TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is very convenient Easy to use Turbo Tax and customer service is awesome
Date published: 2022-04-10
Rated 2 out of 5 by from very frustrating I have spent hours trying to resize forms that are too big for my screen. Very frustrating. Also did not know when I bought the desktop version of TurboTax that I wouldn't get access to any expert tax help - that is only for the online version. Again, very frustrating to find out after I already purchased and installed the product. It was also impossible for me to add and pay for another state to my return - I had to call Help and it even took them a significant amount of time get it to work.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Overall This year I had no issues. When you have a large family I would suggest though that if you need to file more than 5 returns you should be able to pay for the file instead of buying a new software.
Date published: 2022-04-10
Rated 4 out of 5 by from TT is ok for me as far as 2021 version goes. I did not know that TT automatically assumed that I wanted to continue using self employed, which I was no longer in 2021. I thought I had option of selecting a cheaper version at the end before paying. When i did not enter any amount for self-employed, TT should have asked if I still want self-employed version. (NO!) I had no desire of REDOING everything again, so reluctantly paid the higher price.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Good, enjoy how helpful the tax expert was . Less stressful
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is Good Clear explaining Clear Questions and Answer Can Understand answer to questions
Date published: 2022-04-10
Rated 5 out of 5 by from Another great Turbo Tax year this was another super easy return to file using Turbo Tax
Date published: 2022-04-10
Rated 1 out of 5 by from Disappointing Changes to TurboTax The new version of turbo tax is disappointing. It is not as user-friendly as previous years. It constantly tries to sell other services. Previous software allowed for filing of five returns, but now you pay $79 for each filing.
Date published: 2022-04-10
Rated 5 out of 5 by from Thorough and Helpful The step-by-step guides helped me understand my taxes thoroughly.
Date published: 2022-04-10
Rated 1 out of 5 by from Turbo Tax Not as easy as last year -- may not use next year because I have to update computer, and I'm too old for that
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6421
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very convenient Easy to use Turbo Tax and customer service is awesome
Date published: 2022-04-10
Rated 2 out of 5 by from very frustrating I have spent hours trying to resize forms that are too big for my screen. Very frustrating. Also did not know when I bought the desktop version of TurboTax that I wouldn't get access to any expert tax help - that is only for the online version. Again, very frustrating to find out after I already purchased and installed the product. It was also impossible for me to add and pay for another state to my return - I had to call Help and it even took them a significant amount of time get it to work.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Overall This year I had no issues. When you have a large family I would suggest though that if you need to file more than 5 returns you should be able to pay for the file instead of buying a new software.
Date published: 2022-04-10
Rated 4 out of 5 by from TT is ok for me as far as 2021 version goes. I did not know that TT automatically assumed that I wanted to continue using self employed, which I was no longer in 2021. I thought I had option of selecting a cheaper version at the end before paying. When i did not enter any amount for self-employed, TT should have asked if I still want self-employed version. (NO!) I had no desire of REDOING everything again, so reluctantly paid the higher price.
Date published: 2022-04-10
Rated 5 out of 5 by from Good Good, enjoy how helpful the tax expert was . Less stressful
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is Good Clear explaining Clear Questions and Answer Can Understand answer to questions
Date published: 2022-04-10
Rated 5 out of 5 by from Another great Turbo Tax year this was another super easy return to file using Turbo Tax
Date published: 2022-04-10
Rated 1 out of 5 by from Disappointing Changes to TurboTax The new version of turbo tax is disappointing. It is not as user-friendly as previous years. It constantly tries to sell other services. Previous software allowed for filing of five returns, but now you pay $79 for each filing.
Date published: 2022-04-10
Rated 5 out of 5 by from Thorough and Helpful The step-by-step guides helped me understand my taxes thoroughly.
Date published: 2022-04-10
Rated 1 out of 5 by from Turbo Tax Not as easy as last year -- may not use next year because I have to update computer, and I'm too old for that
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6421