TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from TurboTax Business fails on MA Turst Taxes There is a problem with doing MA trust taxes in the TurboTax Business product.  I have three pass-through trusts that I'm doing taxes for.  The Federal works fine and can be filed.  However, none of the distributions to the beneficiary flow through to the MA state return.  The only "work around" was discussed with a TurboTax tax lawyer who advised me to manually put the dividends and cap gain distributions on lines 7 & 17 on Form 2.  However, I can't e-file because of TT flagging the % income being an invalid number on the Schedule B/R.  The error is that the "Percent of income must be between 0.000000 and 1.000000 for electronic filing".  It won't allow 100% which is the correct amount for the single beneficiary.  I spent almost 2 hours on the phone yesterday with TT support about the issue.  They refused to acknowledge that it was a problem with the product.  They kept saying to talk to the IRS or MA state tax officials.  Finally the representative was going to "elevate" the problem since tech support kept dodging the issue.  However, I was then disconnected after another long hold :-(. TurboTax made no effort to contact me to follow-up even though they had all my contact information that was verified at the beginning of the call. I ended up having to file by mail since I have no faith in TurboTax acknowledging the problem and fixing it before the filing deadline.
Date published: 2021-04-07
Rated 5 out of 5 by from The only Tax App a person can trust! I loved that Turbotax Max guaranteed my refund. Turbotax didn't let me make a mistake! Jist wonderful!
Date published: 2021-04-07
Rated 5 out of 5 by from Easiest way to file! The easiest way to file! Guided questions help you every step of the way, and the live chat is awesome.
Date published: 2021-04-07
Rated 5 out of 5 by from Very straight to the point service Got the max refund from turbo tax rate 1-100 I give it 150
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax was awesome It was quick and easy to do, and I would recommend this to anyone looking to file their taxes.
Date published: 2021-04-07
Rated 3 out of 5 by from Still Clunky On MacOS the software has always been clunky and still is. Not sure why it seems like it is always barely able to run. On a side note, I hate the fact that if I go back to check the figures on an item, that I have to re-answer 10 questions concerning it. Cant the software remember my previous answers?
Date published: 2021-04-07
Rated 5 out of 5 by from Easy to Use Worked Great for Simple Return. Greatly Apprecited this Service.
Date published: 2021-04-07
Rated 2 out of 5 by from TurboTax is highly inaccurate UI issues (two radio buttons selected at same time?!), making up numbers out of thin air (percent of income taxable at state level), and failure to carry over trust distribution from fed to state. BE CAREFUL!!!
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome My 2nd year filing and the improvements are great.
Date published: 2021-04-07
Rated 5 out of 5 by from easy to use Quick and easy to understand easy to fill tax forms
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 844
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax Business fails on MA Turst Taxes There is a problem with doing MA trust taxes in the TurboTax Business product.  I have three pass-through trusts that I'm doing taxes for.  The Federal works fine and can be filed.  However, none of the distributions to the beneficiary flow through to the MA state return.  The only "work around" was discussed with a TurboTax tax lawyer who advised me to manually put the dividends and cap gain distributions on lines 7 & 17 on Form 2.  However, I can't e-file because of TT flagging the % income being an invalid number on the Schedule B/R.  The error is that the "Percent of income must be between 0.000000 and 1.000000 for electronic filing".  It won't allow 100% which is the correct amount for the single beneficiary.  I spent almost 2 hours on the phone yesterday with TT support about the issue.  They refused to acknowledge that it was a problem with the product.  They kept saying to talk to the IRS or MA state tax officials.  Finally the representative was going to "elevate" the problem since tech support kept dodging the issue.  However, I was then disconnected after another long hold :-(. TurboTax made no effort to contact me to follow-up even though they had all my contact information that was verified at the beginning of the call. I ended up having to file by mail since I have no faith in TurboTax acknowledging the problem and fixing it before the filing deadline.
Date published: 2021-04-07
Rated 5 out of 5 by from The only Tax App a person can trust! I loved that Turbotax Max guaranteed my refund. Turbotax didn't let me make a mistake! Jist wonderful!
Date published: 2021-04-07
Rated 5 out of 5 by from Easiest way to file! The easiest way to file! Guided questions help you every step of the way, and the live chat is awesome.
Date published: 2021-04-07
Rated 5 out of 5 by from Very straight to the point service Got the max refund from turbo tax rate 1-100 I give it 150
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax was awesome It was quick and easy to do, and I would recommend this to anyone looking to file their taxes.
Date published: 2021-04-07
Rated 3 out of 5 by from Still Clunky On MacOS the software has always been clunky and still is. Not sure why it seems like it is always barely able to run. On a side note, I hate the fact that if I go back to check the figures on an item, that I have to re-answer 10 questions concerning it. Cant the software remember my previous answers?
Date published: 2021-04-07
Rated 5 out of 5 by from Easy to Use Worked Great for Simple Return. Greatly Apprecited this Service.
Date published: 2021-04-07
Rated 2 out of 5 by from TurboTax is highly inaccurate UI issues (two radio buttons selected at same time?!), making up numbers out of thin air (percent of income taxable at state level), and failure to carry over trust distribution from fed to state. BE CAREFUL!!!
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome My 2nd year filing and the improvements are great.
Date published: 2021-04-07
Rated 5 out of 5 by from easy to use Quick and easy to understand easy to fill tax forms
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 844