TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from No Hidden Costs I am generally very pleased with the way Turbo Tax guides me through the tax process. However, when I get to the end, it is always a surprise over what portion I need to pay to e-file. When the package states it included Federal and State, I never know what I am responsible to pay for e-filing. I would think if it includes Fed and State, the e-filing should be included.
Date published: 2023-03-10
Rated 3 out of 5 by from Software interface very clumsy this year. I've used TurboTax for for over 20 years and the first few years had hiccups in them, like all new software. But I stuck with it because I could do my taxes at home and not have to pay someone for a relatively easy tax prep. However, this was worst thatn even the first year. If I wanted the standard deduction, which I did. I couldn't just enter that at the beginning I had to enter all my charitable donations and medical expenses and then it said, "It looks like you will do better with standardized deductions. Well, duh, I knew that before. Also, as I entered each and every donation there was not a running list of the organizations that I had already entered so I didn't know if the program had taken the information or not. Thirdly, for some reason, even though I had to jump through several hoops this year to efile, including paying extra, which always has been included in the price of the software, there was still a glitch in the system and it didn't allow me to efile after trying several times. I understand the price hike, because everything is going up. I ended up mailing them. But go back to 2021 or 2020 when your software had a more accessible system that was user friendly.
Date published: 2023-03-10
Rated 4 out of 5 by from It was okay This shouldn't be a required to have to write a review
Date published: 2023-03-10
Rated 5 out of 5 by from Great system This was quick and easy. i would recommend to anyone. Great questions drive you through the process.
Date published: 2023-03-10
Rated 5 out of 5 by from Very easy to use I have never done my owe taxes electronically. It could not have been easier.
Date published: 2023-03-10
Rated 5 out of 5 by from love it! The system is easy to use & laid out simply. If you need assistance then there's FAQ that has pretty much every possible issue or better yet an agent that's eager to help.
Date published: 2023-03-10
Rated 5 out of 5 by from Super easy, fast, and friendly It was super great and helpful. Especially since I just formed my business, and I didn't know how to file taxes for it.
Date published: 2023-03-10
Rated 5 out of 5 by from Always On Point! Our family has used Turbo Tax for years and have never had any issues that weren't resolved easily.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax Works great for our family. We had zero problems until now, this screen would not accept my short reply that I thought was self explanatory.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax guided me through step by step for my first experience filing with a business.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7313
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from No Hidden Costs I am generally very pleased with the way Turbo Tax guides me through the tax process. However, when I get to the end, it is always a surprise over what portion I need to pay to e-file. When the package states it included Federal and State, I never know what I am responsible to pay for e-filing. I would think if it includes Fed and State, the e-filing should be included.
Date published: 2023-03-10
Rated 3 out of 5 by from Software interface very clumsy this year. I've used TurboTax for for over 20 years and the first few years had hiccups in them, like all new software. But I stuck with it because I could do my taxes at home and not have to pay someone for a relatively easy tax prep. However, this was worst thatn even the first year. If I wanted the standard deduction, which I did. I couldn't just enter that at the beginning I had to enter all my charitable donations and medical expenses and then it said, "It looks like you will do better with standardized deductions. Well, duh, I knew that before. Also, as I entered each and every donation there was not a running list of the organizations that I had already entered so I didn't know if the program had taken the information or not. Thirdly, for some reason, even though I had to jump through several hoops this year to efile, including paying extra, which always has been included in the price of the software, there was still a glitch in the system and it didn't allow me to efile after trying several times. I understand the price hike, because everything is going up. I ended up mailing them. But go back to 2021 or 2020 when your software had a more accessible system that was user friendly.
Date published: 2023-03-10
Rated 4 out of 5 by from It was okay This shouldn't be a required to have to write a review
Date published: 2023-03-10
Rated 5 out of 5 by from Great system This was quick and easy. i would recommend to anyone. Great questions drive you through the process.
Date published: 2023-03-10
Rated 5 out of 5 by from Very easy to use I have never done my owe taxes electronically. It could not have been easier.
Date published: 2023-03-10
Rated 5 out of 5 by from love it! The system is easy to use & laid out simply. If you need assistance then there's FAQ that has pretty much every possible issue or better yet an agent that's eager to help.
Date published: 2023-03-10
Rated 5 out of 5 by from Super easy, fast, and friendly It was super great and helpful. Especially since I just formed my business, and I didn't know how to file taxes for it.
Date published: 2023-03-10
Rated 5 out of 5 by from Always On Point! Our family has used Turbo Tax for years and have never had any issues that weren't resolved easily.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax Works great for our family. We had zero problems until now, this screen would not accept my short reply that I thought was self explanatory.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax guided me through step by step for my first experience filing with a business.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7313