TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks TurboTax! Thanks for the very clear instructions! I really appreciate it.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Was easy to file. Had help from Amanda and she was great
Date published: 2021-03-03
Rated 5 out of 5 by from Amazing Turbo tax is quick and easy, I was able to complete my return from the comfort of my own home in less than an a hour
Date published: 2021-03-03
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is AWESOME!! Makes my life easier! Easy to use, no troubles! I loved how Quickbooks and Turbo Tax can talk to each other. She asks just the right questions :)
Date published: 2021-03-03
Rated 4 out of 5 by from Almost perfect 2019 and 2020 had the same issue on form 1099B for widely held fixed income trust-short term. Some acquired dates and cost basis were not provided and not available so TT kicked it out. I managed to full the form and file electronically. The information not available is also not reported to IRS so its mute anyway.
Date published: 2021-03-03
Rated 3 out of 5 by from Disappointed this year. I know not everything is within TurboxTax's power when dealing with the Government, but filing 2020 taxes was a chore. From delayed forms (making me pay taxes before I could efile) to broken screens that required me to refresh my page and delete the Browser cashe within the same session. Not a very good experience. Especially, when it forced me to pay even more $225 just to talk with a live person about their form issues. Tough to swallow especially in a year where business was bad.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax this is my 8th year using Turbo tax. I use to pay $120-$150 to have someone do my taxes. Its to easy to do them yourself with Turbo tax
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8428
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks TurboTax! Thanks for the very clear instructions! I really appreciate it.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Was easy to file. Had help from Amanda and she was great
Date published: 2021-03-03
Rated 5 out of 5 by from Amazing Turbo tax is quick and easy, I was able to complete my return from the comfort of my own home in less than an a hour
Date published: 2021-03-03
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is AWESOME!! Makes my life easier! Easy to use, no troubles! I loved how Quickbooks and Turbo Tax can talk to each other. She asks just the right questions :)
Date published: 2021-03-03
Rated 4 out of 5 by from Almost perfect 2019 and 2020 had the same issue on form 1099B for widely held fixed income trust-short term. Some acquired dates and cost basis were not provided and not available so TT kicked it out. I managed to full the form and file electronically. The information not available is also not reported to IRS so its mute anyway.
Date published: 2021-03-03
Rated 3 out of 5 by from Disappointed this year. I know not everything is within TurboxTax's power when dealing with the Government, but filing 2020 taxes was a chore. From delayed forms (making me pay taxes before I could efile) to broken screens that required me to refresh my page and delete the Browser cashe within the same session. Not a very good experience. Especially, when it forced me to pay even more $225 just to talk with a live person about their form issues. Tough to swallow especially in a year where business was bad.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax this is my 8th year using Turbo tax. I use to pay $120-$150 to have someone do my taxes. Its to easy to do them yourself with Turbo tax
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8428