TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Pretty good, but could be better Walk-through format works well, though pages are a bit overloaded and need to scroll to the bottom between sections. Did not handle or explain multiple houses, multiple mortgages with refi well at all. Basically, had to manually compute mortgage interest deduction and bypass the worksheets altogether.
Date published: 2022-04-19
Rated 1 out of 5 by from I hate this software Tax software lobbies for the US goverment not to have the IRS handle out tax returns. That way they can keep charging for the software. Google it.
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent Great experienced. Will certainly do my taxes again with them.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for nine (9) years and have found the process easy, fast and accurate.
Date published: 2022-04-19
Rated 5 out of 5 by from easy to use and help center is very convenient It's very easy to get help! For example, I searched for HSA, it not only provided the answers for it, but also has the Jump to HSA function for me to jump to the page directly to enter the information for HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from XXXXXtremely user friendly!! It was a very pleasant experience. I had several questions about certain topics I was not too sure about that were easily answered through their HELP links. Thanks a bunch smart dudes!!
Date published: 2022-04-19
Rated 3 out of 5 by from Too many unnecessary Questions/Too many Upsells I am familiar with this software and have been using it for a number of years. Usually, I can say it's getting better - but not this year. I really didn't need to upgrade to a pricier "Premier" from 'Deluxe" - at least not for the reasons given on my screen about buying and selling stocks and bonds/crypto-currency etc, My situation was well in hand with the Deluxe version for $49. I really feel I got backed into something without sufficient explanation - and the virtual assistant was less than adequate in dealing with even the most rudimentary questions. I'm considering my options next year. As for the software questions; are these from the IRS or Turbo tax?It just seemed to draw out the process at the end far more than in previous years.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy, simple, and satisfying. Waited until the last minute (or last evening!!) to file on time. It was easy and almost effortless.
Date published: 2022-04-19
Rated 2 out of 5 by from Not as easy to use as it says it is I had a really hard time getting them to file. Spent a lot of Time trying to get them to send. I filed for a payment plan for my state taxes. Still don’t know if I did it right!
Date published: 2022-04-19
Rated 5 out of 5 by from my turbo tax expert ws sooo sweet i have a disorder which enabled me to read as easily but my turbo tax expert was sooo sweet and patient i appreciate people like her thanks turbo tax
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 653
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pretty good, but could be better Walk-through format works well, though pages are a bit overloaded and need to scroll to the bottom between sections. Did not handle or explain multiple houses, multiple mortgages with refi well at all. Basically, had to manually compute mortgage interest deduction and bypass the worksheets altogether.
Date published: 2022-04-19
Rated 1 out of 5 by from I hate this software Tax software lobbies for the US goverment not to have the IRS handle out tax returns. That way they can keep charging for the software. Google it.
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent Great experienced. Will certainly do my taxes again with them.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for nine (9) years and have found the process easy, fast and accurate.
Date published: 2022-04-19
Rated 5 out of 5 by from easy to use and help center is very convenient It's very easy to get help! For example, I searched for HSA, it not only provided the answers for it, but also has the Jump to HSA function for me to jump to the page directly to enter the information for HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from XXXXXtremely user friendly!! It was a very pleasant experience. I had several questions about certain topics I was not too sure about that were easily answered through their HELP links. Thanks a bunch smart dudes!!
Date published: 2022-04-19
Rated 3 out of 5 by from Too many unnecessary Questions/Too many Upsells I am familiar with this software and have been using it for a number of years. Usually, I can say it's getting better - but not this year. I really didn't need to upgrade to a pricier "Premier" from 'Deluxe" - at least not for the reasons given on my screen about buying and selling stocks and bonds/crypto-currency etc, My situation was well in hand with the Deluxe version for $49. I really feel I got backed into something without sufficient explanation - and the virtual assistant was less than adequate in dealing with even the most rudimentary questions. I'm considering my options next year. As for the software questions; are these from the IRS or Turbo tax?It just seemed to draw out the process at the end far more than in previous years.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy, simple, and satisfying. Waited until the last minute (or last evening!!) to file on time. It was easy and almost effortless.
Date published: 2022-04-19
Rated 2 out of 5 by from Not as easy to use as it says it is I had a really hard time getting them to file. Spent a lot of Time trying to get them to send. I filed for a payment plan for my state taxes. Still don’t know if I did it right!
Date published: 2022-04-19
Rated 5 out of 5 by from my turbo tax expert ws sooo sweet i have a disorder which enabled me to read as easily but my turbo tax expert was sooo sweet and patient i appreciate people like her thanks turbo tax
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 653