TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax is good, still has room for improvement Turbo Tax makes doing your taxes at home easy. They are the leader in this industry. I did have a few problems, though. One, they offered me a discounted promo rate. I took it, but in the end, I didn't get it. I was surprised by how much they bumped up the price. I was not going to back out after entering all my info. So, that seemed misleading, and you don't find out until the end after you do all the work. Next, I got caught is a schedule C loop. I entered something wrong the first time and it would not let me go back and change it. Ended up not being an issue because I used the standard deduction. The last minor issue but a significant annoyance, they put their chat icon over the "Continue" and "Next" buttons, and you can not move it. So, on every page, you are contending with navigating around the logo. Come on Turbo Tax, you are better than that.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo tax is Easy to Follow Turbo tax is very simple to use and understand. This was my first year doing my taxes myself and it was a breeze. I also love the fact that each question had many options to choose from on how to best answer said question. Also had help from a expert via chat, he was very helpful and walked me through the process pretty easily.
Date published: 2023-03-03
Rated 5 out of 5 by from Quick and easy Well laid out and easy to use. Everything was well explained on help tabs!
Date published: 2023-03-03
Rated 3 out of 5 by from I have loved using TurboTax in the past but! Easy Peezy to use and I trust it. The problem comes at the end trying to pay my bill. It's confusing and seems to be tricky to avoid add on options.
Date published: 2023-03-03
Rated 4 out of 5 by from It was great and the team really help u The experience great had help. The team really help you and do look over good
Date published: 2023-03-03
Rated 4 out of 5 by from Easy but pricey. I feel that TurboTax makes filing much simpler than doing it alone. Almost so easy I feel like I may have missed something. However, my return was simple and short and I still paid over $200 without the extra MAX plan.
Date published: 2023-03-03
Rated 5 out of 5 by from QUICK AND EASY LOVE THE SCAN FEATURES, LOVE THE SCAN FEATURES. LOVE IT
Date published: 2023-03-03
Rated 5 out of 5 by from Awesome Awesomeness awesomely beautiful woman beautiful lovely beautiful
Date published: 2023-03-03
Rated 1 out of 5 by from really upset I use turbo tax every year and never any issues but this year just because I had to take my 401k when I left my job you force me to pay and the charge me 157.00 when my return was only 239 to begin with. will not be using your services ever again
Date published: 2023-03-03
Rated 2 out of 5 by from getting to expensive Your pricing is getting to expensive. I might as well go use a CPA.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7738
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is good, still has room for improvement Turbo Tax makes doing your taxes at home easy. They are the leader in this industry. I did have a few problems, though. One, they offered me a discounted promo rate. I took it, but in the end, I didn't get it. I was surprised by how much they bumped up the price. I was not going to back out after entering all my info. So, that seemed misleading, and you don't find out until the end after you do all the work. Next, I got caught is a schedule C loop. I entered something wrong the first time and it would not let me go back and change it. Ended up not being an issue because I used the standard deduction. The last minor issue but a significant annoyance, they put their chat icon over the "Continue" and "Next" buttons, and you can not move it. So, on every page, you are contending with navigating around the logo. Come on Turbo Tax, you are better than that.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo tax is Easy to Follow Turbo tax is very simple to use and understand. This was my first year doing my taxes myself and it was a breeze. I also love the fact that each question had many options to choose from on how to best answer said question. Also had help from a expert via chat, he was very helpful and walked me through the process pretty easily.
Date published: 2023-03-03
Rated 5 out of 5 by from Quick and easy Well laid out and easy to use. Everything was well explained on help tabs!
Date published: 2023-03-03
Rated 3 out of 5 by from I have loved using TurboTax in the past but! Easy Peezy to use and I trust it. The problem comes at the end trying to pay my bill. It's confusing and seems to be tricky to avoid add on options.
Date published: 2023-03-03
Rated 4 out of 5 by from It was great and the team really help u The experience great had help. The team really help you and do look over good
Date published: 2023-03-03
Rated 4 out of 5 by from Easy but pricey. I feel that TurboTax makes filing much simpler than doing it alone. Almost so easy I feel like I may have missed something. However, my return was simple and short and I still paid over $200 without the extra MAX plan.
Date published: 2023-03-03
Rated 5 out of 5 by from QUICK AND EASY LOVE THE SCAN FEATURES, LOVE THE SCAN FEATURES. LOVE IT
Date published: 2023-03-03
Rated 5 out of 5 by from Awesome Awesomeness awesomely beautiful woman beautiful lovely beautiful
Date published: 2023-03-03
Rated 1 out of 5 by from really upset I use turbo tax every year and never any issues but this year just because I had to take my 401k when I left my job you force me to pay and the charge me 157.00 when my return was only 239 to begin with. will not be using your services ever again
Date published: 2023-03-03
Rated 2 out of 5 by from getting to expensive Your pricing is getting to expensive. I might as well go use a CPA.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7738