TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 5 out of 5 by
BRIAN RENTALS from
FAST & EASY
IT BEATS READING THE RULES EVERY YEAR AND SAVES ME TIME.
Date published: 2023-03-05
Rated 5 out of 5 by
Darock23 from
Turbo Tax is simple to use and very user friendly
Turbo Tax is very self explanatory. The software takes you thru all the necessary steps and explains in layman's terms what is required. In addition, if you do require additional information or explanation, you can chat or call a Tax expert.
Date published: 2023-03-05
Rated 1 out of 5 by
Cooks217 from
App was awful and full service took 4+ hours
Pro: The tax assistant and accountants were nice and easy to speak with. Con: App was awful and full service took 4+ hours. Final cost due to working in one state and living in another was more than going to our personal accountant.
Date published: 2023-03-05
Rated 2 out of 5 by
Francis559 from
Levels of payment are not fair for what you get.
I was forced to upgrade to the $119 level so that I could enter in 5 digits into my review.
Date published: 2023-03-05
Rated 1 out of 5 by
Jollor from
Try something else
I have used Turbo Tax over the years and have liked it but it seems purposefully confusing at times. The way questions can be worded seem to be confusing on purpose to get you to pay for a higher level of service. Also the option to pay for filing from the refund charges you a $39.00 fee. Basically it's just robbing your refund away from you. Honestly if I hadn't already been putting my information in I would've tried a different service. Next year I will not be using Turbo tax.
Date published: 2023-03-05
Rated 4 out of 5 by
Larz Finbar from
Misc issues with Windows Download
I prefer to use the Windows Download and every year, I struggle to find where you put it. While I do find it eventually, it is frustrating as you keep pushing me to use the online version. While entering the home property tax, it didnt just let enter it as the field was locked. I had to located the form and enter it. Enhancement: I use turbo tax to plan stock sales at the end of the year. My approach is the take last years software to calculate how much stock can be sold. I also need to plan income requirements for state property tax freeze. It would be nice if the software helped with this planning.
Date published: 2023-03-05
Rated 3 out of 5 by
M929 from
The platform feels very nickel-and-dimey.
I have come to expect the multiple attempts to upsell me to a more expensive package throughout the filing process, but the additional $39 fee to pay with your refund feels extra gross.
Date published: 2023-03-05
Rated 1 out of 5 by
Gamboa from
Turbo tax is a rip off
The way You guys charge is stealing don't show total until after credit card is charged. I did not ask for turbotax premium but it automatically charged me for it.
Date published: 2023-03-05
Rated 3 out of 5 by
John ZZ from
Overall good but need improvements
I have been using TurboTax for years. Overall it's smooth and great, but 2 issues I have consistently encountered are pretty annoying, especially for the software version (Mac): 1. Cannot change font size! If I want bigger texts, I have to scale my monitor, which is very annoying as I need normal size monitor to look up related info. I just need bigger texts in the TT window! 2. Importing forms from Chase website NEVER works! I bank with Chase and every year I have many different 1099 forms that need to be typed into TT. Automatic importing is really a great function to use, but it does not work with chase! Along my trials, I have met almost all possible problems: freezing, cannot login, TT crash, etc. Fix it!!!
Date published: 2023-03-05
Rated 5 out of 5 by
Rkn7 from
Always great
Smooth and easy but informed service. Thank you. So much.
All TurboTax® Offerings Reviews - Page 7464
Date published: 2023-03-05
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
BRIAN RENTALS from
FAST & EASY
IT BEATS READING THE RULES EVERY YEAR AND SAVES ME TIME.
Date published: 2023-03-05
Rated 5 out of 5 by
Darock23 from
Turbo Tax is simple to use and very user friendly
Turbo Tax is very self explanatory. The software takes you thru all the necessary steps and explains in layman's terms what is required. In addition, if you do require additional information or explanation, you can chat or call a Tax expert.
Date published: 2023-03-05
Rated 1 out of 5 by
Cooks217 from
App was awful and full service took 4+ hours
Pro: The tax assistant and accountants were nice and easy to speak with. Con: App was awful and full service took 4+ hours. Final cost due to working in one state and living in another was more than going to our personal accountant.
Date published: 2023-03-05
Rated 2 out of 5 by
Francis559 from
Levels of payment are not fair for what you get.
I was forced to upgrade to the $119 level so that I could enter in 5 digits into my review.
Date published: 2023-03-05
Rated 1 out of 5 by
Jollor from
Try something else
I have used Turbo Tax over the years and have liked it but it seems purposefully confusing at times. The way questions can be worded seem to be confusing on purpose to get you to pay for a higher level of service. Also the option to pay for filing from the refund charges you a $39.00 fee. Basically it's just robbing your refund away from you. Honestly if I hadn't already been putting my information in I would've tried a different service. Next year I will not be using Turbo tax.
Date published: 2023-03-05
Rated 4 out of 5 by
Larz Finbar from
Misc issues with Windows Download
I prefer to use the Windows Download and every year, I struggle to find where you put it. While I do find it eventually, it is frustrating as you keep pushing me to use the online version. While entering the home property tax, it didnt just let enter it as the field was locked. I had to located the form and enter it. Enhancement: I use turbo tax to plan stock sales at the end of the year. My approach is the take last years software to calculate how much stock can be sold. I also need to plan income requirements for state property tax freeze. It would be nice if the software helped with this planning.
Date published: 2023-03-05
Rated 3 out of 5 by
M929 from
The platform feels very nickel-and-dimey.
I have come to expect the multiple attempts to upsell me to a more expensive package throughout the filing process, but the additional $39 fee to pay with your refund feels extra gross.
Date published: 2023-03-05
Rated 1 out of 5 by
Gamboa from
Turbo tax is a rip off
The way You guys charge is stealing don't show total until after credit card is charged. I did not ask for turbotax premium but it automatically charged me for it.
Date published: 2023-03-05
Rated 3 out of 5 by
John ZZ from
Overall good but need improvements
I have been using TurboTax for years. Overall it's smooth and great, but 2 issues I have consistently encountered are pretty annoying, especially for the software version (Mac): 1. Cannot change font size! If I want bigger texts, I have to scale my monitor, which is very annoying as I need normal size monitor to look up related info. I just need bigger texts in the TT window! 2. Importing forms from Chase website NEVER works! I bank with Chase and every year I have many different 1099 forms that need to be typed into TT. Automatic importing is really a great function to use, but it does not work with chase! Along my trials, I have met almost all possible problems: freezing, cannot login, TT crash, etc. Fix it!!!
Date published: 2023-03-05
Rated 5 out of 5 by
Rkn7 from
Always great
Smooth and easy but informed service. Thank you. So much.
All TurboTax® Offerings Reviews - Page 7464
Date published: 2023-03-05