TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Is awesome I’ve use this since 2021 and it’s been a good place to us my taxes
Date published: 2022-02-25
Rated 5 out of 5 by from EASY AND SECURE EASY AND SECURE. HELP BUTTINS CONTAIN PERTINENT INFORMATION
Date published: 2022-02-25
Rated 5 out of 5 by from Simple & Straight-Forward Last year I used a different tax preparation service that got the job done, but was hard to understand, overpriced, and left me feeling like I was in the dark. TurboTax has been very explicit, providing step-by-step instruction and plenty of examples to clarify, and for much less!
Date published: 2022-02-25
Rated 5 out of 5 by from Reliable and helpful They always help me get the most out of my refund and help with multiple states.
Date published: 2022-02-25
Rated 4 out of 5 by from Great software, but needs some tweaking I have used Turbo Tax for over 20 years. This year though, for tax year 2021, I experienced problems related to input of IRS Form W2G, Gambling income. Each year, I have to manually input these forms, and frankly, it is a pain in the butt because my wife has SO MANY of these forms each year! But this year, it was the complete worst, because for some reason, the software would not let me type as fast as I normally would because with each line of input, I had to "click" the box, and then wait, while the computer acted like it was "saving" the tax form or something, because the icon was displaying that it was "working" or something. It did this for each line, and it was taking over 15 seconds to do each line, both before actually inputting the data, and after I had input the data, and hit "enter", at which time, once again, it acted like it was "saving" again. It was quite frustrating and made my inputting of all the W2G forms, take over 4 hours to complete! Also, and I ask this every year, but why can't you guys make it so one could say, hit "F-3" to duplicate, for each box? I mean, most of the boxes in there are the same from one W2G to the next, such as Tax Id, State Tax ID, Issuer, etc. I should not have to continually enter the same dang information on every form, when it is the same. It would be very easy to provide this feature of being able to just hit a Function Key, to duplicate the last entry for each box.
Date published: 2022-02-25
Rated 2 out of 5 by from definitely not free Quit telling people its free if its not. That is false advertising. I barely had any income this past year. I was eligible to file for free and still ended up paying over $100 because it didn't give me an option but to upgrade about half way through the filing process. It's very deceptive and infuriating.
Date published: 2022-02-25
Rated 4 out of 5 by from Great It was very easy to use, not hard at all. Live help was easily accessible at any time during the process.
Date published: 2022-02-25
Rated 5 out of 5 by from 100% #1 tax preparer . It was easy. Self explanatory. Would highly recommend to everyone.
Date published: 2022-02-25
Rated 5 out of 5 by from Taxes Suck but Turbo Tax does not! Still the easiest way to file your taxes on your own.
Date published: 2022-02-25
Rated 4 out of 5 by from Turotax is awesome Turbotax helped me file on my own , with no problem. reasonable prices and easy steps
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7073
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Is awesome I’ve use this since 2021 and it’s been a good place to us my taxes
Date published: 2022-02-25
Rated 5 out of 5 by from EASY AND SECURE EASY AND SECURE. HELP BUTTINS CONTAIN PERTINENT INFORMATION
Date published: 2022-02-25
Rated 5 out of 5 by from Simple & Straight-Forward Last year I used a different tax preparation service that got the job done, but was hard to understand, overpriced, and left me feeling like I was in the dark. TurboTax has been very explicit, providing step-by-step instruction and plenty of examples to clarify, and for much less!
Date published: 2022-02-25
Rated 5 out of 5 by from Reliable and helpful They always help me get the most out of my refund and help with multiple states.
Date published: 2022-02-25
Rated 4 out of 5 by from Great software, but needs some tweaking I have used Turbo Tax for over 20 years. This year though, for tax year 2021, I experienced problems related to input of IRS Form W2G, Gambling income. Each year, I have to manually input these forms, and frankly, it is a pain in the butt because my wife has SO MANY of these forms each year! But this year, it was the complete worst, because for some reason, the software would not let me type as fast as I normally would because with each line of input, I had to "click" the box, and then wait, while the computer acted like it was "saving" the tax form or something, because the icon was displaying that it was "working" or something. It did this for each line, and it was taking over 15 seconds to do each line, both before actually inputting the data, and after I had input the data, and hit "enter", at which time, once again, it acted like it was "saving" again. It was quite frustrating and made my inputting of all the W2G forms, take over 4 hours to complete! Also, and I ask this every year, but why can't you guys make it so one could say, hit "F-3" to duplicate, for each box? I mean, most of the boxes in there are the same from one W2G to the next, such as Tax Id, State Tax ID, Issuer, etc. I should not have to continually enter the same dang information on every form, when it is the same. It would be very easy to provide this feature of being able to just hit a Function Key, to duplicate the last entry for each box.
Date published: 2022-02-25
Rated 2 out of 5 by from definitely not free Quit telling people its free if its not. That is false advertising. I barely had any income this past year. I was eligible to file for free and still ended up paying over $100 because it didn't give me an option but to upgrade about half way through the filing process. It's very deceptive and infuriating.
Date published: 2022-02-25
Rated 4 out of 5 by from Great It was very easy to use, not hard at all. Live help was easily accessible at any time during the process.
Date published: 2022-02-25
Rated 5 out of 5 by from 100% #1 tax preparer . It was easy. Self explanatory. Would highly recommend to everyone.
Date published: 2022-02-25
Rated 5 out of 5 by from Taxes Suck but Turbo Tax does not! Still the easiest way to file your taxes on your own.
Date published: 2022-02-25
Rated 4 out of 5 by from Turotax is awesome Turbotax helped me file on my own , with no problem. reasonable prices and easy steps
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7073