TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Worked OK Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by from My Review Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by from Frustrating Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by from t tax is awesome turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
Rated 5 out of 5 by from made it very easy to do They made it real easy to use, and if you make a mistake you can go back.
Date published: 2023-04-18
Rated 2 out of 5 by from Easy to use - EXPENSIVE Filing was easy enough, but there are a lot of hidden expenses. I thought I was paying $59 and by then end of it, I paid $239. I don't even understand where all the fees came from. But, it was easier to agree to the extra cost than to start over. Pretty frustrating.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy for self-employed/gig workers Super easy and as painless as taxes can be. I’m self employed and it’s even easier if you link your bank account in order to categorize transactions. I still keep all of my receipts in case of audit but there is a feature to take pics of your receipts so you don’t need to keep the physical copies if you don’t want to. It does sometimes get annoying with the little details they want you to fill in over and over sometimes but it’s worth it. Since I periodically go through my transactions, I was filing my state and federal within 30 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was Terrific I was very happy in how quick and smooth process was and also provided great tips!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 816
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Worked OK Live Chat appeared to be fully AI or bot driven, didn't appear to be "live" at all; it didn't understand any of the questions I posed to it. The Help function didn't answer my questions, either. Eventually, I went to Dr. Google for anything but the simplest of questions, and most of the answers I found on the web were in fact from Intuit web addresses; that worked fine, it just seemed that all that Intuit material should just be inside the TT product itself; or if it IS inside TT, I couldn't find it. One question I could not find a direct answer for, but rather had to eventually just rely on my own logic to answer, was: "do I need to pay before I can see the detail forms (1040, Schedule A, etc.)"; it would appear the answer is YES; and that would make sense; I just couldn't find that question directly addressed anywhere, including on the www.
Date published: 2023-04-18
Rated 4 out of 5 by from My Review Often Turbo Tax requestions over and over an entry made correctly from documents like K-1,s, 1099's and etc. It is fustrating to re-enter the numbers on the form only to asked again to review the entry. Also on Foreign locations Turbo tax asks and requires zip codes and State which aren't applicable. Keep getting errors for things like this which I can not change as the tax documents are correct but Turbo Tax does recognize as fact. Have many more but don't have time now as have meeting to attend.
Date published: 2023-04-18
Rated 3 out of 5 by from Frustrating Did I get to submit my taxes? Yes. But when the system was throwing a stupid error (telling me "Needs Review" on a section of my income that I checked and okayed 10x), I contacted customer service, explained my problem, and while Patricia was transferring me to someone else and I was on hold, the call dropped. Also, TurboTax is expensive! If you have even a single, simple 1099-NEC form, they require you to pay an extra $119 just to submit this income! It's a racket.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Turbo Tax has always be Great. Couldn’t live without it!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Smooth and flawless no problem using the tools they provided and filed my self saving much more then other tax branches nor agencies wanted to file for me... awesome
Date published: 2023-04-18
Rated 5 out of 5 by from t tax is awesome turbo tttaaaxxx reallly waaas easssy to use and it helped me learn alot!
Date published: 2023-04-18
Rated 5 out of 5 by from made it very easy to do They made it real easy to use, and if you make a mistake you can go back.
Date published: 2023-04-18
Rated 2 out of 5 by from Easy to use - EXPENSIVE Filing was easy enough, but there are a lot of hidden expenses. I thought I was paying $59 and by then end of it, I paid $239. I don't even understand where all the fees came from. But, it was easier to agree to the extra cost than to start over. Pretty frustrating.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy for self-employed/gig workers Super easy and as painless as taxes can be. I’m self employed and it’s even easier if you link your bank account in order to categorize transactions. I still keep all of my receipts in case of audit but there is a feature to take pics of your receipts so you don’t need to keep the physical copies if you don’t want to. It does sometimes get annoying with the little details they want you to fill in over and over sometimes but it’s worth it. Since I periodically go through my transactions, I was filing my state and federal within 30 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was Terrific I was very happy in how quick and smooth process was and also provided great tips!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 816