TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax is such an easy website to use, especially if you do not work on a computer or use one for daily use.
Date published: 2023-03-07
Rated 3 out of 5 by from Three Stars and Falling All the up selling is unnecessary. I declined the premium services early in the process, no need to keep asking me over and over again if I want them. I already said no. Maybe one more chance at the end to upgrade would have been tolerable, but it’s just annoying. I’m paying for a service, I don’t need to be pestered. Also, why is getting your refund in the old fashion way, of just letting it hit my bank account when the government send it, the HARDEST option to find. Again, I feel like Turbo Tax is trying to take advantage of me for their own gain, not a feeling I enjoy when I’m trusting a company with such sensitive information. Honestly if all the info wasn’t already in the system, or if I felt I could trust another company more, I would look elsewhere. At some point one of your competitors is going to offer a good clean system where you don’t feel pestered for extra money or that I might be tricked into something I don’t want if I don’t pay attention to make sure that I just click the plain old “direct deposit” option. Clean it up and it’ll be 5 stars, but I have little hope it gets better. Definitely seems worse than it was last year.
Date published: 2023-03-07
Rated 5 out of 5 by from Super easy, efficient and awesome! I had to call in and chat with one of the experts because one of my medical forms was incorrect. They explained what needed to be done and I was able to get it resolved pretty quickly. Very grateful for there help and I had another expert walk me through fixing the error once I received the proper forms.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax was easy simple to follow step by step guides. couldnt have been easier
Date published: 2023-03-07
Rated 5 out of 5 by from easy to use had them done within a hour and a half, very easy and informative
Date published: 2023-03-07
Rated 5 out of 5 by from Very thorough & minimal challenges! The help & information available is very easy to find & very diverse. Although I did not always understand the information given, I really appreciate the wealth of information provided & the ease of obtaining it. The ease of going through both the federal & state products was very productive & made the chore of having to do taxes in general that much more enjoyable. Thanks!
Date published: 2023-03-07
Rated 5 out of 5 by from So easy!! I've been using it many years and it makes my life so much easier!!
Date published: 2023-03-07
Rated 5 out of 5 by from My Good TurboTax Friend Comes Through Again. Worked good for me as it always does. Still want you to explain what can be deducted using the Standard Deduction so I don't have to go through all the deductions when I know they won't help.
Date published: 2023-03-07
Rated 1 out of 5 by from Ridiculous Fees It shouldn't cost $222 to file your taxes electronically. It's straight up disrespectful to make a customer go through the whole process of inputting their information only to be hit with a ludicrous price at the final step of the process. Switching over to FreeTaxUSA.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use My taxes aren't difficult, but this is a lot less stressful than filing manually. I have used this for several years now,
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7323
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Easy Turbo Tax is such an easy website to use, especially if you do not work on a computer or use one for daily use.
Date published: 2023-03-07
Rated 3 out of 5 by from Three Stars and Falling All the up selling is unnecessary. I declined the premium services early in the process, no need to keep asking me over and over again if I want them. I already said no. Maybe one more chance at the end to upgrade would have been tolerable, but it’s just annoying. I’m paying for a service, I don’t need to be pestered. Also, why is getting your refund in the old fashion way, of just letting it hit my bank account when the government send it, the HARDEST option to find. Again, I feel like Turbo Tax is trying to take advantage of me for their own gain, not a feeling I enjoy when I’m trusting a company with such sensitive information. Honestly if all the info wasn’t already in the system, or if I felt I could trust another company more, I would look elsewhere. At some point one of your competitors is going to offer a good clean system where you don’t feel pestered for extra money or that I might be tricked into something I don’t want if I don’t pay attention to make sure that I just click the plain old “direct deposit” option. Clean it up and it’ll be 5 stars, but I have little hope it gets better. Definitely seems worse than it was last year.
Date published: 2023-03-07
Rated 5 out of 5 by from Super easy, efficient and awesome! I had to call in and chat with one of the experts because one of my medical forms was incorrect. They explained what needed to be done and I was able to get it resolved pretty quickly. Very grateful for there help and I had another expert walk me through fixing the error once I received the proper forms.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax was easy simple to follow step by step guides. couldnt have been easier
Date published: 2023-03-07
Rated 5 out of 5 by from easy to use had them done within a hour and a half, very easy and informative
Date published: 2023-03-07
Rated 5 out of 5 by from Very thorough & minimal challenges! The help & information available is very easy to find & very diverse. Although I did not always understand the information given, I really appreciate the wealth of information provided & the ease of obtaining it. The ease of going through both the federal & state products was very productive & made the chore of having to do taxes in general that much more enjoyable. Thanks!
Date published: 2023-03-07
Rated 5 out of 5 by from So easy!! I've been using it many years and it makes my life so much easier!!
Date published: 2023-03-07
Rated 5 out of 5 by from My Good TurboTax Friend Comes Through Again. Worked good for me as it always does. Still want you to explain what can be deducted using the Standard Deduction so I don't have to go through all the deductions when I know they won't help.
Date published: 2023-03-07
Rated 1 out of 5 by from Ridiculous Fees It shouldn't cost $222 to file your taxes electronically. It's straight up disrespectful to make a customer go through the whole process of inputting their information only to be hit with a ludicrous price at the final step of the process. Switching over to FreeTaxUSA.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use My taxes aren't difficult, but this is a lot less stressful than filing manually. I have used this for several years now,
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7323