TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Helpful Assistants Customer Support help for any of my questions, was awesome!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome i would recommend turbo tax to anyone. Great tool!
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax Live I apparantly clicked turbo tax live, not knowing what it was or that it wasn't needed and I had to pay for it. It was not clear and when I found out what it was after the fact it said I could only take it off if I started the claim all over. That is ridiculous. Everything else was great! Not glad it cost me more money for something I didn't use.
Date published: 2021-05-17
Rated 1 out of 5 by from Difficult, Full of Hidden Fees I was informed that I would be able to file free for the entirety of the process. However, when I was about to file I was informed that it would be $60 because I had a form not covered by the Free Edition. Then, it added $50 for state taxes onto that, despite initially claiming it was $60. Then, when I had an unrelated questions it spent over an hour sending me in cicles before I could get a real life person on the phone.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to file! it was a simple and painless process. Made filing very easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Easy step by step, increased confidence that I didn't leave something out.
Date published: 2021-05-17
Rated 4 out of 5 by from "Old Reliable" and Accurate! I've been using Turbo Tax even before it was called "Turbo Tax," and it has always been accurate, fast, and reliable. The only reason I knocked it down from "Spectacular" was because there was/is a glitch in the system. My credit card had expired when the system tried to re-up me for this past year's taxes, but when I went in to try to update the expiration, not only would it NOT accept the update, it locked me out and wouldn't accept ANY credit card no matter how I tried to work it. It was only through persistent phone calls and the due diligence of one or two employees that I was able to get through the red tape maze.
Date published: 2021-05-17
Rated 1 out of 5 by from W2 input and field delay performance issues This local install interface is getting slower and more painful to use each year. There is no way to easily enter multiple W2 from the same Casino, you have to duplicate so much information over and over each time. You need a way to clone or save the duplicate info. And it takes minutes to switch between fields, not sure what is processing in the background but it needs to wait until you get the form entered. or something. It took an additional 5 hours to do my taxes because of this. The product is unusable now.
Date published: 2021-05-17
Rated 5 out of 5 by from Fairly Simple to Follow Always hated doing taxes, so I paid preparers in the past. I will simply do them on my own from now. It seemed to find the best deductions.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax I enjoyed TurboTax. The software is easy to work with.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 663
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Helpful Assistants Customer Support help for any of my questions, was awesome!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome i would recommend turbo tax to anyone. Great tool!
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax Live I apparantly clicked turbo tax live, not knowing what it was or that it wasn't needed and I had to pay for it. It was not clear and when I found out what it was after the fact it said I could only take it off if I started the claim all over. That is ridiculous. Everything else was great! Not glad it cost me more money for something I didn't use.
Date published: 2021-05-17
Rated 1 out of 5 by from Difficult, Full of Hidden Fees I was informed that I would be able to file free for the entirety of the process. However, when I was about to file I was informed that it would be $60 because I had a form not covered by the Free Edition. Then, it added $50 for state taxes onto that, despite initially claiming it was $60. Then, when I had an unrelated questions it spent over an hour sending me in cicles before I could get a real life person on the phone.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to file! it was a simple and painless process. Made filing very easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Easy step by step, increased confidence that I didn't leave something out.
Date published: 2021-05-17
Rated 4 out of 5 by from "Old Reliable" and Accurate! I've been using Turbo Tax even before it was called "Turbo Tax," and it has always been accurate, fast, and reliable. The only reason I knocked it down from "Spectacular" was because there was/is a glitch in the system. My credit card had expired when the system tried to re-up me for this past year's taxes, but when I went in to try to update the expiration, not only would it NOT accept the update, it locked me out and wouldn't accept ANY credit card no matter how I tried to work it. It was only through persistent phone calls and the due diligence of one or two employees that I was able to get through the red tape maze.
Date published: 2021-05-17
Rated 1 out of 5 by from W2 input and field delay performance issues This local install interface is getting slower and more painful to use each year. There is no way to easily enter multiple W2 from the same Casino, you have to duplicate so much information over and over each time. You need a way to clone or save the duplicate info. And it takes minutes to switch between fields, not sure what is processing in the background but it needs to wait until you get the form entered. or something. It took an additional 5 hours to do my taxes because of this. The product is unusable now.
Date published: 2021-05-17
Rated 5 out of 5 by from Fairly Simple to Follow Always hated doing taxes, so I paid preparers in the past. I will simply do them on my own from now. It seemed to find the best deductions.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax I enjoyed TurboTax. The software is easy to work with.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 663