TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Not as good as previous years On Feb. 27 went through the entire process including review and paid. Then when I went to file the program said it couldn't because there was a problem. It took me until March 7 to correct the problem and then the program wanted me to pay again. On that day I had a phone call with someone from your support team who was hesitant and did not sound very confident in her answers. She was unable to credit my previous payment and could only issue a refund that she said could take 2 weeks. So I had to pay a second time and in the interim Intuit had raised their price so I had to pay more than I would have when i originally tried to file on Feb. 27. Your program did not identify a problem during review and before payment. I have used your product for years but will not any longer. Every year it seems to get more automated and allows for less individual input and I do not see a way to look at the individual forms as in previous years. I do not feel confident using your product anymore.
Date published: 2021-03-07
Rated 4 out of 5 by from I'm aggravated. Why is the turbo tax form not sending my tax forms ?
Date published: 2021-03-07
Rated 5 out of 5 by from Got the job done First time user. It works. It takes time as it seems complicated, but not rea;;y.
Date published: 2021-03-07
Rated 5 out of 5 by from So simple to use! I have been using Turbo tax online since it came out! Absolutely makes tax filing effortless!
Date published: 2021-03-07
Rated 5 out of 5 by from Awesome long as I get my money Was super fast and easy took a pic of my w2 and the site found me more money than I thought I was getting again if I do get it... May change in 21 days
Date published: 2021-03-07
Rated 5 out of 5 by from Wow, so easy! Love the questionnaire as you go through, reminds you of things you might not have remembered or known about. Very helpful.
Date published: 2021-03-07
Rated 4 out of 5 by from Administrative Assistant Used for several years. Great to use. I can keep my personal info private
Date published: 2021-03-07
Rated 5 out of 5 by from great great way to my taxes, it was easy and did not take very long
Date published: 2021-03-07
Rated 5 out of 5 by from Awesome easy to navigate through and was able to review my entries and allowed me to correct them
Date published: 2021-03-07
Rated 5 out of 5 by from IT'S GREAT! I've been using TurboTax for many years and it's never been disappointing...
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7366
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not as good as previous years On Feb. 27 went through the entire process including review and paid. Then when I went to file the program said it couldn't because there was a problem. It took me until March 7 to correct the problem and then the program wanted me to pay again. On that day I had a phone call with someone from your support team who was hesitant and did not sound very confident in her answers. She was unable to credit my previous payment and could only issue a refund that she said could take 2 weeks. So I had to pay a second time and in the interim Intuit had raised their price so I had to pay more than I would have when i originally tried to file on Feb. 27. Your program did not identify a problem during review and before payment. I have used your product for years but will not any longer. Every year it seems to get more automated and allows for less individual input and I do not see a way to look at the individual forms as in previous years. I do not feel confident using your product anymore.
Date published: 2021-03-07
Rated 4 out of 5 by from I'm aggravated. Why is the turbo tax form not sending my tax forms ?
Date published: 2021-03-07
Rated 5 out of 5 by from Got the job done First time user. It works. It takes time as it seems complicated, but not rea;;y.
Date published: 2021-03-07
Rated 5 out of 5 by from So simple to use! I have been using Turbo tax online since it came out! Absolutely makes tax filing effortless!
Date published: 2021-03-07
Rated 5 out of 5 by from Awesome long as I get my money Was super fast and easy took a pic of my w2 and the site found me more money than I thought I was getting again if I do get it... May change in 21 days
Date published: 2021-03-07
Rated 5 out of 5 by from Wow, so easy! Love the questionnaire as you go through, reminds you of things you might not have remembered or known about. Very helpful.
Date published: 2021-03-07
Rated 4 out of 5 by from Administrative Assistant Used for several years. Great to use. I can keep my personal info private
Date published: 2021-03-07
Rated 5 out of 5 by from great great way to my taxes, it was easy and did not take very long
Date published: 2021-03-07
Rated 5 out of 5 by from Awesome easy to navigate through and was able to review my entries and allowed me to correct them
Date published: 2021-03-07
Rated 5 out of 5 by from IT'S GREAT! I've been using TurboTax for many years and it's never been disappointing...
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7366