TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from super expensive ccard fees. probs w/ state efile way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by from Great until its time to pay You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a great product I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by from I WAS a loyal Tubo Tax user, NOT anymore! I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is amazing! TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
Rated 5 out of 5 by from I'll never do my taxes any other way! Up to now I have not had to use any of the tax experts, but it's nice to know they are there if I need to.
Date published: 2022-04-18
Rated 4 out of 5 by from helpful but starting to increase prices very helpful and fast but 50 bucks for fed, 50 bucks for state and 40 bucks for paying with my refund seems like a lot.
Date published: 2022-04-18
Rated 1 out of 5 by from Terrible Product. Honestly, I'd rather file by sketching on a stone. Why wouldn't the desktop version transfer previous filings from the online version? Same login...check. Same password...check. Same price...check. Maybe it's Intuit but it's far from Intuitive. I don't care cost or time I will never use this product again.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax worked well. Very supportive. Samantha, Gloria, & Rebecca were awesome. The others were supportive as well.
Date published: 2022-04-18
Rated 4 out of 5 by from Helpful Transfer of brokerage data is essential. I ws told I could not download data from Chase, but I was able to download from JP Morgan
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6299
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from super expensive ccard fees. probs w/ state efile way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by from Great until its time to pay You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a great product I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by from I WAS a loyal Tubo Tax user, NOT anymore! I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is amazing! TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
Rated 5 out of 5 by from I'll never do my taxes any other way! Up to now I have not had to use any of the tax experts, but it's nice to know they are there if I need to.
Date published: 2022-04-18
Rated 4 out of 5 by from helpful but starting to increase prices very helpful and fast but 50 bucks for fed, 50 bucks for state and 40 bucks for paying with my refund seems like a lot.
Date published: 2022-04-18
Rated 1 out of 5 by from Terrible Product. Honestly, I'd rather file by sketching on a stone. Why wouldn't the desktop version transfer previous filings from the online version? Same login...check. Same password...check. Same price...check. Maybe it's Intuit but it's far from Intuitive. I don't care cost or time I will never use this product again.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax worked well. Very supportive. Samantha, Gloria, & Rebecca were awesome. The others were supportive as well.
Date published: 2022-04-18
Rated 4 out of 5 by from Helpful Transfer of brokerage data is essential. I ws told I could not download data from Chase, but I was able to download from JP Morgan
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6299