TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Hard, but made easy I am very pleased with my experience. This is my first year filing taxes on my own and I was very impressed with the assistance i received! I called and spoke with a person multiple times and they were able to solve my issue each time and remained calm and pleasant through out the process. Filing taxes is very confusing for someone who is not in that field, but I greatly appreciated the response times and people.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo tax is not awsome based on my own experience My experience with turbo tax was very bad to say the least. 1, I have last year tax retuned on the desktop the program could not located to pupulate the fields and import previous data. same story happened to me last year filling. 2. the program was supposed to be good for 5 federal return and one sate free filing return, this info was not true since, you wanted to charge $25 for filling electronically, really!! I have been using turbo tax since 2014, the program never pulled previous data for adjustment from past years. therefore i am not sure if i will be using your services or turbo tax next year!!!
Date published: 2022-04-14
Rated 5 out of 5 by from Only Tax product I use Have used TurboTax for many years and am always 100% satisfied with the results and the ease of operation.
Date published: 2022-04-14
Rated 4 out of 5 by from experience was ok had some issues this year, didn't seem as intuitive
Date published: 2022-04-14
Rated 2 out of 5 by from Too many upsells and high prices I've been using Turbo Tax for years. It has its conveniences, but for a simple tax situation for a married couple, no property, just the basics plus a little playing in Robinhood, you have to drop an extra $90 for that reason. They do make it easy for the money, but then you also need to dodge all of their other upsells. I don't know if there is anything better for less, but hopefully one day we can get rid of even needing to file for the really basic stuff like this. Tax prep is a dumb industry that is propped up by big money buying politicians.
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax I convenient and helpful I like the fact the turbo tax tries to break down each step and explain vocabulary/terms. I also like the fact that if I don't have all my papers right then and there, I can simply log out and take a couple of days to find what I need, and then go right back to where I started. That's the convenience that I love.
Date published: 2022-04-14
Rated 5 out of 5 by from Amazing turbotax was extremely helpful with guiding me through the process of filing taxes. every question I had, they already had answered for me
Date published: 2022-04-14
Rated 1 out of 5 by from They suck Accepted my return and rejected it three times. Don’t accept it if it not done. Also said they would help but didn’t explain anything when info was missing
Date published: 2022-04-14
Rated 4 out of 5 by from Kinda Easy to understand I really appriciate the format that turbo tax uses. But sometimes some of the help links aren't very much help and are just stressful.
Date published: 2022-04-14
Rated 5 out of 5 by from You make filing tax returns easy! I have used TurboTax to prepare and file my federal and state tax returns for more than 10 years. The only challenge for me is ensuring I have all the input documents on hand. I would never attempt to prepare my own return without TurboTax. I have confidence that I am covering all the current requirements when I use this software. I especially appreciate its ability to download tax form data from multiple financial firms. Being able to save pdf copies and print returns ensures I have quality copies of all my returns. Being able to get Audit Defense for a few more bucks gives me even more confidence when I file. Thanks, TurboTax!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 7868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Hard, but made easy I am very pleased with my experience. This is my first year filing taxes on my own and I was very impressed with the assistance i received! I called and spoke with a person multiple times and they were able to solve my issue each time and remained calm and pleasant through out the process. Filing taxes is very confusing for someone who is not in that field, but I greatly appreciated the response times and people.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo tax is not awsome based on my own experience My experience with turbo tax was very bad to say the least. 1, I have last year tax retuned on the desktop the program could not located to pupulate the fields and import previous data. same story happened to me last year filling. 2. the program was supposed to be good for 5 federal return and one sate free filing return, this info was not true since, you wanted to charge $25 for filling electronically, really!! I have been using turbo tax since 2014, the program never pulled previous data for adjustment from past years. therefore i am not sure if i will be using your services or turbo tax next year!!!
Date published: 2022-04-14
Rated 5 out of 5 by from Only Tax product I use Have used TurboTax for many years and am always 100% satisfied with the results and the ease of operation.
Date published: 2022-04-14
Rated 4 out of 5 by from experience was ok had some issues this year, didn't seem as intuitive
Date published: 2022-04-14
Rated 2 out of 5 by from Too many upsells and high prices I've been using Turbo Tax for years. It has its conveniences, but for a simple tax situation for a married couple, no property, just the basics plus a little playing in Robinhood, you have to drop an extra $90 for that reason. They do make it easy for the money, but then you also need to dodge all of their other upsells. I don't know if there is anything better for less, but hopefully one day we can get rid of even needing to file for the really basic stuff like this. Tax prep is a dumb industry that is propped up by big money buying politicians.
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax I convenient and helpful I like the fact the turbo tax tries to break down each step and explain vocabulary/terms. I also like the fact that if I don't have all my papers right then and there, I can simply log out and take a couple of days to find what I need, and then go right back to where I started. That's the convenience that I love.
Date published: 2022-04-14
Rated 5 out of 5 by from Amazing turbotax was extremely helpful with guiding me through the process of filing taxes. every question I had, they already had answered for me
Date published: 2022-04-14
Rated 1 out of 5 by from They suck Accepted my return and rejected it three times. Don’t accept it if it not done. Also said they would help but didn’t explain anything when info was missing
Date published: 2022-04-14
Rated 4 out of 5 by from Kinda Easy to understand I really appriciate the format that turbo tax uses. But sometimes some of the help links aren't very much help and are just stressful.
Date published: 2022-04-14
Rated 5 out of 5 by from You make filing tax returns easy! I have used TurboTax to prepare and file my federal and state tax returns for more than 10 years. The only challenge for me is ensuring I have all the input documents on hand. I would never attempt to prepare my own return without TurboTax. I have confidence that I am covering all the current requirements when I use this software. I especially appreciate its ability to download tax form data from multiple financial firms. Being able to save pdf copies and print returns ensures I have quality copies of all my returns. Being able to get Audit Defense for a few more bucks gives me even more confidence when I file. Thanks, TurboTax!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 7868