TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
tjyy from
super expensive ccard fees. probs w/ state efile
way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by
CdBl999 from
Great until its time to pay
You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by
Carol3000 from
Turbo Tax is a great product
I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by
noNancyno from
I WAS a loyal Tubo Tax user, NOT anymore!
I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by
Bryce521 from
TurboTax is amazing!
TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
Rated 5 out of 5 by
slohand2 from
I'll never do my taxes any other way!
Up to now I have not had to use any of the tax experts, but it's nice to know they are there if I need to.
Date published: 2022-04-18
Rated 4 out of 5 by
toriabarks from
helpful but starting to increase prices
very helpful and fast but 50 bucks for fed, 50 bucks for state and 40 bucks for paying with my refund seems like a lot.
Date published: 2022-04-18
Rated 1 out of 5 by
JP33333333 from
Terrible Product.
Honestly, I'd rather file by sketching on a stone. Why wouldn't the desktop version transfer previous filings from the online version? Same login...check. Same password...check. Same price...check. Maybe it's Intuit but it's far from Intuitive. I don't care cost or time I will never use this product again.
Date published: 2022-04-18
Rated 5 out of 5 by
MIS 12 from
Turbo tax worked well. Very supportive.
Samantha, Gloria, & Rebecca were awesome. The others were supportive as well.
Date published: 2022-04-18
Rated 4 out of 5 by
JB432 from
Helpful
Transfer of brokerage data is essential. I ws told I could not download data from Chase, but I was able to download from JP Morgan
All TurboTax® Offerings Reviews - Page 6299
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
tjyy from
super expensive ccard fees. probs w/ state efile
way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by
CdBl999 from
Great until its time to pay
You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by
Carol3000 from
Turbo Tax is a great product
I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by
noNancyno from
I WAS a loyal Tubo Tax user, NOT anymore!
I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by
Bryce521 from
TurboTax is amazing!
TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
Rated 5 out of 5 by
slohand2 from
I'll never do my taxes any other way!
Up to now I have not had to use any of the tax experts, but it's nice to know they are there if I need to.
Date published: 2022-04-18
Rated 4 out of 5 by
toriabarks from
helpful but starting to increase prices
very helpful and fast but 50 bucks for fed, 50 bucks for state and 40 bucks for paying with my refund seems like a lot.
Date published: 2022-04-18
Rated 1 out of 5 by
JP33333333 from
Terrible Product.
Honestly, I'd rather file by sketching on a stone. Why wouldn't the desktop version transfer previous filings from the online version? Same login...check. Same password...check. Same price...check. Maybe it's Intuit but it's far from Intuitive. I don't care cost or time I will never use this product again.
Date published: 2022-04-18
Rated 5 out of 5 by
MIS 12 from
Turbo tax worked well. Very supportive.
Samantha, Gloria, & Rebecca were awesome. The others were supportive as well.
Date published: 2022-04-18
Rated 4 out of 5 by
JB432 from
Helpful
Transfer of brokerage data is essential. I ws told I could not download data from Chase, but I was able to download from JP Morgan
All TurboTax® Offerings Reviews - Page 6299
Date published: 2022-04-18