TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from TurboTax delayed me Turbo tax had always been for me every year. I would always recommend it to my family. But this year, it gave me hard time. I started to file about week ago. It kept asking over and over about adding service and upgrade then I accidentally upgraded. I was done with my return and it didn't let me downgrade or change product. Got frustrating, so I saved and tried again today. Did the same thing. I even started to do my return on another app but thought no I'll stay loyal. Went back onto Turbotax and it still didn't let me downgrade- but it still asked over and over and upgrade and adding service. I just cleared it and started over. It was irritating going through all this and starting new knowing that I was staying loyal to Turbotax- which caused delay, gave me no discount and the service price was a bit higher than the other competitor. Inconvenient.
Date published: 2021-03-08
Rated 5 out of 5 by from Appreciate the Live help Addie was my tax consultant and did a great job addressing all my questions
Date published: 2021-03-08
Rated 3 out of 5 by from average or less example: to much unnecessary information that should already be available such as monthly payments for health care and other issues related. i have to fill out more information when nothing of any magnitude occurs over the previous year.
Date published: 2021-03-08
Rated 5 out of 5 by from Held my hand through it all For me. These guys are always super helpful. They surprised me when they were able to electronically pull up my W2 from a previous employer. Without having me go through the problem of having to hassle my previous employer to get it to me. They hold your hand through the hard stuff. Providing helpful tips on where or how to find information you may need.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy Walk Thru Thorough - took a while to get thru the whole process being our first return, but was easy.
Date published: 2021-03-08
Rated 5 out of 5 by from GREAT the whole process was great but if you are requiring me to write more it wont be great
Date published: 2021-03-08
Rated 4 out of 5 by from mostly great everything was good/easy accept filling out my 1099 B. it did not work correctly on my ipad.....info not imported completely. had to finish up on my laptop AND my ipad to see all documents correctly.....
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great! I have been using Turbo Tax for many years! They are great!
Date published: 2021-03-08
Rated 5 out of 5 by from Tubo Tax is very good I chose to do my taxes this way d/t my employment changes, and the confusion in all aspects of filing. COVID 19 has changed the world.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and quick used for 5 years This is my 5th year using Turbotax. Quick and easy to use. Since I sold my business and retired, I dont need the big expense of a CPA to file.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7411
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax delayed me Turbo tax had always been for me every year. I would always recommend it to my family. But this year, it gave me hard time. I started to file about week ago. It kept asking over and over about adding service and upgrade then I accidentally upgraded. I was done with my return and it didn't let me downgrade or change product. Got frustrating, so I saved and tried again today. Did the same thing. I even started to do my return on another app but thought no I'll stay loyal. Went back onto Turbotax and it still didn't let me downgrade- but it still asked over and over and upgrade and adding service. I just cleared it and started over. It was irritating going through all this and starting new knowing that I was staying loyal to Turbotax- which caused delay, gave me no discount and the service price was a bit higher than the other competitor. Inconvenient.
Date published: 2021-03-08
Rated 5 out of 5 by from Appreciate the Live help Addie was my tax consultant and did a great job addressing all my questions
Date published: 2021-03-08
Rated 3 out of 5 by from average or less example: to much unnecessary information that should already be available such as monthly payments for health care and other issues related. i have to fill out more information when nothing of any magnitude occurs over the previous year.
Date published: 2021-03-08
Rated 5 out of 5 by from Held my hand through it all For me. These guys are always super helpful. They surprised me when they were able to electronically pull up my W2 from a previous employer. Without having me go through the problem of having to hassle my previous employer to get it to me. They hold your hand through the hard stuff. Providing helpful tips on where or how to find information you may need.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy Walk Thru Thorough - took a while to get thru the whole process being our first return, but was easy.
Date published: 2021-03-08
Rated 5 out of 5 by from GREAT the whole process was great but if you are requiring me to write more it wont be great
Date published: 2021-03-08
Rated 4 out of 5 by from mostly great everything was good/easy accept filling out my 1099 B. it did not work correctly on my ipad.....info not imported completely. had to finish up on my laptop AND my ipad to see all documents correctly.....
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great! I have been using Turbo Tax for many years! They are great!
Date published: 2021-03-08
Rated 5 out of 5 by from Tubo Tax is very good I chose to do my taxes this way d/t my employment changes, and the confusion in all aspects of filing. COVID 19 has changed the world.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and quick used for 5 years This is my 5th year using Turbotax. Quick and easy to use. Since I sold my business and retired, I dont need the big expense of a CPA to file.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7411