TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TurboTax Purposefully Makes Taxes More Complicated Turbotax lobbies our government to prevent them from simplifying our tax forms. They buy our politicians to create a market for their overpriced product.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax Losing Its Luster Getting around Turbo Tax this year was not fun at all! Where's the ability to ask the community? Couldn't figure out how to file an extension for a state income tax return. The answers/hints TT provided were very technical and not easy to understand. I felt very lost and not at all confident that I entered my tax information correctly. I ended up filing an extension for my Federal return so I can have a local CPA look at it. First time ever that I've done that and I'm 55 years old!
Date published: 2022-04-19
Rated 3 out of 5 by from Tell us the whole story. Need number from former r Tell us all needs before starting. The 5 digit number need should be disclosed at the start.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy to use directions and helped get my maximum refund.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is Great...Most of Times There seems to be certain items (i.e. HSA 1099-SA) where after entry appears, it becomes very hard to access to delete or modify that entry. When I clicked on the "EDIT" button, it doesn't actually "edit" the entry, I had to use some indirect way to get to the entry to do anything with it. Very annoying.
Date published: 2022-04-19
Rated 5 out of 5 by from great awesome, live person was very helpful and sweet. <3
Date published: 2022-04-19
Rated 4 out of 5 by from Way Way better than H&R Block Just a much better user friendly setup on the website as a whole. And not a many hidden fees associated with turbo tax as it was with H&R block.
Date published: 2022-04-19
Rated 1 out of 5 by from Never actually free I always start out filing for free & somehow end up paying. Ridiculous.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Easy Simplifies complicated process. Anyone can file their own taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Turbo Tax is too expensive for SImple tax returns Turbo tax charges too much for simple tax returns. However, it is easy to use.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8415
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Purposefully Makes Taxes More Complicated Turbotax lobbies our government to prevent them from simplifying our tax forms. They buy our politicians to create a market for their overpriced product.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax Losing Its Luster Getting around Turbo Tax this year was not fun at all! Where's the ability to ask the community? Couldn't figure out how to file an extension for a state income tax return. The answers/hints TT provided were very technical and not easy to understand. I felt very lost and not at all confident that I entered my tax information correctly. I ended up filing an extension for my Federal return so I can have a local CPA look at it. First time ever that I've done that and I'm 55 years old!
Date published: 2022-04-19
Rated 3 out of 5 by from Tell us the whole story. Need number from former r Tell us all needs before starting. The 5 digit number need should be disclosed at the start.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy to use directions and helped get my maximum refund.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is Great...Most of Times There seems to be certain items (i.e. HSA 1099-SA) where after entry appears, it becomes very hard to access to delete or modify that entry. When I clicked on the "EDIT" button, it doesn't actually "edit" the entry, I had to use some indirect way to get to the entry to do anything with it. Very annoying.
Date published: 2022-04-19
Rated 5 out of 5 by from great awesome, live person was very helpful and sweet. <3
Date published: 2022-04-19
Rated 4 out of 5 by from Way Way better than H&R Block Just a much better user friendly setup on the website as a whole. And not a many hidden fees associated with turbo tax as it was with H&R block.
Date published: 2022-04-19
Rated 1 out of 5 by from Never actually free I always start out filing for free & somehow end up paying. Ridiculous.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Easy Simplifies complicated process. Anyone can file their own taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Turbo Tax is too expensive for SImple tax returns Turbo tax charges too much for simple tax returns. However, it is easy to use.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8415