TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Awesome! TurboTax is always very simple to use. Love it!!!!
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax used to be better! I have used TurboTax since 1999 and have been a loyal customer since. While the software offers a user-friendly front end (meaning you don't have to fill out all the final forms transmitted to the IRS), the input often is inconsistent and either doesn't ask you for the right information or there are several bugs that change the data. Either way, it requires you to edit the forms to correct what should have been correct based on your input. Whether this was just a fluke due to Covid-19 issues, or it's a building problem with tax code complexity, TurboTax should be prepared for unusual situations (like self employment business having $0 for 2020 due to covid) and not have unexplained error codes. Everyone in my household had some issues that required editing the behind the scenes forms. Luckily, there were fixes for each provided in the forums, but 1) users shouldn't have to debug the software and 2) shouldn't have to delete/create forms just to get around issues. Very disappointed that the bugs called out in the forums weren't fully addressed in the software through, at minimum, further details in the help section directly related to the error codes generated by the software. Please improve! I don't think I will use TT next year. It's too expensive - I could get an accountant to do it for the price of the software and state efile fees.
Date published: 2021-05-17
Rated 5 out of 5 by from Been Using for over 20 years!! Turbo Tax has been the easiest and most complete way for us to file. It also made it using the Schedule C forms simple to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Tubro Tax Turbo Tax made this year more better Thank you Turbo Tax!!
Date published: 2021-05-17
Rated 4 out of 5 by from In Several Areas Turbo Tax is still difficult I have used Turbo Tax for more than 10 years. It has definitely improved. But it is still difficult in the area of foreign earned income taxation.
Date published: 2021-05-17
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for years and have always been more than pleased with the results!
Date published: 2021-05-17
Rated 4 out of 5 by from Invest in Improving the User Experience I'm a loyal TurboTax customer, but I'm sensing a real lack of innovative investment in improving the user experience. I don't think there's been an improvement in the GUI for 5+ years! Take some time and determine which FAQs are being looked at the most and Start there, then look at the places where you are asking vague questions that force the user to look a the actual tax forms!
Date published: 2021-05-17
Rated 5 out of 5 by from Another tax year made easy with Turbotax! Upgraded to Premium based on investments and the uploading docs made it simple and easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is easy to use and an awesome tool I hav use Turbo Tax for the past 2 years and find that it is easy to use, very straight forward. Will continue to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Very Nice Product We feel confident the return is complete and correct!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 754
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome! TurboTax is always very simple to use. Love it!!!!
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax used to be better! I have used TurboTax since 1999 and have been a loyal customer since. While the software offers a user-friendly front end (meaning you don't have to fill out all the final forms transmitted to the IRS), the input often is inconsistent and either doesn't ask you for the right information or there are several bugs that change the data. Either way, it requires you to edit the forms to correct what should have been correct based on your input. Whether this was just a fluke due to Covid-19 issues, or it's a building problem with tax code complexity, TurboTax should be prepared for unusual situations (like self employment business having $0 for 2020 due to covid) and not have unexplained error codes. Everyone in my household had some issues that required editing the behind the scenes forms. Luckily, there were fixes for each provided in the forums, but 1) users shouldn't have to debug the software and 2) shouldn't have to delete/create forms just to get around issues. Very disappointed that the bugs called out in the forums weren't fully addressed in the software through, at minimum, further details in the help section directly related to the error codes generated by the software. Please improve! I don't think I will use TT next year. It's too expensive - I could get an accountant to do it for the price of the software and state efile fees.
Date published: 2021-05-17
Rated 5 out of 5 by from Been Using for over 20 years!! Turbo Tax has been the easiest and most complete way for us to file. It also made it using the Schedule C forms simple to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Tubro Tax Turbo Tax made this year more better Thank you Turbo Tax!!
Date published: 2021-05-17
Rated 4 out of 5 by from In Several Areas Turbo Tax is still difficult I have used Turbo Tax for more than 10 years. It has definitely improved. But it is still difficult in the area of foreign earned income taxation.
Date published: 2021-05-17
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for years and have always been more than pleased with the results!
Date published: 2021-05-17
Rated 4 out of 5 by from Invest in Improving the User Experience I'm a loyal TurboTax customer, but I'm sensing a real lack of innovative investment in improving the user experience. I don't think there's been an improvement in the GUI for 5+ years! Take some time and determine which FAQs are being looked at the most and Start there, then look at the places where you are asking vague questions that force the user to look a the actual tax forms!
Date published: 2021-05-17
Rated 5 out of 5 by from Another tax year made easy with Turbotax! Upgraded to Premium based on investments and the uploading docs made it simple and easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is easy to use and an awesome tool I hav use Turbo Tax for the past 2 years and find that it is easy to use, very straight forward. Will continue to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Very Nice Product We feel confident the return is complete and correct!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 754