TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Schedule C Directions for correcting problems with schedule C are unclear.
Date published: 2023-03-03
Rated 4 out of 5 by from Helpful but time consuming My tax expert was helpful, but I didn't realize I would need to be on the phone for three hours.
Date published: 2023-03-03
Rated 1 out of 5 by from I Wish I Could Talk To Someone At Turbo Tax Calculations all look Correct. E-Filed both Federal and State. Federal was accapted. State was rejected twice. Message says rejected due to ongoing update and to refile on or after March 2. Have done so and still rejected. Cannot find a way to contact someone at Turbo Tax for help. No phone or e mail address shown.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is easy and really good Importing from the investment companies and the W2s from work make it so much easier.
Date published: 2023-03-03
Rated 5 out of 5 by from excellent software Easy to use with help available if you need to correct something.
Date published: 2023-03-03
Rated 5 out of 5 by from excellent quick and easy. also, it didn't cost any extra money.
Date published: 2023-03-03
Rated 4 out of 5 by from Good, but not awesome this year... Easy to use and no issues on Federal, however, CO state taxes were rejected and the messages and help in the desktop version were ambiguous, requiring hours on the phone (with very pleasant people) but no certainty of resolution outside of waiting for an update to fix the issue until a later date (which was specified but it was never clear what the issue was and if it was fixed). I have resubmitted and hoping it's all good now.
Date published: 2023-03-03
Rated 5 out of 5 by from Easy, Simple and Helpful for First Timers I am a 20-something who has never filed their own taxes before (usually paid tax experts) and I found the whole experience to be a breeze. Despite how nervous I was, I had easy access to chat with an expert any questions (for free), live-call a tax expert to review my entries (for free), and filed my taxes correctly (FOR FREE). It's surprising and convenient to use their Live Assisted Basic option for free.
Date published: 2023-03-03
Rated 5 out of 5 by from Graet Experience The gentleman that helped was professional and easy to understand. My taxes were done in a speedy fashion.
Date published: 2023-03-03
Rated 5 out of 5 by from Simplicity This is my first experience with Turbo Tax; I must say the simplicity and ease of access to tax specialists via phone to answer specific questions made the process much easier.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7702
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Schedule C Directions for correcting problems with schedule C are unclear.
Date published: 2023-03-03
Rated 4 out of 5 by from Helpful but time consuming My tax expert was helpful, but I didn't realize I would need to be on the phone for three hours.
Date published: 2023-03-03
Rated 1 out of 5 by from I Wish I Could Talk To Someone At Turbo Tax Calculations all look Correct. E-Filed both Federal and State. Federal was accapted. State was rejected twice. Message says rejected due to ongoing update and to refile on or after March 2. Have done so and still rejected. Cannot find a way to contact someone at Turbo Tax for help. No phone or e mail address shown.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is easy and really good Importing from the investment companies and the W2s from work make it so much easier.
Date published: 2023-03-03
Rated 5 out of 5 by from excellent software Easy to use with help available if you need to correct something.
Date published: 2023-03-03
Rated 5 out of 5 by from excellent quick and easy. also, it didn't cost any extra money.
Date published: 2023-03-03
Rated 4 out of 5 by from Good, but not awesome this year... Easy to use and no issues on Federal, however, CO state taxes were rejected and the messages and help in the desktop version were ambiguous, requiring hours on the phone (with very pleasant people) but no certainty of resolution outside of waiting for an update to fix the issue until a later date (which was specified but it was never clear what the issue was and if it was fixed). I have resubmitted and hoping it's all good now.
Date published: 2023-03-03
Rated 5 out of 5 by from Easy, Simple and Helpful for First Timers I am a 20-something who has never filed their own taxes before (usually paid tax experts) and I found the whole experience to be a breeze. Despite how nervous I was, I had easy access to chat with an expert any questions (for free), live-call a tax expert to review my entries (for free), and filed my taxes correctly (FOR FREE). It's surprising and convenient to use their Live Assisted Basic option for free.
Date published: 2023-03-03
Rated 5 out of 5 by from Graet Experience The gentleman that helped was professional and easy to understand. My taxes were done in a speedy fashion.
Date published: 2023-03-03
Rated 5 out of 5 by from Simplicity This is my first experience with Turbo Tax; I must say the simplicity and ease of access to tax specialists via phone to answer specific questions made the process much easier.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7702