TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Turbo Tax work well but is way too expensive While the product works well, it is way too expensive. I think I could have paid someone the same price or less to do it for me. Mine isn't very complicated this year, and it put me in the deluxe version. Not really necessary.
Date published: 2023-03-02
Rated 4 out of 5 by from Live Tax Advisors Touch & Go Over the past weekend, I had 5 calls with TT Live staff. Only the last, on Tuesday Feb 28th was able to aid me in finding the right place to adjust information on my return related to the sale of rental property. My 2/24 (I think) support person, in answer to why TurboTax was noting my income for exactly the same General Info was coming up as a different business, was convinced I had to go through and answer all questions related to income items by filling expenses related to that income. This wasn't true. I eventually deleted the previous year so I had only one business entity listed. I have had the same business entity for years with TurboTax, but was unable to see the usual comparison in the system. This person was a little impatient--not good support attitude. My second and third calls were for miscellaneous items that showed up in Review; neither person could resolve and basically said "You guess is as good as mine." I figured this issues out on my own through trial and error. Both of these reps were attentive and pleasant to work with. Finally, Tuesday 2/28, I had a TTLive rep who was VERY helpful and stuck with another problem (finding where to amend the base cost of the sale of a rental property) until it was resolved. Her process was thoughtful and showed a more sophisticated understanding of the TT program. Her diligence saved my impression of TT, which would have been a 2-3 rating. I almost want to give the software a 5 based on her help and how it work, but paying extra for Live and having to go through 3 TT Live Experts to get to one who knew her stuff requires a knockdown to 4 stars. The Live wasn't work the time it took to wade through conversations with the three folks who couldn't solve my issues.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax Is Awesome! TurboTax helped me with my taxing, especially items related to Home Office and Self-Employment. I always purchase the Max Benefit.
Date published: 2023-03-02
Rated 5 out of 5 by from Very impressed I tried H&R Block first and switched to TurboTax. TT is a vastly superior product with much better support. Will use TT from now on!
Date published: 2023-03-02
Rated 5 out of 5 by from Its so easy to use and the people are helpful I needed help twice and both agents were great i will use again
Date published: 2023-03-02
Rated 5 out of 5 by from Erica was awesome Easily added a missed 1099INT and amended previously filed return
Date published: 2023-03-02
Rated 1 out of 5 by from NOT free and Expensive Every year TT is more expensive, I'm thinking next year I'll go with a person, is not worth it to do it myself anymore..
Date published: 2023-03-02
Rated 4 out of 5 by from EASY TO USE I LIKE USING TURBO TAX VERY EASY, THANK YOU NOT MUCH ELSE TO SAY
Date published: 2023-03-02
Rated 5 out of 5 by from Sheryl & Julia were great! I am extremely grateful for the exceptional customer service provided by TurboTax! The representatives were knowledgeable, patient, and went above and beyond to ensure that my taxes were completed accurately and efficiently. Thank you for making this process stress-free and seamless. Highly recommend
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is easy to do. Turbo Tax is easy. Confident my return is done correctly
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax work well but is way too expensive While the product works well, it is way too expensive. I think I could have paid someone the same price or less to do it for me. Mine isn't very complicated this year, and it put me in the deluxe version. Not really necessary.
Date published: 2023-03-02
Rated 4 out of 5 by from Live Tax Advisors Touch & Go Over the past weekend, I had 5 calls with TT Live staff. Only the last, on Tuesday Feb 28th was able to aid me in finding the right place to adjust information on my return related to the sale of rental property. My 2/24 (I think) support person, in answer to why TurboTax was noting my income for exactly the same General Info was coming up as a different business, was convinced I had to go through and answer all questions related to income items by filling expenses related to that income. This wasn't true. I eventually deleted the previous year so I had only one business entity listed. I have had the same business entity for years with TurboTax, but was unable to see the usual comparison in the system. This person was a little impatient--not good support attitude. My second and third calls were for miscellaneous items that showed up in Review; neither person could resolve and basically said "You guess is as good as mine." I figured this issues out on my own through trial and error. Both of these reps were attentive and pleasant to work with. Finally, Tuesday 2/28, I had a TTLive rep who was VERY helpful and stuck with another problem (finding where to amend the base cost of the sale of a rental property) until it was resolved. Her process was thoughtful and showed a more sophisticated understanding of the TT program. Her diligence saved my impression of TT, which would have been a 2-3 rating. I almost want to give the software a 5 based on her help and how it work, but paying extra for Live and having to go through 3 TT Live Experts to get to one who knew her stuff requires a knockdown to 4 stars. The Live wasn't work the time it took to wade through conversations with the three folks who couldn't solve my issues.
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax Is Awesome! TurboTax helped me with my taxing, especially items related to Home Office and Self-Employment. I always purchase the Max Benefit.
Date published: 2023-03-02
Rated 5 out of 5 by from Very impressed I tried H&R Block first and switched to TurboTax. TT is a vastly superior product with much better support. Will use TT from now on!
Date published: 2023-03-02
Rated 5 out of 5 by from Its so easy to use and the people are helpful I needed help twice and both agents were great i will use again
Date published: 2023-03-02
Rated 5 out of 5 by from Erica was awesome Easily added a missed 1099INT and amended previously filed return
Date published: 2023-03-02
Rated 1 out of 5 by from NOT free and Expensive Every year TT is more expensive, I'm thinking next year I'll go with a person, is not worth it to do it myself anymore..
Date published: 2023-03-02
Rated 4 out of 5 by from EASY TO USE I LIKE USING TURBO TAX VERY EASY, THANK YOU NOT MUCH ELSE TO SAY
Date published: 2023-03-02
Rated 5 out of 5 by from Sheryl & Julia were great! I am extremely grateful for the exceptional customer service provided by TurboTax! The representatives were knowledgeable, patient, and went above and beyond to ensure that my taxes were completed accurately and efficiently. Thank you for making this process stress-free and seamless. Highly recommend
Date published: 2023-03-02
Rated 5 out of 5 by from Turbo tax is easy to do. Turbo Tax is easy. Confident my return is done correctly
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 7979