TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from First Time Less Than 5 Stars in 12 Years Always file in first two weeks. This is the first year I have had product software issues and process confidence issues. First error receive was to expect a W-2c (corrected W-20. I triple checked all the suspected issues from the on line community but none fixed the issue. I put the taxes away for a week. When I went in to finish my taxes there was a software update and the message no longer appeared. Second, the capital gains/loss portion of the investment income section was very confusing. Made me feel like I should get a professional to do my taxes. Lastly, even though I have import code on my W-2, from the largest grocer in the US, the code did not work. I feel this year, maybe the software was not thoroughly tested prior to tax season. I kind of feel like these issues were intentional and Intuit is nudging me toward their new Live option for $90 more than normal price for the Premier software.
Date published: 2021-02-26
Rated 2 out of 5 by from Don't like it. I don't think I like this all that much. There's isn't a good way to see final forms before submission which is a real pain and I would really need to see what is being entered in the final forms to make an assessment if things are working. This is year 3 on this program, and I'm beginning to hate the questions answer stuff, would like sometimes just to enter on the forms.
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME IT was a little frustrating at first because it was the first time i filed them myself. but as i looked more, i got a little hang of it, I still feel like i can learn.
Date published: 2021-02-26
Rated 5 out of 5 by from love turbotaax turbotax made everything so easy! it was my second year filing, i have used them both years and wont ever use anything else
Date published: 2021-02-26
Rated 5 out of 5 by from It gets easier every year! I used to procrastinate till early April because I knew it was going to consume a whole weekend. Turbotax walks me through in a couple of hours!
Date published: 2021-02-26
Rated 4 out of 5 by from Easy to use. Just answer the questions. Like the program. However, when I went to save and I clicked the clear button to clear a form in the lower left and had to start over. You should give a chance to unclick. Save is not in the lower left corner until you scrow down. People like me who do not use the computer constantly need precise instructions.
Date published: 2021-02-26
Rated 5 out of 5 by from Quick and Easy Easy to use and quick to file. (wouldn't let me post review unless I made it longer...)
Date published: 2021-02-26
Rated 5 out of 5 by from Wow so easy! This was my first time doing my taxes on my own. To say I was so nervous is an understatement! Turbo tax was so easy and helpful every step of the way. Glad I chose them this year! Hopefully all goes well with actually getting my return! Thank you turbo tax!
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent Easy to use. Relatively intuitive and the experts are quick to help and knowledgeable. I have been using TurboTax for 8 years...things change and I had questions. They were able to answer my questions quickly to resolve my issues.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use for 1 person online easy use Wish it a bit easier to navigate or different accounts for different family members.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7577
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from First Time Less Than 5 Stars in 12 Years Always file in first two weeks. This is the first year I have had product software issues and process confidence issues. First error receive was to expect a W-2c (corrected W-20. I triple checked all the suspected issues from the on line community but none fixed the issue. I put the taxes away for a week. When I went in to finish my taxes there was a software update and the message no longer appeared. Second, the capital gains/loss portion of the investment income section was very confusing. Made me feel like I should get a professional to do my taxes. Lastly, even though I have import code on my W-2, from the largest grocer in the US, the code did not work. I feel this year, maybe the software was not thoroughly tested prior to tax season. I kind of feel like these issues were intentional and Intuit is nudging me toward their new Live option for $90 more than normal price for the Premier software.
Date published: 2021-02-26
Rated 2 out of 5 by from Don't like it. I don't think I like this all that much. There's isn't a good way to see final forms before submission which is a real pain and I would really need to see what is being entered in the final forms to make an assessment if things are working. This is year 3 on this program, and I'm beginning to hate the questions answer stuff, would like sometimes just to enter on the forms.
Date published: 2021-02-26
Rated 5 out of 5 by from AWESOME IT was a little frustrating at first because it was the first time i filed them myself. but as i looked more, i got a little hang of it, I still feel like i can learn.
Date published: 2021-02-26
Rated 5 out of 5 by from love turbotaax turbotax made everything so easy! it was my second year filing, i have used them both years and wont ever use anything else
Date published: 2021-02-26
Rated 5 out of 5 by from It gets easier every year! I used to procrastinate till early April because I knew it was going to consume a whole weekend. Turbotax walks me through in a couple of hours!
Date published: 2021-02-26
Rated 4 out of 5 by from Easy to use. Just answer the questions. Like the program. However, when I went to save and I clicked the clear button to clear a form in the lower left and had to start over. You should give a chance to unclick. Save is not in the lower left corner until you scrow down. People like me who do not use the computer constantly need precise instructions.
Date published: 2021-02-26
Rated 5 out of 5 by from Quick and Easy Easy to use and quick to file. (wouldn't let me post review unless I made it longer...)
Date published: 2021-02-26
Rated 5 out of 5 by from Wow so easy! This was my first time doing my taxes on my own. To say I was so nervous is an understatement! Turbo tax was so easy and helpful every step of the way. Glad I chose them this year! Hopefully all goes well with actually getting my return! Thank you turbo tax!
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent Easy to use. Relatively intuitive and the experts are quick to help and knowledgeable. I have been using TurboTax for 8 years...things change and I had questions. They were able to answer my questions quickly to resolve my issues.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy to use for 1 person online easy use Wish it a bit easier to navigate or different accounts for different family members.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 7577