TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from so easy! As a first time filer without an accountant, I was surprised at how easy the process was.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live is the way to go! My wife and I are three-year consumers of using TurboTax online. In our first year, we self-prepared our taxes, and in the last two years, we switched to TurboTax Live. The only problem with TurboTax Live is that we didn't start using it sooner. As a military family, filing taxes has historically been a daunting task. Every year, we have dozens of tax statements that stack up because of our two jobs, entrepreneurial endeavors, kids, investments, and constantly moving for work. However, TurboTax Live has taken that stress away. With a few clicks of the mouse, we were having a virtual meeting with our tax preparer, who was ready to answer our questions and start us on our way. Uploading our documents was simple and easy. TurboTax's intuitive site allowed us to upload tax statements using both scanned documents from the computer and the TurboTax app on our phones. Our favorite feature of TurboTax Live was having 24/7 access to our tax accountant through both voice and chat features built into the site. Within hours, questions about our return were asked and answered, enabling us to maximize our return. While not completely free, TurboTax Live required us to pay a fee before filing our return. We could either pay via credit/debit card or deduct the payment directly from our federal return. We elected to go with the deduction since we would be receiving money back on our return. As for receiving our return, we had the option to take a check or have the funds directed deposited into our bank account. Again, we went with convenience and had the return direct deposited. If you are on the fence about paying else to do your taxes, get off it. Having TurboTax Live takes the ease of doing a self-prepared return and makes it even easier by giving you 24/7 access to your very own tax professional. As a result, my wife and I now confidently file our taxes. No more guessing, no more stressing about being audited, and no more missed opportunities to maximize our return. TurboTax Live is the only way to go!
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is easy! TurboTax Deluxe is so easy to use and a super time saver. I've been using it for the past few years and love how it saves my information for quick entry every year.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy to use Convenient and easy to use. I love that it walks me through it step by step.
Date published: 2022-04-09
Rated 5 out of 5 by from Great It is very easy to use. It is very self-explanatory.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy Filing It was easy filing this year even dealing with multiple states.
Date published: 2022-04-09
Rated 5 out of 5 by from turbotax is great. been using it since 1993 ? I love TurboTax been using it every year since hmm 1993 or 94 don't remember exactly.
Date published: 2022-04-09
Rated 3 out of 5 by from OK; could be better It gets the job done, but it could be better: 1. It could import the Driver's License from previous return and just asks you to confirm or make changes. I hate entering the DL info every year. 2. It always asks for mortgage interest, sales tax, car registration, but it would be much better if it asks you estimate how much you have in these types of deductions and bypass all that input process and go straight to the standard deduction. 3. It asks you to look at previous return to get some number from prior year tax return for HSA. If you already imported your prior year tax return, why doesn't the program look up the information it wants? 4. It is too slow to start and update.
Date published: 2022-04-09
Rated 4 out of 5 by from Great software Makes the best out of a dreaded job. It went very well.
Date published: 2022-04-09
Rated 5 out of 5 by from Excellent Program! If it weren't for TurboTax, I'd have to pay an accountant or tax preparer to file my somewhat complicated taxes. I'd much rather do them myself, and with TurboTax, I can!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 6812
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from so easy! As a first time filer without an accountant, I was surprised at how easy the process was.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live is the way to go! My wife and I are three-year consumers of using TurboTax online. In our first year, we self-prepared our taxes, and in the last two years, we switched to TurboTax Live. The only problem with TurboTax Live is that we didn't start using it sooner. As a military family, filing taxes has historically been a daunting task. Every year, we have dozens of tax statements that stack up because of our two jobs, entrepreneurial endeavors, kids, investments, and constantly moving for work. However, TurboTax Live has taken that stress away. With a few clicks of the mouse, we were having a virtual meeting with our tax preparer, who was ready to answer our questions and start us on our way. Uploading our documents was simple and easy. TurboTax's intuitive site allowed us to upload tax statements using both scanned documents from the computer and the TurboTax app on our phones. Our favorite feature of TurboTax Live was having 24/7 access to our tax accountant through both voice and chat features built into the site. Within hours, questions about our return were asked and answered, enabling us to maximize our return. While not completely free, TurboTax Live required us to pay a fee before filing our return. We could either pay via credit/debit card or deduct the payment directly from our federal return. We elected to go with the deduction since we would be receiving money back on our return. As for receiving our return, we had the option to take a check or have the funds directed deposited into our bank account. Again, we went with convenience and had the return direct deposited. If you are on the fence about paying else to do your taxes, get off it. Having TurboTax Live takes the ease of doing a self-prepared return and makes it even easier by giving you 24/7 access to your very own tax professional. As a result, my wife and I now confidently file our taxes. No more guessing, no more stressing about being audited, and no more missed opportunities to maximize our return. TurboTax Live is the only way to go!
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is easy! TurboTax Deluxe is so easy to use and a super time saver. I've been using it for the past few years and love how it saves my information for quick entry every year.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy to use Convenient and easy to use. I love that it walks me through it step by step.
Date published: 2022-04-09
Rated 5 out of 5 by from Great It is very easy to use. It is very self-explanatory.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy Filing It was easy filing this year even dealing with multiple states.
Date published: 2022-04-09
Rated 5 out of 5 by from turbotax is great. been using it since 1993 ? I love TurboTax been using it every year since hmm 1993 or 94 don't remember exactly.
Date published: 2022-04-09
Rated 3 out of 5 by from OK; could be better It gets the job done, but it could be better: 1. It could import the Driver's License from previous return and just asks you to confirm or make changes. I hate entering the DL info every year. 2. It always asks for mortgage interest, sales tax, car registration, but it would be much better if it asks you estimate how much you have in these types of deductions and bypass all that input process and go straight to the standard deduction. 3. It asks you to look at previous return to get some number from prior year tax return for HSA. If you already imported your prior year tax return, why doesn't the program look up the information it wants? 4. It is too slow to start and update.
Date published: 2022-04-09
Rated 4 out of 5 by from Great software Makes the best out of a dreaded job. It went very well.
Date published: 2022-04-09
Rated 5 out of 5 by from Excellent Program! If it weren't for TurboTax, I'd have to pay an accountant or tax preparer to file my somewhat complicated taxes. I'd much rather do them myself, and with TurboTax, I can!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 6812