TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Read the fine print I may have paid for some non-required services that reduced my return by about $300. It's hard to know what to accept and what to pass on.
Date published: 2022-04-18
Rated 4 out of 5 by from complex returns and state portions need help i thought that the premier version was helpful, but overall complex returns seem to give the program and experts a bit of trouble, as do certain aspects of a NY state return
Date published: 2022-04-18
Rated 4 out of 5 by from You Can Do It w/Turbo Tax Overall a good product. Not very difficult to follow the prompts. Sometimes why you are doing something is not explained well. However, I do like that there are explanations after most calculations are completed. I also like having the option to connect to other sites to import information or to type them in manually.
Date published: 2022-04-18
Rated 1 out of 5 by from Terrible!! Absolutely absurd that i need to pay you more than i owe the government just to file my $50 worth of taxes all because i have an HSA
Date published: 2022-04-18
Rated 2 out of 5 by from Frustrating! This year was quite frustrating. 1) Turbotax didn't import my Quickbooks Self Employed information. I had to type this in manually for schedule C. 2) I was supposed to get a half-price rate of $59.50 for Turbotax Self Employed. When I arrived at the payment screen, it showed no discount. I tried everything in the help section of clearing cookies, etc. I even downloaded another browser to try the link - nothing worked. 3) Maybe due to overload, sections that had "additional information" usually wouldn't work. I got error messages most of the time. I closed my browser, rebooted my computer, etc, so the issue was not on my end. 4) There was no one to communicate with to solve my problems. I have historically had a good experience with TurboTax, but this year was not good. I would like to at least get my $59.50 refund as well as have the issues addressed so I can again be a loyal customer. If not, I'll have to look at their competitors.
Date published: 2022-04-18
Rated 1 out of 5 by from Up front pricing is needed. Was disappointed that I kept getting charged more and more as I went through the returns. Then, there was a charge to e-file as well! No mention I was going to be charged $50 to e-file. I'll go back to my CPA or use a different tax prep software next year!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Great Product - been using for 24 years and will use again next year
Date published: 2022-04-18
Rated 4 out of 5 by from Easy to Use Turbo Tax is user friendly. It is well designed and leads you through the various questions which could impact your income/tax refund.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy Love using TurboTax. It’s very user friendly. We use it every year.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and Simple Turbo tax makes filling taxes a very easy task, I am satisfied with the service and will continue to use it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 844
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Read the fine print I may have paid for some non-required services that reduced my return by about $300. It's hard to know what to accept and what to pass on.
Date published: 2022-04-18
Rated 4 out of 5 by from complex returns and state portions need help i thought that the premier version was helpful, but overall complex returns seem to give the program and experts a bit of trouble, as do certain aspects of a NY state return
Date published: 2022-04-18
Rated 4 out of 5 by from You Can Do It w/Turbo Tax Overall a good product. Not very difficult to follow the prompts. Sometimes why you are doing something is not explained well. However, I do like that there are explanations after most calculations are completed. I also like having the option to connect to other sites to import information or to type them in manually.
Date published: 2022-04-18
Rated 1 out of 5 by from Terrible!! Absolutely absurd that i need to pay you more than i owe the government just to file my $50 worth of taxes all because i have an HSA
Date published: 2022-04-18
Rated 2 out of 5 by from Frustrating! This year was quite frustrating. 1) Turbotax didn't import my Quickbooks Self Employed information. I had to type this in manually for schedule C. 2) I was supposed to get a half-price rate of $59.50 for Turbotax Self Employed. When I arrived at the payment screen, it showed no discount. I tried everything in the help section of clearing cookies, etc. I even downloaded another browser to try the link - nothing worked. 3) Maybe due to overload, sections that had "additional information" usually wouldn't work. I got error messages most of the time. I closed my browser, rebooted my computer, etc, so the issue was not on my end. 4) There was no one to communicate with to solve my problems. I have historically had a good experience with TurboTax, but this year was not good. I would like to at least get my $59.50 refund as well as have the issues addressed so I can again be a loyal customer. If not, I'll have to look at their competitors.
Date published: 2022-04-18
Rated 1 out of 5 by from Up front pricing is needed. Was disappointed that I kept getting charged more and more as I went through the returns. Then, there was a charge to e-file as well! No mention I was going to be charged $50 to e-file. I'll go back to my CPA or use a different tax prep software next year!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Great Product - been using for 24 years and will use again next year
Date published: 2022-04-18
Rated 4 out of 5 by from Easy to Use Turbo Tax is user friendly. It is well designed and leads you through the various questions which could impact your income/tax refund.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy Love using TurboTax. It’s very user friendly. We use it every year.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and Simple Turbo tax makes filling taxes a very easy task, I am satisfied with the service and will continue to use it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 844