TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Nice and fast for a simple return I did my very simple taxes in less than 20 minutes, and it didn't cost me anything. TurboTax seems to have continually improved over the years.
Date published: 2023-03-12
Rated 5 out of 5 by from Love my Turbo Tax My experience was excellent. I would like if I had a Helper in the turbo tax software that followed me through the process.
Date published: 2023-03-12
Rated 5 out of 5 by from Complicated made easy. I had some complicated issues with my tax return related to cryptocurrency transactions and TurboTax made it so easy I almost can't believe it. I highly recommend using TurboTax. This program walked me through the whole process step-by-step.
Date published: 2023-03-12
Rated 2 out of 5 by from Gets the job done, but it's a frustrating slog 1. The process to download my state partnership return didn't work. I got a completely blank, white screen. (Same problem as last year. Many forum posts suggested that I change Windows resolution, and this made the page contents appear. Except the button positions were not aligned with the actual clickable spots on the form. I was able to get it to work by experimenting.) This year, changing screen resolution did not make the page contents appear. Blind clicking around on white screen not successful. Tech support was willing to send me a file to add my state, but it turned out my state would not be ready until March 3 -- just 12 days before the filing was due. I never got the file, so I fired up TurboTax only to be told that my state would now not be ready until March 10, a mere THREE DAYS before the due date! (BTW TT updated itself, and the blank white window problem was solved. Too bad it took Intuit OVER ONE YEAR to fix it. 2. The more complex the tax subject, the less likely TT will have useful help on it. For example, every year in the interview for my state's partnership return, TT asks "Do you have any forms to add?" Can you imagine sitting across a desk from your accountant, and the accountant asks you if you have any forms to add? Of course not; it's the accountant's job to know what forms are needed. Another example: During the interview process there came a question, "Informational returns (W-2, 1099, K-1's etc) filed under the return employer ID number"...choose Yes or No. I have no clue what this is asking. "Return employer ID number?" The partnership has no employees, and what is a "return employer"?; "Filed?" What, exactly? "ID number?" ID for what? "Help" displayed an answer, probably from the Intuit forum, that was as incomprehensible as the TT question.
Date published: 2023-03-12
Rated 5 out of 5 by from I love using Turbo tax for my taxes. This program makes it so easy to do your taxes and you don't have worries about making mistakes.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is quick and easy Love Turbo Tax, super easy and quick to learn. Will use again and again.
Date published: 2023-03-12
Rated 5 out of 5 by from awsome very easy to use, been using it for the last ten years
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to Use Software TurboTax makes filing taxes easy & the search function is very nice too to look up tax forms.
Date published: 2023-03-12
Rated 3 out of 5 by from not the best this year too much time on the phone while the preparer fills out the forms. go back to the old way
Date published: 2023-03-12
Rated 2 out of 5 by from Getting worse and more expensive every year From the ever rising cost, to the constant attempts to upsell, to requiring you to click through 4 screens just to enter the information you need to enter, Turbotax has NOT been getting better with time. The only reason I still use it is because it's easier than switching to something else.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6705
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Nice and fast for a simple return I did my very simple taxes in less than 20 minutes, and it didn't cost me anything. TurboTax seems to have continually improved over the years.
Date published: 2023-03-12
Rated 5 out of 5 by from Love my Turbo Tax My experience was excellent. I would like if I had a Helper in the turbo tax software that followed me through the process.
Date published: 2023-03-12
Rated 5 out of 5 by from Complicated made easy. I had some complicated issues with my tax return related to cryptocurrency transactions and TurboTax made it so easy I almost can't believe it. I highly recommend using TurboTax. This program walked me through the whole process step-by-step.
Date published: 2023-03-12
Rated 2 out of 5 by from Gets the job done, but it's a frustrating slog 1. The process to download my state partnership return didn't work. I got a completely blank, white screen. (Same problem as last year. Many forum posts suggested that I change Windows resolution, and this made the page contents appear. Except the button positions were not aligned with the actual clickable spots on the form. I was able to get it to work by experimenting.) This year, changing screen resolution did not make the page contents appear. Blind clicking around on white screen not successful. Tech support was willing to send me a file to add my state, but it turned out my state would not be ready until March 3 -- just 12 days before the filing was due. I never got the file, so I fired up TurboTax only to be told that my state would now not be ready until March 10, a mere THREE DAYS before the due date! (BTW TT updated itself, and the blank white window problem was solved. Too bad it took Intuit OVER ONE YEAR to fix it. 2. The more complex the tax subject, the less likely TT will have useful help on it. For example, every year in the interview for my state's partnership return, TT asks "Do you have any forms to add?" Can you imagine sitting across a desk from your accountant, and the accountant asks you if you have any forms to add? Of course not; it's the accountant's job to know what forms are needed. Another example: During the interview process there came a question, "Informational returns (W-2, 1099, K-1's etc) filed under the return employer ID number"...choose Yes or No. I have no clue what this is asking. "Return employer ID number?" The partnership has no employees, and what is a "return employer"?; "Filed?" What, exactly? "ID number?" ID for what? "Help" displayed an answer, probably from the Intuit forum, that was as incomprehensible as the TT question.
Date published: 2023-03-12
Rated 5 out of 5 by from I love using Turbo tax for my taxes. This program makes it so easy to do your taxes and you don't have worries about making mistakes.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is quick and easy Love Turbo Tax, super easy and quick to learn. Will use again and again.
Date published: 2023-03-12
Rated 5 out of 5 by from awsome very easy to use, been using it for the last ten years
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to Use Software TurboTax makes filing taxes easy & the search function is very nice too to look up tax forms.
Date published: 2023-03-12
Rated 3 out of 5 by from not the best this year too much time on the phone while the preparer fills out the forms. go back to the old way
Date published: 2023-03-12
Rated 2 out of 5 by from Getting worse and more expensive every year From the ever rising cost, to the constant attempts to upsell, to requiring you to click through 4 screens just to enter the information you need to enter, Turbotax has NOT been getting better with time. The only reason I still use it is because it's easier than switching to something else.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6705