TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great as always! Great application, only took around ten or so minutes to finish, pretty streamlined. Would recommend to anyone looking to file their taxes.
Date published: 2022-04-20
Rated 5 out of 5 by from I COULD NOT HAVE DONE THIS WITHOUT TURBO TAX HELP I was having issues with a portion that was rejecting my return so I called for live support and she video chatted, shared screen, and walked me through the entire process in order to correct errors and re submit my return. it was so wonderful and she was so kind and helpful.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is Great Great will keep using again every year because it is easy
Date published: 2022-04-20
Rated 5 out of 5 by from Excellent i was please with turbo tax by helping me step by step with my tax
Date published: 2022-04-20
Rated 5 out of 5 by from Super awesome and easy Love turbo tax they definitely got a new customer I'll be back next year
Date published: 2022-04-20
Rated 4 out of 5 by from Ok to Ok to use this one is ok. I have nothing left to say.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax Review Your Expert was very knowlegeable about her job, thanks for the help she saved me a lot of money be showing me my mistakes.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is very much needed This Turbo tax report has help me with what I believe is a type of harassment. Thanks Turbo Tax
Date published: 2022-04-20
Rated 4 out of 5 by from TURBO TAX ITS GETTING BETTER AND BETTER WITH AN EXPLANATION.
Date published: 2022-04-20
Rated 4 out of 5 by from Found one year-over-year issue and support acces In preparing to e-file my returns I was asked to confirm 2020 AGI and PINS were entered in the process for myself and my spouse. I checked my 2020 TurboTax return and both matched. Unfortunately, both my Fed and State were rejected. After trying to resubmit and getting rejected again I was able to contact TurboTax by phone and explained my situation. I found that the issue resulted from the fact that I did not e-file in 2020 but submitted by mail. This resulted in no prior AGI showing as the IRS had not yet posted my return in their records for about a year from filing. TurboTax should add a question about how you filed your prior year return whether it is apparent in your records or not. It was also difficult to find an in-person contact point for your support in your web site. It took me over an hour to finally wade through your electronic response system and get a person to call me back. This was happening on the IRS deadline date and I feel it should be easier to reach out for help in such a situation where I have no idea what is happening on the submission of my returns. It should be incorporated to the program for such support contact information.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 822
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great as always! Great application, only took around ten or so minutes to finish, pretty streamlined. Would recommend to anyone looking to file their taxes.
Date published: 2022-04-20
Rated 5 out of 5 by from I COULD NOT HAVE DONE THIS WITHOUT TURBO TAX HELP I was having issues with a portion that was rejecting my return so I called for live support and she video chatted, shared screen, and walked me through the entire process in order to correct errors and re submit my return. it was so wonderful and she was so kind and helpful.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is Great Great will keep using again every year because it is easy
Date published: 2022-04-20
Rated 5 out of 5 by from Excellent i was please with turbo tax by helping me step by step with my tax
Date published: 2022-04-20
Rated 5 out of 5 by from Super awesome and easy Love turbo tax they definitely got a new customer I'll be back next year
Date published: 2022-04-20
Rated 4 out of 5 by from Ok to Ok to use this one is ok. I have nothing left to say.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax Review Your Expert was very knowlegeable about her job, thanks for the help she saved me a lot of money be showing me my mistakes.
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is very much needed This Turbo tax report has help me with what I believe is a type of harassment. Thanks Turbo Tax
Date published: 2022-04-20
Rated 4 out of 5 by from TURBO TAX ITS GETTING BETTER AND BETTER WITH AN EXPLANATION.
Date published: 2022-04-20
Rated 4 out of 5 by from Found one year-over-year issue and support acces In preparing to e-file my returns I was asked to confirm 2020 AGI and PINS were entered in the process for myself and my spouse. I checked my 2020 TurboTax return and both matched. Unfortunately, both my Fed and State were rejected. After trying to resubmit and getting rejected again I was able to contact TurboTax by phone and explained my situation. I found that the issue resulted from the fact that I did not e-file in 2020 but submitted by mail. This resulted in no prior AGI showing as the IRS had not yet posted my return in their records for about a year from filing. TurboTax should add a question about how you filed your prior year return whether it is apparent in your records or not. It was also difficult to find an in-person contact point for your support in your web site. It took me over an hour to finally wade through your electronic response system and get a person to call me back. This was happening on the IRS deadline date and I feel it should be easier to reach out for help in such a situation where I have no idea what is happening on the submission of my returns. It should be incorporated to the program for such support contact information.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 822