TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is awesome Great work very well done thanks for everything enjoy
Date published: 2022-05-12
Rated 4 out of 5 by from Very Helpful Turbotax was amazingly helpful. I was stressed out this year because it was my first year doing self employed. With a live expert I was able to get a much better refund than I expected. I am only giving 4 stars because the price is a little excessive. That said, this service made tax season much better than I originally expected. Definitely recommend.
Date published: 2022-05-12
Rated 1 out of 5 by from it worked but I was defiantly over charged. well i liked everything about it, except for being charged twice. i paid $123 the first time then you guys made me pay another $100 just to submit my taxes again. $223 just to file my taxes is un called for. I will definitely not be filling my taxes with turbo tax again.
Date published: 2022-05-12
Rated 5 out of 5 by from great they are so easy to use makes the whole tax thing a breeze
Date published: 2022-05-12
Rated 2 out of 5 by from Need More/Clearer Definitions Less Limited choices Definitions were unclear and sometimes your program needed an answer that did not apply to my circumstances. For instance - I have 1099 R's that are retiree payments from an employer paid program and RMD is not relevant yet your program did not give an N/A option. Also, your tech support was mostly very helpful but I did have one agent who couldn't help me and said I needed to upgrade to a "live tax expert" which I told her I would not do. She said she'd have a supervisor see if she could help me and when she went to transfer me, dropped the call. I called back later and found the problem was a poorly designed page that gave me the option to finish but kept putting me back in a loop of needing to start over on my CA state taxes. The 2nd agent had me scroll down, past the toggle that let me say I was finished and there were some answers I needed to provide on whether or not I needed to make any adjustments from my Fed Rtn. This was a design flaw yet the first Turbo Tax option was going to have me purchase an additional service I did not need. I truthfully don't think I will use Turbo Tax next year.
Date published: 2022-05-12
Rated 5 out of 5 by from excellent Very easy to use great product. Will use next year.
Date published: 2022-05-12
Rated 4 out of 5 by from Great software! I have worked with Turbo Tax for a decade or more. It is great and usually addresses all issues that I could possible experience - until this year. I was trying to close out my corporation, but it was not able to help me do so. Advised me instead to seek professional help. I wish I could! The reason I'm forced to close my company is that we have had NO INCOME for a few years!
Date published: 2022-05-12
Rated 5 out of 5 by from Turbo Tax Live is great During the last year we moved states and we both switched jobs, and we worked in two different states. This was the best way to tackle the challenging returns - and everything worked out. Thanks!
Date published: 2022-05-12
Rated 5 out of 5 by from Awesome Awesome service I would use again in a heart I thank you very much
Date published: 2022-05-12
Rated 3 out of 5 by from Help Problem Couldn't revisit the married/single deduction help listing the $ amounts for each option which popped up automatically while initially filling out form.
Date published: 2022-05-12
All TurboTax® Offerings Reviews - Page 7384
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome Great work very well done thanks for everything enjoy
Date published: 2022-05-12
Rated 4 out of 5 by from Very Helpful Turbotax was amazingly helpful. I was stressed out this year because it was my first year doing self employed. With a live expert I was able to get a much better refund than I expected. I am only giving 4 stars because the price is a little excessive. That said, this service made tax season much better than I originally expected. Definitely recommend.
Date published: 2022-05-12
Rated 1 out of 5 by from it worked but I was defiantly over charged. well i liked everything about it, except for being charged twice. i paid $123 the first time then you guys made me pay another $100 just to submit my taxes again. $223 just to file my taxes is un called for. I will definitely not be filling my taxes with turbo tax again.
Date published: 2022-05-12
Rated 5 out of 5 by from great they are so easy to use makes the whole tax thing a breeze
Date published: 2022-05-12
Rated 2 out of 5 by from Need More/Clearer Definitions Less Limited choices Definitions were unclear and sometimes your program needed an answer that did not apply to my circumstances. For instance - I have 1099 R's that are retiree payments from an employer paid program and RMD is not relevant yet your program did not give an N/A option. Also, your tech support was mostly very helpful but I did have one agent who couldn't help me and said I needed to upgrade to a "live tax expert" which I told her I would not do. She said she'd have a supervisor see if she could help me and when she went to transfer me, dropped the call. I called back later and found the problem was a poorly designed page that gave me the option to finish but kept putting me back in a loop of needing to start over on my CA state taxes. The 2nd agent had me scroll down, past the toggle that let me say I was finished and there were some answers I needed to provide on whether or not I needed to make any adjustments from my Fed Rtn. This was a design flaw yet the first Turbo Tax option was going to have me purchase an additional service I did not need. I truthfully don't think I will use Turbo Tax next year.
Date published: 2022-05-12
Rated 5 out of 5 by from excellent Very easy to use great product. Will use next year.
Date published: 2022-05-12
Rated 4 out of 5 by from Great software! I have worked with Turbo Tax for a decade or more. It is great and usually addresses all issues that I could possible experience - until this year. I was trying to close out my corporation, but it was not able to help me do so. Advised me instead to seek professional help. I wish I could! The reason I'm forced to close my company is that we have had NO INCOME for a few years!
Date published: 2022-05-12
Rated 5 out of 5 by from Turbo Tax Live is great During the last year we moved states and we both switched jobs, and we worked in two different states. This was the best way to tackle the challenging returns - and everything worked out. Thanks!
Date published: 2022-05-12
Rated 5 out of 5 by from Awesome Awesome service I would use again in a heart I thank you very much
Date published: 2022-05-12
Rated 3 out of 5 by from Help Problem Couldn't revisit the married/single deduction help listing the $ amounts for each option which popped up automatically while initially filling out form.
Date published: 2022-05-12
All TurboTax® Offerings Reviews - Page 7384