TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax works! It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the best CPA Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
Rated 2 out of 5 by from Errors and Extra information needed Errors were popping up to a section that I did not need to input any information.
Date published: 2022-04-14
Rated 3 out of 5 by from 2x Charged | When You Buy and When You File Process is easy but be aware that you can get charged when you purchase the product and when you file.
Date published: 2022-04-14
Rated 5 out of 5 by from Excellent Site Very happy with my second year of using Turbo Tax. Easy to use and the explanations for things I wasn't quite sure of were great.
Date published: 2022-04-14
Rated 5 out of 5 by from Long Time Customer I have been using Turbo Tax for 17 years and it is always very easy to file. The few times I needed assistance Intuit representatives have been amazing to work with and are very knowledgeable.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6392
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax works! It is easy and time efficient. Was very simple to complete.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the best CPA Turbo Tax was so easy to use. Customer service was awesome. I prefer this over dealing with a CPA any day of the week!
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
Rated 2 out of 5 by from Errors and Extra information needed Errors were popping up to a section that I did not need to input any information.
Date published: 2022-04-14
Rated 3 out of 5 by from 2x Charged | When You Buy and When You File Process is easy but be aware that you can get charged when you purchase the product and when you file.
Date published: 2022-04-14
Rated 5 out of 5 by from Excellent Site Very happy with my second year of using Turbo Tax. Easy to use and the explanations for things I wasn't quite sure of were great.
Date published: 2022-04-14
Rated 5 out of 5 by from Long Time Customer I have been using Turbo Tax for 17 years and it is always very easy to file. The few times I needed assistance Intuit representatives have been amazing to work with and are very knowledgeable.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6392