TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Ok service It’s more complicated than before. Also very expensive.
Date published: 2022-03-18
Rated 5 out of 5 by from Great Product. I had no problems and straight forward procedure to complete the return.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax made it easy! Very well written directions and felt confident on filing with them.
Date published: 2022-03-18
Rated 4 out of 5 by from turbo is great very tax and form savy. so far i submitted returns will see
Date published: 2022-03-18
Rated 2 out of 5 by from Turbotax did not download previous tax info This year was horrendous. I downloaded the previous tax info and saw no indication that it downloaded after I started through the process so I started over with a new file. I downloaded tax info again. The next day I not only had no previous history update, but I also lost all of my business data I had installed. I have a Mac. I have never had this experience before with Turbotax. It was horrible this year. I had no column that compared present to past entries, etc. I had to put everything in from scratch.
Date published: 2022-03-18
Rated 5 out of 5 by from Great program with lots of helps along the way!!! I've used Turbo Tax for the last few years and have been pleasantly surprised how straight forward it is to complete each of the boxes. Great job guys.
Date published: 2022-03-18
Rated 5 out of 5 by from Works great for simple tax returns Easy to follow. I like that it imports important info from previous year. I like being able to compare last year to this year with regards to income.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is Tax Days best friend Outside of the not so friendly app interface, especially when the person assisting me tells me how to interact with it clearly instructs me how to. I would've been able to follow up if my side of the app would've worked, otherwise, it would've been great
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is awesome Was a wonderful experience. Appreciate all the help I received. Thank you Caroline. Couldn’t have done it without you
Date published: 2022-03-18
Rated 4 out of 5 by from Normally perfect I have been using TurboTax for more years than I can remember. It has always guided me to a better understanding of the tax rules and helped me file my taxes quicker that I could otherwise have done. By using year after year, the program helps me keep up with carry-overs, etc. This year I had a problem when the program crashed. I needed help and called Customer Service. The wait times of 15 minutes or so would have been acceptable if I had not had to call several times. Once the automated system sent me to an expert who did not pick up the call (probably the fault of the phone system). Another time the customer service rep sent me over to tech support, and the expert never picked up (again probably the fault of the phone system). I had to spend over four hours on the phone (mostly on hold) to get the help I needed. I still recommend TurboTax, but with less enthusiasm than I had before. PS - with the expert help, I still was unable to get the program running again because tech support was not overly familiar with the Mac. I understand that he waa trying to uninstall the program and reinstall. What neither of us understood is how complicated that is on a Mac. Fortunately I found the solution on the TurboTax website and was able to follow the instructions there to uninstall and then reinstall the program.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 8240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Ok service It’s more complicated than before. Also very expensive.
Date published: 2022-03-18
Rated 5 out of 5 by from Great Product. I had no problems and straight forward procedure to complete the return.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax made it easy! Very well written directions and felt confident on filing with them.
Date published: 2022-03-18
Rated 4 out of 5 by from turbo is great very tax and form savy. so far i submitted returns will see
Date published: 2022-03-18
Rated 2 out of 5 by from Turbotax did not download previous tax info This year was horrendous. I downloaded the previous tax info and saw no indication that it downloaded after I started through the process so I started over with a new file. I downloaded tax info again. The next day I not only had no previous history update, but I also lost all of my business data I had installed. I have a Mac. I have never had this experience before with Turbotax. It was horrible this year. I had no column that compared present to past entries, etc. I had to put everything in from scratch.
Date published: 2022-03-18
Rated 5 out of 5 by from Great program with lots of helps along the way!!! I've used Turbo Tax for the last few years and have been pleasantly surprised how straight forward it is to complete each of the boxes. Great job guys.
Date published: 2022-03-18
Rated 5 out of 5 by from Works great for simple tax returns Easy to follow. I like that it imports important info from previous year. I like being able to compare last year to this year with regards to income.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is Tax Days best friend Outside of the not so friendly app interface, especially when the person assisting me tells me how to interact with it clearly instructs me how to. I would've been able to follow up if my side of the app would've worked, otherwise, it would've been great
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is awesome Was a wonderful experience. Appreciate all the help I received. Thank you Caroline. Couldn’t have done it without you
Date published: 2022-03-18
Rated 4 out of 5 by from Normally perfect I have been using TurboTax for more years than I can remember. It has always guided me to a better understanding of the tax rules and helped me file my taxes quicker that I could otherwise have done. By using year after year, the program helps me keep up with carry-overs, etc. This year I had a problem when the program crashed. I needed help and called Customer Service. The wait times of 15 minutes or so would have been acceptable if I had not had to call several times. Once the automated system sent me to an expert who did not pick up the call (probably the fault of the phone system). Another time the customer service rep sent me over to tech support, and the expert never picked up (again probably the fault of the phone system). I had to spend over four hours on the phone (mostly on hold) to get the help I needed. I still recommend TurboTax, but with less enthusiasm than I had before. PS - with the expert help, I still was unable to get the program running again because tech support was not overly familiar with the Mac. I understand that he waa trying to uninstall the program and reinstall. What neither of us understood is how complicated that is on a Mac. Fortunately I found the solution on the TurboTax website and was able to follow the instructions there to uninstall and then reinstall the program.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 8240