TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
JeADP from
Repeat user
I have used TurboTax for some years and have always been very satisfied with the software. However, this year I was unable to transfer my information to the new form which was disappointing. Would have been convenient if there was an option to use "chat" or a phone number for support.
Date published: 2022-03-24
Rated 4 out of 5 by
Tripodmonkey II from
TURBOTAX
All good... Exception: The very end review said I had an error in the 'Child Tax Credit - Part B'; I no longer have any dependents...definite problem on your part
Date published: 2022-03-24
Rated 4 out of 5 by
GrandmaERD from
I have used this product for years.
Although I've used this product for years, I had more problems this year. I tried to get help from TurboTax, but I wasn't very successful.
Date published: 2022-03-24
Rated 5 out of 5 by
null from
TurboTax is super easy and great communication!
It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by
TTax Bob from
Too Slow to provide current year Forms (8915E-T)
Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by
DAVEY1234 from
Had some problems with filing but got thru them
Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by
Parker435 from
Tim B was awesome and helped so much
My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by
bobbobbob11221122 from
Doubt I will use turbo tax next year!
The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by
Lee789 from
TurboTax works great but fees are excessive!
The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by
Ace Chief from
Not as easy as last year
Had some difficulty with K1 entries that took a great deal of time to reconcile
All TurboTax® Offerings Reviews - Page 7464
Date published: 2022-03-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
JeADP from
Repeat user
I have used TurboTax for some years and have always been very satisfied with the software. However, this year I was unable to transfer my information to the new form which was disappointing. Would have been convenient if there was an option to use "chat" or a phone number for support.
Date published: 2022-03-24
Rated 4 out of 5 by
Tripodmonkey II from
TURBOTAX
All good... Exception: The very end review said I had an error in the 'Child Tax Credit - Part B'; I no longer have any dependents...definite problem on your part
Date published: 2022-03-24
Rated 4 out of 5 by
GrandmaERD from
I have used this product for years.
Although I've used this product for years, I had more problems this year. I tried to get help from TurboTax, but I wasn't very successful.
Date published: 2022-03-24
Rated 5 out of 5 by
null from
TurboTax is super easy and great communication!
It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by
TTax Bob from
Too Slow to provide current year Forms (8915E-T)
Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by
DAVEY1234 from
Had some problems with filing but got thru them
Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by
Parker435 from
Tim B was awesome and helped so much
My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by
bobbobbob11221122 from
Doubt I will use turbo tax next year!
The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by
Lee789 from
TurboTax works great but fees are excessive!
The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by
Ace Chief from
Not as easy as last year
Had some difficulty with K1 entries that took a great deal of time to reconcile
All TurboTax® Offerings Reviews - Page 7464
Date published: 2022-03-24