TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Fast and efficient Used for several years to do my taxes, continue to use in the future! Easy to use with my living situations and hasn't let me down!
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax really makes Taxes Fun. I as well as my kid uses turbo tax for 5 years now and they always make it easy. I even had to amend my form and it was no problem. And if you go through Rakuten you can get 7.5% back. Thanks Turbo Tax..
Date published: 2023-03-09
Rated 4 out of 5 by from Some rough spot Form the most part it works well. There was a section at the end, where the review was done, that it kept going around in a circle without telling me what was wrong. I finally went into forms and did an error check and figured it out but wasted a lot of time before that.
Date published: 2023-03-09
Rated 5 out of 5 by from Yay! Done. Turbo tax was fast and easy. Able to get answers to questions easily.
Date published: 2023-03-09
Rated 4 out of 5 by from Nice to continue from previous year's information I am once again surprised handing futures contracts is somehow burried in the complexity of TurboTax. I could not figure it out. So I "faked" it out and entered it as a single trade in the stock section. Previous years I spoke with one of your customer support experts to guide me through the non-standard process. I hope it works as I entered it this year. Even ChatGPT had a difficult time and could not direct me correctly.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax is awesome very easy to navigate had no problems what-so-ever thank you for a great job
Date published: 2023-03-09
Rated 5 out of 5 by from Jon helped a ton Jon was an excellent assistant and total expert! Thank you!
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo tax makes it easy Excellent service makes it easy to understand the process
Date published: 2023-03-09
Rated 2 out of 5 by from Disappointed WIth TurboTax Downhill Trend The program itself is still rather easy to use. However, the prices keep going up and often times force you to pay for things that other sites or companies will not. I probably will be using TaxAct in the future as I just paid close to the amount I used to pay when itemizing my returns. The only reason I'm using TurboTax this year is because I didn't feel like re-filling out my info on TaxAct. Also, I'm pretty sure I wasn't prompted about the extra fee for state taxes until the end, which usually I'm prompted before starting it. I'm rather certain I wasn't prompted/alerted when my Federal Filing was no longer free, but was prompted several times to upgrade to more expensive filing options.
Date published: 2023-03-09
Rated 5 out of 5 by from turbo tax is awesome turbo tax was easy to work and got all my taxes needs done
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7046
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and efficient Used for several years to do my taxes, continue to use in the future! Easy to use with my living situations and hasn't let me down!
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax really makes Taxes Fun. I as well as my kid uses turbo tax for 5 years now and they always make it easy. I even had to amend my form and it was no problem. And if you go through Rakuten you can get 7.5% back. Thanks Turbo Tax..
Date published: 2023-03-09
Rated 4 out of 5 by from Some rough spot Form the most part it works well. There was a section at the end, where the review was done, that it kept going around in a circle without telling me what was wrong. I finally went into forms and did an error check and figured it out but wasted a lot of time before that.
Date published: 2023-03-09
Rated 5 out of 5 by from Yay! Done. Turbo tax was fast and easy. Able to get answers to questions easily.
Date published: 2023-03-09
Rated 4 out of 5 by from Nice to continue from previous year's information I am once again surprised handing futures contracts is somehow burried in the complexity of TurboTax. I could not figure it out. So I "faked" it out and entered it as a single trade in the stock section. Previous years I spoke with one of your customer support experts to guide me through the non-standard process. I hope it works as I entered it this year. Even ChatGPT had a difficult time and could not direct me correctly.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax is awesome very easy to navigate had no problems what-so-ever thank you for a great job
Date published: 2023-03-09
Rated 5 out of 5 by from Jon helped a ton Jon was an excellent assistant and total expert! Thank you!
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo tax makes it easy Excellent service makes it easy to understand the process
Date published: 2023-03-09
Rated 2 out of 5 by from Disappointed WIth TurboTax Downhill Trend The program itself is still rather easy to use. However, the prices keep going up and often times force you to pay for things that other sites or companies will not. I probably will be using TaxAct in the future as I just paid close to the amount I used to pay when itemizing my returns. The only reason I'm using TurboTax this year is because I didn't feel like re-filling out my info on TaxAct. Also, I'm pretty sure I wasn't prompted about the extra fee for state taxes until the end, which usually I'm prompted before starting it. I'm rather certain I wasn't prompted/alerted when my Federal Filing was no longer free, but was prompted several times to upgrade to more expensive filing options.
Date published: 2023-03-09
Rated 5 out of 5 by from turbo tax is awesome turbo tax was easy to work and got all my taxes needs done
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7046