TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Ttax Premier Software defects The software had a problem with continually going in a loop asking the same 5 questions over and over with no way to get to the next category. Support was awful. I called in multiple times before I finely was able too talk to someone in a foreign country that spoke terrible English. Very difficult to understand him. He did not understand the problem and following his guidance I lost almost everything that I had entered. I was very unhappy that I had to reenter my data. The support system stated that if you leave you phone number you would not loose your place in line and someone would call you back. Not true. I wasn't until I received an e-mail that my ticket was closed that I had something to use to call in the following day in hopes to get support.
Date published: 2022-02-23
Rated 5 out of 5 by from It was awesome experience It was a smooth and easy way to do taxes. Thank you so much!!!!
Date published: 2022-02-23
Rated 5 out of 5 by from A nice change from a very expensive tax business. My tax expert was excellent. I was very happy with how easy the interface with TurboTax was.
Date published: 2022-02-23
Rated 5 out of 5 by from excellent service the service was great and will definitely use it again.
Date published: 2022-02-23
Rated 5 out of 5 by from It is a great tool to use to file taxes. It made it pretty easy to use the site. It hd most of my information already remembered.
Date published: 2022-02-23
Rated 4 out of 5 by from Over 20 years TT has "dumbed down" over the years and is not as closely related to "forms" as it was 10 years ago. I preferred the old style.
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to use & great customer support After going through the data input, I had questions about how to handle retirement income on my state return. The online chat person was VERY patient and helpful. Then I used the final check option to verify with another expert. Gave me a really confident feel about filing.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy to file my taxes. On the whole very friendly. I did have to talk to an expert on one area and found out that I didn't need to put zeros in some fields on the state form. I spoke to George B. and he was very kind and listened to my questions and explained what I had done incorrectly. He is a very excellent professional and I appreciate his help on this matter.
Date published: 2022-02-23
Rated 1 out of 5 by from Very unfair I believe they are only want the money I file with them every year so I don't have to go to a tax place bit this year with covid 19 they won't let you finish your return unless you agree to upgrade if you don't then they won't go to the next page for you to finish them then they charge you additional money for them to take it out of your taxes! If you are not careful they will also chage you a processing fee with all the other changes!
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is very helpful Second year using it. Work pretty smooth and the dynamic is pretty straight forward.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 7744
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Ttax Premier Software defects The software had a problem with continually going in a loop asking the same 5 questions over and over with no way to get to the next category. Support was awful. I called in multiple times before I finely was able too talk to someone in a foreign country that spoke terrible English. Very difficult to understand him. He did not understand the problem and following his guidance I lost almost everything that I had entered. I was very unhappy that I had to reenter my data. The support system stated that if you leave you phone number you would not loose your place in line and someone would call you back. Not true. I wasn't until I received an e-mail that my ticket was closed that I had something to use to call in the following day in hopes to get support.
Date published: 2022-02-23
Rated 5 out of 5 by from It was awesome experience It was a smooth and easy way to do taxes. Thank you so much!!!!
Date published: 2022-02-23
Rated 5 out of 5 by from A nice change from a very expensive tax business. My tax expert was excellent. I was very happy with how easy the interface with TurboTax was.
Date published: 2022-02-23
Rated 5 out of 5 by from excellent service the service was great and will definitely use it again.
Date published: 2022-02-23
Rated 5 out of 5 by from It is a great tool to use to file taxes. It made it pretty easy to use the site. It hd most of my information already remembered.
Date published: 2022-02-23
Rated 4 out of 5 by from Over 20 years TT has "dumbed down" over the years and is not as closely related to "forms" as it was 10 years ago. I preferred the old style.
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to use & great customer support After going through the data input, I had questions about how to handle retirement income on my state return. The online chat person was VERY patient and helpful. Then I used the final check option to verify with another expert. Gave me a really confident feel about filing.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy to file my taxes. On the whole very friendly. I did have to talk to an expert on one area and found out that I didn't need to put zeros in some fields on the state form. I spoke to George B. and he was very kind and listened to my questions and explained what I had done incorrectly. He is a very excellent professional and I appreciate his help on this matter.
Date published: 2022-02-23
Rated 1 out of 5 by from Very unfair I believe they are only want the money I file with them every year so I don't have to go to a tax place bit this year with covid 19 they won't let you finish your return unless you agree to upgrade if you don't then they won't go to the next page for you to finish them then they charge you additional money for them to take it out of your taxes! If you are not careful they will also chage you a processing fee with all the other changes!
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is very helpful Second year using it. Work pretty smooth and the dynamic is pretty straight forward.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 7744