TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Repeat user I have used TurboTax for some years and have always been very satisfied with the software. However, this year I was unable to transfer my information to the new form which was disappointing. Would have been convenient if there was an option to use "chat" or a phone number for support.
Date published: 2022-03-24
Rated 4 out of 5 by from TURBOTAX All good... Exception: The very end review said I had an error in the 'Child Tax Credit - Part B'; I no longer have any dependents...definite problem on your part
Date published: 2022-03-24
Rated 4 out of 5 by from I have used this product for years. Although I've used this product for years, I had more problems this year. I tried to get help from TurboTax, but I wasn't very successful.
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax is super easy and great communication! It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by from Too Slow to provide current year Forms (8915E-T) Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by from Had some problems with filing but got thru them Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by from Tim B was awesome and helped so much My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 7464
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Repeat user I have used TurboTax for some years and have always been very satisfied with the software. However, this year I was unable to transfer my information to the new form which was disappointing. Would have been convenient if there was an option to use "chat" or a phone number for support.
Date published: 2022-03-24
Rated 4 out of 5 by from TURBOTAX All good... Exception: The very end review said I had an error in the 'Child Tax Credit - Part B'; I no longer have any dependents...definite problem on your part
Date published: 2022-03-24
Rated 4 out of 5 by from I have used this product for years. Although I've used this product for years, I had more problems this year. I tried to get help from TurboTax, but I wasn't very successful.
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax is super easy and great communication! It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by from Too Slow to provide current year Forms (8915E-T) Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by from Had some problems with filing but got thru them Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by from Tim B was awesome and helped so much My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 7464