TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from OK worked fine for my needs. State stuff was hard to correct but I found my way
Date published: 2022-04-18
Rated 4 out of 5 by from Review Ok over all - pricing seems to Nickel and dime us.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is easily used I had no problems with turbo tax and it was quick.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is efficient turbo tax is convient and helps with numerous layer of tax obstacles.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is alright My experience was better than last year. I got better help this time, KuKu was patient and helped me complete everything.
Date published: 2022-04-18
Rated 4 out of 5 by from Everything was great until I went to E-file Had a really hard time e-filing my Federal & State taxes this year. Got stuck in a loop after paying for the state return e-filing. It was a half hour going round & round on the screens, before I finally was taken to the "Transmit your Returns" screen with the "Transmit Returns Now" button. The returns did transmit at that point, but I was thinking ---- Egad, I'm going to have to drive 1-1/2 hours to a Post Office that was open til midnight to file paper forms!! I have used TurboTax since it was called ChipSoft back in the 1990's. It has grown much easier to use over the years & I trust the end results. I was really surprised with this glitch I experienced. However, all ended well & I thank you for that. I will now end this review & go touch up my additional gray hairs, as I await notification that my e-filed returns were accepted.
Date published: 2022-04-18
Rated 5 out of 5 by from Great for DIY-ers! Overall, it was great. Took longer than with my Accountant - but worth the savings.
Date published: 2022-04-18
Rated 3 out of 5 by from Deluxe?! Initially, I was very pleased with Turbo Tax and the thoroughness of the questions. Where my opinion was downgraded was with the costs for state returns. Customer service was pleasant and helpful but, the hidden costs for filing state returns will be a factor in deciding to use Turbo Tax again. Paying premium for the Deluxe, then paying again for each state filing, it seemed that "Deluxe" was misleading and didn't deliver as promised/expected.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is AWESOME ! Love Turbo Tax. We’ve used it for 20+ years! Highly recommend.
Date published: 2022-04-18
Rated 5 out of 5 by from Get rid of your tax woman/man!!! I love turbo tax it does all the thinking and knows the best solution for us!!! Get rid of your tax person TURBO TAX is better guaranteed!!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 7445
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from OK worked fine for my needs. State stuff was hard to correct but I found my way
Date published: 2022-04-18
Rated 4 out of 5 by from Review Ok over all - pricing seems to Nickel and dime us.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is easily used I had no problems with turbo tax and it was quick.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is efficient turbo tax is convient and helps with numerous layer of tax obstacles.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is alright My experience was better than last year. I got better help this time, KuKu was patient and helped me complete everything.
Date published: 2022-04-18
Rated 4 out of 5 by from Everything was great until I went to E-file Had a really hard time e-filing my Federal & State taxes this year. Got stuck in a loop after paying for the state return e-filing. It was a half hour going round & round on the screens, before I finally was taken to the "Transmit your Returns" screen with the "Transmit Returns Now" button. The returns did transmit at that point, but I was thinking ---- Egad, I'm going to have to drive 1-1/2 hours to a Post Office that was open til midnight to file paper forms!! I have used TurboTax since it was called ChipSoft back in the 1990's. It has grown much easier to use over the years & I trust the end results. I was really surprised with this glitch I experienced. However, all ended well & I thank you for that. I will now end this review & go touch up my additional gray hairs, as I await notification that my e-filed returns were accepted.
Date published: 2022-04-18
Rated 5 out of 5 by from Great for DIY-ers! Overall, it was great. Took longer than with my Accountant - but worth the savings.
Date published: 2022-04-18
Rated 3 out of 5 by from Deluxe?! Initially, I was very pleased with Turbo Tax and the thoroughness of the questions. Where my opinion was downgraded was with the costs for state returns. Customer service was pleasant and helpful but, the hidden costs for filing state returns will be a factor in deciding to use Turbo Tax again. Paying premium for the Deluxe, then paying again for each state filing, it seemed that "Deluxe" was misleading and didn't deliver as promised/expected.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is AWESOME ! Love Turbo Tax. We’ve used it for 20+ years! Highly recommend.
Date published: 2022-04-18
Rated 5 out of 5 by from Get rid of your tax woman/man!!! I love turbo tax it does all the thinking and knows the best solution for us!!! Get rid of your tax person TURBO TAX is better guaranteed!!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 7445