TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Seamless and helpful platform I've done my personal taxes with Turbotax for years, works great. Easy to use and you can always upgrade / get live support if things get complex. Thank you for creating and refining this platform! If you are in a state that doesn't require state tax filing just make sure you don't add your state at the end, I learned that the hard way last year but this year remembered and saved the filing fee.
Date published: 2023-03-15
Rated 1 out of 5 by from Less user-friendly, more complicated I've been using TurboTax Business for several years now and have noticed that each year, additional issues arise from the software that make it harder to use. I will literally do a return for the same business, with almost all of the same information and each year TurboTax throws in additional problems that I have to solve within the software. I will type in all of the information in the 'step by step' screen, and even though I didn't have to do the balance sheet this year, it was at least as difficult to get through because of 'errors' found on the return. The explanation of these 'errors' by the software are absolutely laughable and generally don't explain the issue at all. I'm forced to go to google and start doing research about form x or form y to figure out if I even need to do the forms and what they are for. Almost nothing is explained in detail and they almost always lead to me doing research on google. The whole point of this software is that it should be easy to use and should explain clearly what issues are arising when trying to file my return. "Errors" are created automatically by the software, then I have to go in and fix them to allow the return to go through. What kind of helpful software literally creates problems that I have fix? And this year I didn't even bother trying to contact Intuit because of how awful my experiences have been with them in the past: they are understaffed, not readily available (hours on the phone waiting or waiting hours or days for someone to contact me back) and generally don't have experience dealing with the thousands of different problems the software will create. I can see why they brought the price of the software down from $300 to $200 - it's just not a user friendly software and this is coming from someone to has always done the financials for my business and always done our taxes. I feel like I am more knowledgeable than most small business owners in this area and each year the software helps less and less.
Date published: 2023-03-15
Rated 5 out of 5 by from Jan from TurboTax was super helpful Clarified patiently all my queries. Was able to diligently check my taxes and got to the accurate figure.
Date published: 2023-03-15
Rated 5 out of 5 by from Love Turbo Tax I have used u almost a decade - turbo tax is the best.......................i feel so smart when i am done lol
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome experience! Self explanatory, easy to use, it was a great experience!
Date published: 2023-03-15
Rated 5 out of 5 by from Ebou with Turbotax was AWESOME! Ebou was very helpful and knowledgeable. He worked quick and had my return completed in under an hour!
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is awesome. Turbo Tax Live expert (Chip) was excellent and very knowledgeable.
Date published: 2023-03-15
Rated 5 out of 5 by from Very efficient Very polite and kind customer care service accurate service and precise
Date published: 2023-03-15
Rated 5 out of 5 by from Love Turbo Every year is great ! I love how everything gets done for you. I am a satisfied customer!
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax Makes Business Taxes Very Easy I hate doing our business taxes. Thankfully though, TurboTax for Business makes it incredibly easy, straightforward, and it really helps eliminate a lot of the ambiguity, and complexity that is inherent to taxes. I can't imagine doing this without TurboTax.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Seamless and helpful platform I've done my personal taxes with Turbotax for years, works great. Easy to use and you can always upgrade / get live support if things get complex. Thank you for creating and refining this platform! If you are in a state that doesn't require state tax filing just make sure you don't add your state at the end, I learned that the hard way last year but this year remembered and saved the filing fee.
Date published: 2023-03-15
Rated 1 out of 5 by from Less user-friendly, more complicated I've been using TurboTax Business for several years now and have noticed that each year, additional issues arise from the software that make it harder to use. I will literally do a return for the same business, with almost all of the same information and each year TurboTax throws in additional problems that I have to solve within the software. I will type in all of the information in the 'step by step' screen, and even though I didn't have to do the balance sheet this year, it was at least as difficult to get through because of 'errors' found on the return. The explanation of these 'errors' by the software are absolutely laughable and generally don't explain the issue at all. I'm forced to go to google and start doing research about form x or form y to figure out if I even need to do the forms and what they are for. Almost nothing is explained in detail and they almost always lead to me doing research on google. The whole point of this software is that it should be easy to use and should explain clearly what issues are arising when trying to file my return. "Errors" are created automatically by the software, then I have to go in and fix them to allow the return to go through. What kind of helpful software literally creates problems that I have fix? And this year I didn't even bother trying to contact Intuit because of how awful my experiences have been with them in the past: they are understaffed, not readily available (hours on the phone waiting or waiting hours or days for someone to contact me back) and generally don't have experience dealing with the thousands of different problems the software will create. I can see why they brought the price of the software down from $300 to $200 - it's just not a user friendly software and this is coming from someone to has always done the financials for my business and always done our taxes. I feel like I am more knowledgeable than most small business owners in this area and each year the software helps less and less.
Date published: 2023-03-15
Rated 5 out of 5 by from Jan from TurboTax was super helpful Clarified patiently all my queries. Was able to diligently check my taxes and got to the accurate figure.
Date published: 2023-03-15
Rated 5 out of 5 by from Love Turbo Tax I have used u almost a decade - turbo tax is the best.......................i feel so smart when i am done lol
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome experience! Self explanatory, easy to use, it was a great experience!
Date published: 2023-03-15
Rated 5 out of 5 by from Ebou with Turbotax was AWESOME! Ebou was very helpful and knowledgeable. He worked quick and had my return completed in under an hour!
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is awesome. Turbo Tax Live expert (Chip) was excellent and very knowledgeable.
Date published: 2023-03-15
Rated 5 out of 5 by from Very efficient Very polite and kind customer care service accurate service and precise
Date published: 2023-03-15
Rated 5 out of 5 by from Love Turbo Every year is great ! I love how everything gets done for you. I am a satisfied customer!
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax Makes Business Taxes Very Easy I hate doing our business taxes. Thankfully though, TurboTax for Business makes it incredibly easy, straightforward, and it really helps eliminate a lot of the ambiguity, and complexity that is inherent to taxes. I can't imagine doing this without TurboTax.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6637