makes filing income tax a painless process. It saves me a great deal of extra work doing computations, finding proper forms and navigating the tax system. I would recommend to anyone who files anything more than a simple 1040 form.
Date published: 2022-04-04
Rated 5 out of 5 by from Customer for 20+ years Reliably thorough and makes easy work of this necessary chore. Grateful for the years of service.
Date published: 2022-04-04
Rated 4 out of 5 by from Works for us TurboTax delivers a (mostly) un-frustrating experience for average folks. Could use a little improvement around 1099-DIVs, especially for the average investor that just happens to have gov't or foreign investments and dividends. Something that says "Hey, make sure you EDIT all of these" -- or maybe it could say "REVIEW / EDIT" and not let the user bypass the review if box 11 is filled? It'd also be super helpful if the name of the item you're updating appeared somewhere on all the edit screens. Both of those would've saved us all this year's headaches. We'll almost certainly come back next year. As confusing as taxes can be, TT has the software experience and we can't imagine that anyone else can be doing it better then these folks.
Date published: 2022-04-04
Rated 3 out of 5 by from help section When I had questions, your help section was of no help. Needs improvement
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is awesome It was so easy and convenient and so easy to understand prompts and walk throughs
Date published: 2022-04-04
Rated 5 out of 5 by from Awesome With a lot going on last year I had TurboTax perform my taxes and I am very happy!
Date published: 2022-04-04
Rated 5 out of 5 by from Its a great tool for filing taxes Its a great tool for filing taxes! It saves time and does everything for you! I love it!!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 8601