TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from software is getting better getting better over the years, still have to be patience
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use great easy to use. used for years. great product. very happy
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent support from Dolores Excellent help from Turbo Tax!!! Thank you very much!
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax had trouble eFiling with State Bought eFIle AZ tax return option for $25. It didn't work for daughter's return so had to send it by mail. Completed personal return, and tried again, but it couldn't properly find initial payment since no confirmation number on document (only order number). Bought eFIle AZ again for another $25 and it too didn't work, so had to send it in.
Date published: 2021-05-17
Rated 2 out of 5 by from RE: O'Neal Initial response I was truly disappointed that I had to pay for the State tax forms and I only had one state. I was also disappointed that I had to pay to electronic file the state taxes that I paid for and was supposed to be free.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and they have live people to help you I had to use the live feature twice and both times I got knowledgable CPAs that took their time and answered my questions. It was great! This is the 6th year we're using them.
Date published: 2021-05-17
Rated 5 out of 5 by from Love using Turbo Tax Extremely simple to use. Takes no time at all to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Finished quickly. I usually like working with TurboTax. I have a small complaint. I was asked if I itemized or took a standard deduction last year. It seems that is a question that the software can get from my previous year's TurboTax file. I couldn't remember, so I had to look over my forms for several minutes to find the answer. Another problem was that I had to write my own filename when saving files. In previous years, TurboTax provided a logical filename.
Date published: 2021-05-17
Rated 2 out of 5 by from Many Hacks needed Treatment of Excess 401k contributions in confusing the recommendation to report doesn't work
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Excellency in process, however some terminology as to why my tax return was rejected should have been caught before submitting it
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 822
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from software is getting better getting better over the years, still have to be patience
Date published: 2021-05-17
Rated 5 out of 5 by from easy to use great easy to use. used for years. great product. very happy
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent support from Dolores Excellent help from Turbo Tax!!! Thank you very much!
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax had trouble eFiling with State Bought eFIle AZ tax return option for $25. It didn't work for daughter's return so had to send it by mail. Completed personal return, and tried again, but it couldn't properly find initial payment since no confirmation number on document (only order number). Bought eFIle AZ again for another $25 and it too didn't work, so had to send it in.
Date published: 2021-05-17
Rated 2 out of 5 by from RE: O'Neal Initial response I was truly disappointed that I had to pay for the State tax forms and I only had one state. I was also disappointed that I had to pay to electronic file the state taxes that I paid for and was supposed to be free.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and they have live people to help you I had to use the live feature twice and both times I got knowledgable CPAs that took their time and answered my questions. It was great! This is the 6th year we're using them.
Date published: 2021-05-17
Rated 5 out of 5 by from Love using Turbo Tax Extremely simple to use. Takes no time at all to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Finished quickly. I usually like working with TurboTax. I have a small complaint. I was asked if I itemized or took a standard deduction last year. It seems that is a question that the software can get from my previous year's TurboTax file. I couldn't remember, so I had to look over my forms for several minutes to find the answer. Another problem was that I had to write my own filename when saving files. In previous years, TurboTax provided a logical filename.
Date published: 2021-05-17
Rated 2 out of 5 by from Many Hacks needed Treatment of Excess 401k contributions in confusing the recommendation to report doesn't work
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Excellency in process, however some terminology as to why my tax return was rejected should have been caught before submitting it
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 822