TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Horrifying experience, like Ground Hog Day Movie The software required many extra steps to update, then it did not recognize that it had updated (I checked the history, it did update) and kept requiring me to go through the arduous multi-step updating process repeatedly. We paid for efiling then had to mail the returns because the program kept insisting we needed to download the updates (again). I had used TurboTax for at least ten years. This is our last year. We sent in multiple reports to the technical staff for assistance, and heard nothing back from the company..
Date published: 2021-03-09
Rated 5 out of 5 by from 8th year using and very happy with it! Turbotax is a quick and easy way to safely file your taxes! The step by step process makes it easy for anyone to do.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is awesome! I wanted to use Turbotax because my wife passed away in January of 2020 so I wasn't sure about my filing status (single, joint, or head of household). Also I am so confused whether I qualify for Stimulus payment and how much. I am hoping Turbotax got both right and my return won't be rejected....
Date published: 2021-03-09
Rated 5 out of 5 by from good service Turbo Tax has helped me get all my funds. Thank you Turbo Tax!
Date published: 2021-03-09
Rated 5 out of 5 by from Filing with ease! Easy process! TurboTax walked me through and explained everything. Will use them again!
Date published: 2021-03-09
Rated 1 out of 5 by from Turbo Tax has issues Used Turbo Tax this year and tried to file the Federal Return electronically. That failed several times. I validated all of our information required to file, but still was not accepted by IRS. Printed the tax form to mail in and noticed the mailing address from Turbo Tax was to Cincinnati, not the required Ogden Utah. What other issues are lurking in Turbo Tax that I am not aware of?
Date published: 2021-03-09
Rated 2 out of 5 by from watch out for hidden fees! Turbo tax is probably the easiest online tax service I have used. This year I filed with their "plus" version for "$30.00." I had no idea that there would be an additional $40.00 fee at check out for selecting "pay with federal return." They only show you at the very end. By then it is too late to go back and change to free version (believe me I tried). So what was supposed to be a discounted selection ended up costing me $70.00. I wont make that mistake again. Will continue to use the free version from now on. Be cautious before selection any paid-for version.
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome So much more intuitive than other websites, felt like a breeze.
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome First time filing and did it alone. Highly recommend using turbotax if it is your first time filing.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is the best. This program is so easy to follow. They help with each phase of the return and let you go back if you make a mistake.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7466
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Horrifying experience, like Ground Hog Day Movie The software required many extra steps to update, then it did not recognize that it had updated (I checked the history, it did update) and kept requiring me to go through the arduous multi-step updating process repeatedly. We paid for efiling then had to mail the returns because the program kept insisting we needed to download the updates (again). I had used TurboTax for at least ten years. This is our last year. We sent in multiple reports to the technical staff for assistance, and heard nothing back from the company..
Date published: 2021-03-09
Rated 5 out of 5 by from 8th year using and very happy with it! Turbotax is a quick and easy way to safely file your taxes! The step by step process makes it easy for anyone to do.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is awesome! I wanted to use Turbotax because my wife passed away in January of 2020 so I wasn't sure about my filing status (single, joint, or head of household). Also I am so confused whether I qualify for Stimulus payment and how much. I am hoping Turbotax got both right and my return won't be rejected....
Date published: 2021-03-09
Rated 5 out of 5 by from good service Turbo Tax has helped me get all my funds. Thank you Turbo Tax!
Date published: 2021-03-09
Rated 5 out of 5 by from Filing with ease! Easy process! TurboTax walked me through and explained everything. Will use them again!
Date published: 2021-03-09
Rated 1 out of 5 by from Turbo Tax has issues Used Turbo Tax this year and tried to file the Federal Return electronically. That failed several times. I validated all of our information required to file, but still was not accepted by IRS. Printed the tax form to mail in and noticed the mailing address from Turbo Tax was to Cincinnati, not the required Ogden Utah. What other issues are lurking in Turbo Tax that I am not aware of?
Date published: 2021-03-09
Rated 2 out of 5 by from watch out for hidden fees! Turbo tax is probably the easiest online tax service I have used. This year I filed with their "plus" version for "$30.00." I had no idea that there would be an additional $40.00 fee at check out for selecting "pay with federal return." They only show you at the very end. By then it is too late to go back and change to free version (believe me I tried). So what was supposed to be a discounted selection ended up costing me $70.00. I wont make that mistake again. Will continue to use the free version from now on. Be cautious before selection any paid-for version.
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome So much more intuitive than other websites, felt like a breeze.
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome First time filing and did it alone. Highly recommend using turbotax if it is your first time filing.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is the best. This program is so easy to follow. They help with each phase of the return and let you go back if you make a mistake.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7466