TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from EASY TO FOLLOW - REPEAT USER Simple to use, just have your documents ready & your identification (drivers' license) for verification prior to filing. BEWARE, there is a $40 Fee (i declined, once i saw it) to pay the Turbo Tax fee cost from your federal return
Date published: 2021-02-26
Rated 5 out of 5 by from Only way to file your taxes! Quick, convenient, organized and pretty easy to understand! I never thought with doing my own taxes and the help of turbotax would be so convenient. Everything is spelled out pretty plain and clear. The only recommendation is when someone clicks "Learn More" There is a real life example of what might be considered under tax deductions and subtractions for state tax. But other than that the uploading of the W2 or the simple follow along really made this process a breeze! Thanks Turbo! 2 years down a lifetime to go!
Date published: 2021-02-26
Rated 2 out of 5 by from Deceptive, but gets you done quickly They make it hard for you not to pay them an insane $50 for your state return. You have to actually back out of the normal work flow and then figure out manually how to decline state return filing. They also made a very big boast about transferring my mortgage interest automatically and then quelle surprise, it errored out and couldn't do it. It also threw a disconcerting error during the review process, gave me no options for recourse, and the magically said my return was OK. Hopefully that's true. Also, you spend as much time ducking their attempts to get you to spend more money as you do actually filing your return. This product has been better in years past, but this year was a rough time.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome My experience was great, with this program. I highly recommend it.
Date published: 2021-02-26
Rated 5 out of 5 by from 5 stars: Would do taxes again Because I have too. But seriously this product has been excellent for me since I started filing on my own in 2017. Tubro is secure, fast, and easy to use while not costing too much for services.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbotax review I usually have an easy time when filing my taxes. I am a little upset because turbotax is taking 130 dollars out my return just because i had to include my college info, which i manuallly put everything in myself all the time. I am also upset because it took forever to file this time because i kept trying to fix my return and it wasnt working.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax Review Filing was very annoying this year! I have a HSA 1099-SA form and you cannot file it without adding Deluxe which is $120. $120 to file a form. They do not give an explanation and my tax expert couldn't tell me either. The only reason I am giving this 4 stars is because my expert, Aumaya, was UNBELIEVABLE. She helped me so much and really explained what was going on. While I still think it's terrible to make someone pay $120 to upload something from their taxes, at least you have team members who will help you out.
Date published: 2021-02-26
Rated 4 out of 5 by from Good First Time. Good. Rate Next Year. Awesome! Perfect
Date published: 2021-02-26
Rated 5 out of 5 by from SO EASY TO USE LOVE USING THIS TO MY TAXES IT IS SO EASY AND CONVENIENT
Date published: 2021-02-26
Rated 5 out of 5 by from A-mazing! Turbo Tax is incredibly easy to follow and use. They have thought of any question that could pop up and the information already available. If you need further clarification, they provide Live Chats with REAL PEOPLE! I did have to speak with someone, and they called me instead of using the chat box. So nice to have this level of customer service.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7627
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from EASY TO FOLLOW - REPEAT USER Simple to use, just have your documents ready & your identification (drivers' license) for verification prior to filing. BEWARE, there is a $40 Fee (i declined, once i saw it) to pay the Turbo Tax fee cost from your federal return
Date published: 2021-02-26
Rated 5 out of 5 by from Only way to file your taxes! Quick, convenient, organized and pretty easy to understand! I never thought with doing my own taxes and the help of turbotax would be so convenient. Everything is spelled out pretty plain and clear. The only recommendation is when someone clicks "Learn More" There is a real life example of what might be considered under tax deductions and subtractions for state tax. But other than that the uploading of the W2 or the simple follow along really made this process a breeze! Thanks Turbo! 2 years down a lifetime to go!
Date published: 2021-02-26
Rated 2 out of 5 by from Deceptive, but gets you done quickly They make it hard for you not to pay them an insane $50 for your state return. You have to actually back out of the normal work flow and then figure out manually how to decline state return filing. They also made a very big boast about transferring my mortgage interest automatically and then quelle surprise, it errored out and couldn't do it. It also threw a disconcerting error during the review process, gave me no options for recourse, and the magically said my return was OK. Hopefully that's true. Also, you spend as much time ducking their attempts to get you to spend more money as you do actually filing your return. This product has been better in years past, but this year was a rough time.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome My experience was great, with this program. I highly recommend it.
Date published: 2021-02-26
Rated 5 out of 5 by from 5 stars: Would do taxes again Because I have too. But seriously this product has been excellent for me since I started filing on my own in 2017. Tubro is secure, fast, and easy to use while not costing too much for services.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbotax review I usually have an easy time when filing my taxes. I am a little upset because turbotax is taking 130 dollars out my return just because i had to include my college info, which i manuallly put everything in myself all the time. I am also upset because it took forever to file this time because i kept trying to fix my return and it wasnt working.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax Review Filing was very annoying this year! I have a HSA 1099-SA form and you cannot file it without adding Deluxe which is $120. $120 to file a form. They do not give an explanation and my tax expert couldn't tell me either. The only reason I am giving this 4 stars is because my expert, Aumaya, was UNBELIEVABLE. She helped me so much and really explained what was going on. While I still think it's terrible to make someone pay $120 to upload something from their taxes, at least you have team members who will help you out.
Date published: 2021-02-26
Rated 4 out of 5 by from Good First Time. Good. Rate Next Year. Awesome! Perfect
Date published: 2021-02-26
Rated 5 out of 5 by from SO EASY TO USE LOVE USING THIS TO MY TAXES IT IS SO EASY AND CONVENIENT
Date published: 2021-02-26
Rated 5 out of 5 by from A-mazing! Turbo Tax is incredibly easy to follow and use. They have thought of any question that could pop up and the information already available. If you need further clarification, they provide Live Chats with REAL PEOPLE! I did have to speak with someone, and they called me instead of using the chat box. So nice to have this level of customer service.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7627