TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
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Rated 5 out of 5 by
PRC33 from
Love Turbo Tax
This is my 4th year using the Turbo Tax Service and it's been great. I really appreciate the help from their live tax experts when needed. Would definitely recommend.
Date published: 2023-03-12
Rated 5 out of 5 by
TurboATX22 from
One Stop Shop!
TurboTax literally, had everything we needed. Answers to questions that came up as we were filing. Helpful Tax Experts to chat with live, and of course every possible deduction!
Date published: 2023-03-12
Rated 4 out of 5 by
Bria27 from
Turbo Tax really helped us
Turbo tax Live Staff helped us tremendously! Great for any questions and they will walk you through it.
Date published: 2023-03-12
Rated 5 out of 5 by
Domeneco from
Easy guided step by step tax return
First time user of this by myself without an accountant preparing for me and was really easy to follow the step by step guided journey. Turbotax uploaded our W2's and other statements from financial institutions with ease
Date published: 2023-03-12
Rated 5 out of 5 by
phinnellt from
was great and helpfull walked me thru everything
very helpful and walked me thru everything thank you
Date published: 2023-03-12
Rated 4 out of 5 by
JZ613 from
Very convenient and easy to follow
Was pretty easy overall. Would be nice if you didn't have to click through every screen when reviewing a section - it should be easier to pick a particular spot in a section to review.
Date published: 2023-03-12
Rated 2 out of 5 by
WantingBetterTaxSoftware from
A real pain every year still. Not improving
Every year has the same annoyances. You are not improving your product. Arizona state questions are horrible in that I have to answer every question again if I want to go back and review a response. No easy way to jump to a state section. Handling of Safe Harbor Notice 2019-12 is a major pain every year and you don't make it easy. Claiming a state deduction as an estimated tax is barely supported. And I almost have to be an account to make sure that I answer questions correctly that should be tied together as being related. I shouldn't have to manually enter my State medical mileage deduction on state forms when it is already on the Federal forms. I shouldn't have to enter a date for a donation (error checker) and the donation amount has been manually set as 0 by turbotax. I keep deleting the 0 donation, but turbotax keeps re-entering a zero for a 2022 donation and then wants a date for this $0 donation. Federal questionnaire shouldn't keep telling me that I am taking the State and Local Income deduction when it is already taking the State Sales tax deduction which is larger. Even the forms show that it will pick the larger, but the questionnaire section always says that it has chosen the larger State and Local deduction and then proceeds to show an incorrect and smaller dollar value for the State Sales tax amount (because the Q&A ignores the itemized sales tax entries). This is my 25th year using Turbo tax consecutively and every year I get just as grumpy because things never improve. I only wish I had more confidence in other options so that I could try them instead, but it seems unlikely. The tax software landscape is a horrible mess of low quality offerings.
Date published: 2023-03-12
Rated 5 out of 5 by
AC1424 from
Turbo Tax Review
The experience was really great, I got a way better deal than working with some of the other online providers and I believe I got the best possible refund!
Date published: 2023-03-12
Rated 5 out of 5 by
Matt_Kate from
Good Experience
Easy to use, when I encountered a problem I was able to get a call from a rep. He was nice and helpful.
Date published: 2023-03-12
Rated 5 out of 5 by
Stephanie413 from
Turbo tax is simple and understandable
I have used this for my taxes for 6 yrs and I always find it simple and quick .
All TurboTax® Offerings Reviews - Page 6747
Date published: 2023-03-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
PRC33 from
Love Turbo Tax
This is my 4th year using the Turbo Tax Service and it's been great. I really appreciate the help from their live tax experts when needed. Would definitely recommend.
Date published: 2023-03-12
Rated 5 out of 5 by
TurboATX22 from
One Stop Shop!
TurboTax literally, had everything we needed. Answers to questions that came up as we were filing. Helpful Tax Experts to chat with live, and of course every possible deduction!
Date published: 2023-03-12
Rated 4 out of 5 by
Bria27 from
Turbo Tax really helped us
Turbo tax Live Staff helped us tremendously! Great for any questions and they will walk you through it.
Date published: 2023-03-12
Rated 5 out of 5 by
Domeneco from
Easy guided step by step tax return
First time user of this by myself without an accountant preparing for me and was really easy to follow the step by step guided journey. Turbotax uploaded our W2's and other statements from financial institutions with ease
Date published: 2023-03-12
Rated 5 out of 5 by
phinnellt from
was great and helpfull walked me thru everything
very helpful and walked me thru everything thank you
Date published: 2023-03-12
Rated 4 out of 5 by
JZ613 from
Very convenient and easy to follow
Was pretty easy overall. Would be nice if you didn't have to click through every screen when reviewing a section - it should be easier to pick a particular spot in a section to review.
Date published: 2023-03-12
Rated 2 out of 5 by
WantingBetterTaxSoftware from
A real pain every year still. Not improving
Every year has the same annoyances. You are not improving your product. Arizona state questions are horrible in that I have to answer every question again if I want to go back and review a response. No easy way to jump to a state section. Handling of Safe Harbor Notice 2019-12 is a major pain every year and you don't make it easy. Claiming a state deduction as an estimated tax is barely supported. And I almost have to be an account to make sure that I answer questions correctly that should be tied together as being related. I shouldn't have to manually enter my State medical mileage deduction on state forms when it is already on the Federal forms. I shouldn't have to enter a date for a donation (error checker) and the donation amount has been manually set as 0 by turbotax. I keep deleting the 0 donation, but turbotax keeps re-entering a zero for a 2022 donation and then wants a date for this $0 donation. Federal questionnaire shouldn't keep telling me that I am taking the State and Local Income deduction when it is already taking the State Sales tax deduction which is larger. Even the forms show that it will pick the larger, but the questionnaire section always says that it has chosen the larger State and Local deduction and then proceeds to show an incorrect and smaller dollar value for the State Sales tax amount (because the Q&A ignores the itemized sales tax entries). This is my 25th year using Turbo tax consecutively and every year I get just as grumpy because things never improve. I only wish I had more confidence in other options so that I could try them instead, but it seems unlikely. The tax software landscape is a horrible mess of low quality offerings.
Date published: 2023-03-12
Rated 5 out of 5 by
AC1424 from
Turbo Tax Review
The experience was really great, I got a way better deal than working with some of the other online providers and I believe I got the best possible refund!
Date published: 2023-03-12
Rated 5 out of 5 by
Matt_Kate from
Good Experience
Easy to use, when I encountered a problem I was able to get a call from a rep. He was nice and helpful.
Date published: 2023-03-12
Rated 5 out of 5 by
Stephanie413 from
Turbo tax is simple and understandable
I have used this for my taxes for 6 yrs and I always find it simple and quick .
All TurboTax® Offerings Reviews - Page 6747
Date published: 2023-03-12